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February 2024 by Jasmine Racquel
If i could give no stars i would pay attention to those one star reviews customer service sucks everything that people have complained about is definitely true if you have the option to select another store please do save yourself the time and trouble
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October 2023 by brian shenkman
Ordered and arrangement for my wife5 days in advance and it didn’t show up until 4:13 pm after my wife left work and the excuse I got was that we deliver the schools first and we don’t guarantee times of delivery. To make it worse I called at 1:28 and put her phone number in and it said it was delivered. I didn’t understand why my wife didn’t call to say something. I know understand it’s because they don’t guarantee a time for delivery. I can guarantee one thing, that will be the last time I order from them since they can’t guarantee that someone can get something in a timely manner at work.
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October 2023 by Crystal Bivins
Friendly, helpful, and considered! I needed help and the staff went above and beyond to make sure I was happy with my arrangement. They helped me pick out the perfect arrangement for my family and friends. Thank You Edible Arrangements for all that you did for me ?
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October 2023 by Camiel Spence
Horrible service!!!! The Boss Needs not to answer the phone!!! Call me back after I already spoke with the receptionist just to hang up the phone in my ears!!!! Poor behavior by a person who was to know better! Shame on you.
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September 2023 by Cookie Sanchez
Please don’t get Wellington location mixed up with the one in west Palm beach. Every year I place my order for each of my kid’s Birthday in the Wellington location and they have always done a fantastic job! This year I don’t know how my order got sent to the west Palm beach location but it was the worst experience I ever had. They never delivered my order, no answer when I would call and never would return messages. I called customer service and still no help. When I called the Wellington location and told the lady I believe her name was Sue, she was very empathetic to my situation and everyone went above and beyond to get that order delivered to my son that same day and on top of that have me a discount! I love the Wellington location, they have never let me down! The only reason they get any bad reviews is because people get this location mixed up with the one in west Palm beach. If you ever want a reliable delivery service that make beautiful and delicious arrangements choose the edible arrangements in Wellington.
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September 2023 by Victoria Lederer
Ordered an arrangement for my dad and Donna helped me so much with any problems that occurred. She is awesome and handled my order quickly. Thank you Donna! Y’all had a positive environment and made my day!
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August 2023 by Nicole Allen
I want to thank Edible Arrangements for helping me out at the last minute. The recipient of the arrangement was very happy and opened up right away!
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July 2023 by Paula Castro
This is my go to place for client or hostess gifts. The presentation is always lovely and make sure to include some of the add ons. The brownies are amazing!
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July 2023 by Tracy Wilders
Wonderful, professional, ACCOMMODATING staff! Couldn’t be happier with the beautiful fruit arrangement they carefully constructed for us! Will be back for my next gift!
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June 2023 by Amy Murphy
Service here is exceptional. Kirsten the manager really cares about the customers. The arrangements are delightful ?
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May 2023 by Samantha Oellrich
Went in to the store today and had the best experience. The staff and management were working diligently and made my experience great!
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April 2023 by Monica Bower
WORST CUSTOMER SERVICE I wouldn’t even give it one star but felt I had to give a review. I don’t usually go out of my way to write bad reviews, but I felt I needed to share my experience so others won’t have to go through the same. I ordered a 44 dollar fruit and cheesecake arrangement for my bosses birthday to be delivered the following day. I received a confirmation email that the order was received and will be delivered as requested. I checked my inbox throughout the next day and there were no updates (I was able to track with order number). By 6 o’clock pm I was getting worried so I called the shop and was sent to voice mail. But I checked the tracking and at this time it said my order was en route. I failed to reach anyone the day and night the order was suppose to be delivered so I called the store the following day and felt surely I would be heard and be refunded since the order wasn’t delivered. The manager told me I wasn’t going to receive a refund because the recipient wasn’t home and it was somehow my fault. I informed him I received no email, no call and neither did the recipient. Why do they request the contact information of the person they will deliver to? The store made zero attempt at contacting me and to make matters worse, no apology, no refund and I was hung up on. This has got to be the worst customer service ever.
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April 2023 by Nehemie Allen
Huge kudos to Lucy who made the delivery. Faced delivery issues along the way. But she stayed in contact with me every step of the way and made it her duty to go back later that day to have my order delivered. Excellent customer service!
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March 2023 by Phaedra T
Excellent customer service over all. Thank you for the great experience and making my friend birthday special.
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March 2023 by Kendall Bierer
I just want to give a HUGE compliment to Donna and her amazing team at the Wellington Edible Arrangements. From the first moment I walked in, I knew that Donna would handle everything for my nonprofit's event with professionalism and diligence. I was not disappointed. The bouquets were beautiful, all of our guests loved them, and they gave a beautiful touch of class to the event. I will definitely be a customer of Edible Arrangements from here on out. Any business that communicates, cares and responds as well as the Wellington Edible Arrangements has a forever customer. The fact that they pulled this all together just a week before Valentines Day, I will be eternally grateful. Thank you for creating such a lovely experience, from beginning to end. I can't wait to place my next order!
