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February 2024 by Sy Ra
Location Palm Beach Lake OutletI worked there. It's a scary place. The store looks like a big, unorganized warehouse. The store manager Joseph Sanchez he can't do his job right, he's disrespectful to the employees, and also costumers, making faces, when he have to fix some issues, he has no knowledge to be a store manager, he yells at everyone. Pepper spray was constantly with me, because of the everyday strange-looking homeless people who came to the store, stealing, yelling with us. The Store Manager works like a robot, always very stressful and always complaining about something and talks about everyone behind their backs. Not professional. He doesn't care about the employees or the customers. He should work different store, like Home Depo, Or Lowes, with man's, because he have no respect for woman. The store is messy and dirty. My suggestion, shop somewhere nicer or go to Boca Store. Better location, better Managment.
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February 2024 by Laura B.
Location Palm Beach Lake Outlet I worked there. It's a scary place. The store looks like a big, unorganized warehouse. The store manager Joseph Sanchez he can't do his job, he's disrespectful to the employees, and also costumers, making faces, when he have to fix some issues, he has no knowledge to be a store manager, he yells at everyone. , Pepper spray was constantly with me, because of the everyday strange-looking homeless people who came to the store, stealing, yelling with us. The Store Manager works like a robot, and always complaining about something and talks about everyone behind their backs. Not professional. He doesn't care about the employees or the customers. He should work different store, like Home Depo, Or Lowes, with man's, because he have no respect for woman. The store is messy and dirty. My suggestion, shop somewhere nicer or go to Boca Store. Better location, better Managment. And just find out until 2025 all DSW Closing down. No wonder
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January 2024 by Taylor Penrose
This place helped me. Thay took the time to measure me. I will be going back and shopping there.
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January 2024 by E W
Great place for shoes
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January 2024 by Kevin G.
What's worse than a company that refuses to provide the customer with a shopping bag after they've spent money in the store. Get over yourselves. We all know you're trying to save money not the environment.
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January 2024 by Wendy B.
The store has really went downhill in the last few years I'm assuming because I haven't been there in a while. I wear a size 11 size 11 they used to have a bright yellow sticker on the end of the box because it's a very odd size so there's no use for you to go and look at every shoe Because not all manufacturers make a size 11. There were so many people there with their dogs that it was hard to walk up and down an aisle with the woman trying on shoes and her big golden retriever laying next to her, another aisle a lady had a little Ankle biter sized dog and had it on one of those retractable leashes and the dog was about 10 feet away from her. None of these dogs were service dogs. I wound up buying two pairs of ankle socks. When I said something to the woman at the counter about size 11 used to have stickers she said they're still supposed to. I wanted a strap type of step in heel with a low heel, something casual, every day, type of heel, but they didn't have any that I could find either in my size. Maybe because it's a chain and it's winter they did have a lot of boots. I was able to find shoes that I was looking for online but I have to buy three or four pair to try them on and then send them back which is time-consuming. Prices of their shoes are as good as they used to be either. Used to be able to get good discounts and deals but I didn't notice any of that in the store or online
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January 2024 by Karen DuPlessis
Found some shoes I had been looking for and the staff was friendly ?
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January 2024 by vera
It has to be 2 stars because the staff isNEVER friendly, available or professional. Gio needs training not To physically react to customer questions by throwing his hands up in the air!!! Boca location is worth the drive. They no longer provide you a receipt in store if you return an on line order. You are expected to leave your merchandise with no proof.
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January 2024 by J Spaffy
Prices on many items here are 15-25% higher than the regular prices on the brand's websites.
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January 2024 by Jessica E.
If I could give zero stars I would! I worked a 13 hour shift and flew over after work for my pick up order. I had plenty of time before they closed. I arrived at 7:45 and they closed at 8pm. Doors were locked. Not only were they locked but there was a man in there that looked directly at me knocking on the door and BLATANTLY ignored me. He then walked up to a woman they both clearly saw and heard me and they just slowly walked to the back. I'm furious. I've been a customer of DSW for YEARS. NEVER again after this!!!! Unbelievably poor customer service skills. Disgusting to look at someone and act like they don't exist when all you're trying to do is pick up something you've already paid for! I called and someone named Erin told me that "the system was down". LIES! I don't believe it for a second. And if it was true why couldn't you have come to the door to take a second to tell me???? Shoe carnival it is from now on!!!
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December 2023 by Georgi C.
Zero Stars for customer service. I called to check on the availability of a style/size. Before I could say "black high-top" he cut me off and yelled at me, "SWEETIE I HAVE LIKE 15 DIFFERENT CONVERSE". I don't understand why he couldn't just let me finish my sentence. Disgusting service. Additionally, I bought a pair of heels, a size 9 box, and size 9 stickers on the bottom. After one day of painfully wearing them, I realized the size 9 stickers were placed there to cover up the true size, 8.5. Not able to return. BBB.
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December 2023 by Julia H.
Literally the worst service ever. I waited 20 minutes in line to buy ONE pair of shoes as they were having an issue with a customer. Move the customer to the side and help your other customers!!! Then "Joe" finally decided to check me out.. as he sat there and called me "angry". HOW RUDE! Never again will I step foot in here. Absolutely ridiculous!
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November 2023 by Kenya Habersham
Very nice shoes. Very Clean atmosphere.
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November 2023 by Jeanne Morales
They have a great selection and were very helpful.
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November 2023 by Barbie Carlisle
I always shop DSW through the app and never buy shoes anywhere else. This time I needed a pair of shoes, now and had to go to the store. I was so disappointed. Could not find anything in the store, and it seemed the only people working there were the seniors restocking the shoes. Otherwise, there was no one to help. So I had to go elsewhere.