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February 2024 by Andrea U.
We came in looking for a new coffee table, and the selection was huge. We had a lot to choose from. We found the perfect coffee table, and it even moves. However, we ended up walking out with four other things. The modern leather barstools are perfect for our breakfast bar, and we found a perfect end table with mother of pearl inlays. The best part everything will be delivered and assembled this Wednesday.
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November 2023 by Ken M.
Spent $5,150 on a defective gray leather sectional. Reported that two of the seats had horrible buckling on the reclining seats where you sit. Reported this and sent photos within 10 days. At first they said they would replace the 2 defective sections. Then the store manager then said that they wouldn't replace the 2 sections and that it was perfectly fine. The salesperson said that this should not have happened. As someone who has been in sales and sales management for many years, at the very least I would have replaced the 2 defective sections. I would fire the West Palm Beach store manager/managers. I will never shop at El Dorado again, and now none of my friends or my new community, Valencia Walk in Port St. Lucie, will ever buy from El Dorado.
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October 2023 by Franklin Abramson
My wife and I just moved into the Port Saint Lucie area. We decided to start fresh, and needed to purchase all new furniture. Based upon a recommendation, we contacted Doris at El Dorado. She was simply amazing!!! She made the arduous task of buying new furniture easy. Dori’s knowledge of the products she sells, and her impeccable taste made for a great experience. You can tell she was not just trying to sell us furniture. Doris’s only interest was to make sure we were happy! Her professionalism was first class. She not only gave us great ideas, but also guided us to beautiful pieces which has made our home look amazing. Doris went way beyond for us. Her after sales service was so appreciated. If you need furniture we suggest you ask for her. We are so grateful for all she has done for us. Needless to say, we are happy customers!!
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October 2023 by Frank Diaz
I would like to give a review for Mr. Alex Jean-Baptiste.My experience buying furniture for my home was very smooth and it was thanks to Mr. Alex Jean-Baptiste.His customer service, his knowledge of knowing exactly what I was looking for was admirable to me.Alex Jean -Baptiste exceeded my expectations.Mr. Alex Jean-Baptiste is a true asset to your company.I highly recommended him.Dr. Frank Diaz
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October 2023 by Maiyury Díaz
I would like to acknowledge Mr. Alex Jean-Baptiste for the assistance he provided to us when choosing the furniture for our new home.Alex is professional, kind, so patience as we decided what item fits best with our decor and life style.Alex guided us through each step of the process with his calm demeanor and thorough all knowledge of the inventory.He is indeed and asset to this organization.My family and I are very grateful for the help he provided.He made our experience an absolute pleasure.M. Diaz
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October 2023 by Alfredo Armenteros
Worked with Jay Ramsaran and it has been an amazing experience.He has the ability to enhance your vision for a beautiful home. Attention to detail and very responsive to your needs as a customer.I highly recommend the West Palm Beach Store and Jay’s experienced eye!
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October 2023 by Melissa Adinolfe
I had the pleasure of being assisted by Taylor Rawls. Taylor was very welcoming, articulate, and had the nicest manners. He displayed a wide knowledge of the furniture selections and availability. Taylor truly listened to what I was looking for which I found to be exceptional and a sales person. I will be back to purchase from Taylor in the near future. He made my visit extremely enjoyable and I look forward to working with him personally!
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October 2023 by J-L MICH
My wife and I bought some nice furniture at the store on Okeechobee Rd in West Palm Beach, FL last July, our sales person was Nataliyah. She went above and beyond to help us out.Very professional and knowledgeable.Would recommend her to anybody shopping there without hesitation.
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October 2023 by Melissa Harwin
We got an amazing recliner couch there with the help of Doris. She really took her time with us and made sure we were happy with our purchase. She didn't try to upsell us, etc., just got an idea of what we were looking for and helped us achieve it. Thank you so much!
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September 2023 by Marty
Warning!!! Do not shop here. This store, its manager, and a salesperson named Doris do not stand behind their products. We bought a bedroom set and were sold a mattress that is not compatible with the adjustable bed frame that they also sold us. After 30 days, which we were told was a trial period, they told us that this is a final sale and they cannot do anything for us. The salesperson said that she had no idea that this was a final sale. It is dangerous for your pocketbook and your health to shop here. We just moved into Valencia Walk in Port St Lucie which has thousands of homes. We spent $30,000 in this store and they are refusing to take back a mattress that was sold under false pretenses as having a 30 day money back warranty. It’s incompatible and they have refused to take the mattress back and credit us. Take heed and avoid this store or use at your own risk.
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September 2023 by Marty C.
Warning!! Do not shop here for your furniture. After spending $30,000 to furnish our home in Valencia Walk in Port St Lucie, they would not stand behind their product. We purchased a bedroom set with a kingsize adjustable frame. We were told by our salesperson, Doris that there was a 30 day return policy. When the mattress was incompatible with the frame they told us that they would not take it back or credit us for misinforming us about the return. The salespeople have no power to help with complaints, and now we are stuck after spending $5000 on the frame and mattress. Shop here at your own risk because not only are they overpriced, but when something goes wrong you are screwed.
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August 2023 by Luis Roman
We had a great experience purchasing our furniture at el dorado. Nathalye is the great and took her time and she was patience with us looking for our best match and the team over there is so friendly and helpful. I highly recommend this store for your furniture and Nathalye for associate of the month
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August 2023 by Angelia D.
Don't shop here!! This place is a rip off I spent almost 15k in furniture that started falling apart in 3 months. The sales rep never get back to you, give you the run around and try to avoid you after your purchases. My almost $3000 couch alone was not worth it. They never offered to fix it, gave me a random credit and never told me. Then 6 more months of trying to get ahold of them and still nothing. When I finally get ahold of someone they said my warranty expired and refused to fix my couch. I also purchased a $6000 mattress that is sinking in the middle and is uncomfortable to sleep in.
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August 2023 by Casey Coleman
My experience at El Dorado in West Palm Beach was exceptional! It was a fully white glove and heart warming experience. I highly recommend them for your furniture needs as well as one of the kindest, most patient, thoughtful, and helpful sales professionals I have ever met in my life, Alex Jean-Baptiste.My father has terminal tongue cancer and cannot speak due to his tongue having to be removed. One of my goals as his daughter is to try to help him make his life as happy and comfortable as possible. We visited many furniture stores in search of a reclining love seat with a storage compartment for medicines and cup holders for intervenes tube feedings. After our high and low search, we went to El Dorado only minutes before closing time, but were graciously welcomed by Alex. He took his time patiently showing us every available option. Once we were ready to purchase almost two months later, Alex still remember exactly who we were, what he showed us, etc. The sofa my father ordered happened to be the incorrect one (our fault not El Dorado’s!). I phoned Alex regarding the issue and he couldn’t have been kinder or more accommodating and in just a couple of days the correct love seat arrived!Alex and the manager of the location went above and beyond to accommodate my father and me. They could not have been more kind and even brought tears to my eyes. It was truly an exceptional shopping experience and it was inspiring and heart warming to know that excellent salesmanship, phenomenal customer service, and above all, truly good people in this world exist. Thank you, Alex.
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August 2023 by Randall Owens
We worked with Shari on finding a dining room set. She was very professional and knowledgeable on store inventory and availability. The delivery of the order went flawlessly, I appreciate Jeff and his assistant communicating time of arrival, handling with care of the furniture and being courteous. Highly recommend and will revisit again in the future
