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March 2024 by DK KH
The contractor is a trespasser! Today we shoot a demand letter to him and his crew to stay away from our property !
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March 2024 by Michael Freshwater
SOOOOOO DISAPOINTED!!!! OVER $100,000 SPENT!!!!!!!!!We have sinken pavers everywhere. Started a week after install. We hired a compaction engineer and although the plans says 95% compaction of clean fill we got neihter. The results came back at areas at 1%, 2%, 12%, 30%.... none close to 95%. Craft Master admitted to us that the do not do compaction test. How do they build to their plans?We have tried to resolve this. Jim is a RUDE.DO NOT USE THEM!!!!
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May 2023 by Marie Mathieson
We could not be more pleased with the outcome of our pool installation project!! From start to finish (less than 5 months) we were so impressed with Jim, the office team and different crews that worked the difference phases, from construction to pool school! Kudos for their responsiveness and coordination!
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March 2023 by Jen Hutchison
Jim and his team are amazing! After meeting with almost 10 companies, we immediately felt the confidence in Craft Master Custom Pools. While they weren’t the cheapest (and also not the most expensive), we knew what we were getting with Craft Master- quality at a great price that we wouldn’t have to worry about. Jim is so incredibly knowledgeable about pool construction and how to navigate the politics of permit approvals. We could not be happier with how our pool turned out!Services: Inground pool installation
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January 2023 by JT Hagans
Thieves! They’ll send you to collections for not paying when the job is not done & leave you with a non functioning pool, unsettled pavers, and damage.GO SOMEWHERE ELSE!!!Service: Custom Swimming pool design
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January 2023 by Lauren Wanger
We had a good experience working with Craft Master Pools. Our pool was built in 2016. We interviewed 4 pool companies. My parents previously had Craft Master build their pool a few years before. Jim, the owner, came out for the estimate. He was the most professional and best priced at that time. We did a pool with sunshelf with bubbler. Everything was done on time including the fence and pavers. We were very happy with Craft Master pools and would use them again.Services: Design
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January 2023 by Peter Feldman
Jim was awesome to work with. Design was free hand sketched by him at the first meeting and met all of our ideas/needs. 40k gallon pool was a success!!!!! Ready for another pool at the new property!!!!Services: Swimming pool water feature construction
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December 2022 by mark rosoff
Happy with total projectClass act. Jim is easy to deal withService: Custom Swimming pool design
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December 2022 by Chad Steelman
Jim is very knowledgeable and gets the job finished. Marty is very helpful and has good patience with inexperienced first timers.Services: Spa & hot tub installation
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December 2022 by Arnie Norman
Craft Master Custom pool worked with us to design & build an inground pool, spa & patio, based on our property size, survey, easements and our requirements & requests. They did a beautiful job that exceeded our expectations and we have received much positive feedback from people who have seen it.They were flexible & willing to make adjustments as the job progressed & as we thought of things that we would like to have that may not been in the original approved plans.Services: Spa & hot tub installation
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December 2022 by clender
It's all about the end product, we love our new pool. Hopefully, one day it will be warm enough to go in. (Finished in December 2022)Service: General construction
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December 2022 by Ashley Dizney
Writing a review like this does not bring me joy but the public should know what they’re getting into before they make the mistake we did. We have known Jim for years, he’s met our kids, was welcome in our home & have gotten to knowing each other on a personal level. My husband has referred him millions of dollars worth of business over the years & if he’s willing to treat us like this, imagine what the common customer will get?Thieves & liars operate in the same way that Jim & Bryan do. It’s been 2 years, we are paid in full & we still do not have an acceptable finished productAfter months of zero communication, the threat of an attorney got Bryan (who we have never met or heard of before) to call us back only for him to cowardly disappear again. Supposedly he’s an investor but when he came to our home in a truck full of pool supplies, dirty & disheveled, I believe his role is more than just an investor.We have sunken pavers, uneven pavers, a broken pool pump, a broken skimmer, a broken spa jet, and $15,000 worth of damage to our windows. When asked about the windows, Bryan said I understand this was a mistake but we are not willing to do anything about it. I have this recorded on our ring camera & wish I could post it here.There’s plenty of pool companies out there. Save yourself the stress & go anywhere but here!!!
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December 2022 by Google user
Craft Master Custom pool worked with us to design \u0026 build an inground pool, spa \u0026 patio, based on our property size, survey, easements and our requirements \u0026 requests. They did a beautiful job that exceeded our expectations and we have received much positive feedback from people who have seen it. They were flexible \u0026 willing to make adjustments as the job progressed \u0026 as we thought of things that we would like to have that may not been in the original approved plans.
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November 2022 by Colton W.
Jim met with us and provided a great proposal for our Pool in The Acreage. His pricing was reasonable compared to a few other quotes. He was upfront about what to expect during the process and stuck to the timelines provided. We ended up selecting new materials and had to wait for them to arrive. Despite some delays the pool turned out great.
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October 2022 by Rachel Green
The permitting process has been long since covid, but the staff at CM has been great in communicating to move the projects along smoothly.Service: Design
