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March 2024 by Turtle
Terrible experience. Guy was unprofessional.
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February 2024 by Ty Gee
I've rented cars twice from this location, and had a great experience both times.It's rare to get the exact car that's on the vehicle class selection list; but Harrison makes sure to give me a vehicle that can comfortably fit a baby seat in the back.
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January 2024 by Taylor H
I was in a tough spot after being in an accident and they were able to get me a car after a 5 day shortage. A couple of days later (after I had driven the car once) the check engine light, oil change light, and service light for rear break-pads came on. Naturally I call enterprise to get a new car- sure they offered to swap it out no problem. Due to the shortage of cars I had to pay for a portion of the "SUV" they had because it was over my insurances daily maximum. I called the branch and said- I want to come swap out this car for something covered in full by my insurance and I would like my out of pocket refunded as this is not a car that it is good working condition. I was met with a response that took me aback. Harrison, the branch manager laughed at my request and told me that I just needed to be grateful he got me a car. I asked if there was anyone else I could speak to.. laughed again and said "I'm the manager so if you call corporate they will route it back to me and I'm telling you I'm in charge... so no.I ended up calling corporate and they sang an every different tune. My concerns were valid, my request was not out of the norm, and no enterprise employee should be abusing their management powers to make customers feel uncomfortable. The district manager Monique gave me a call and we got this all sorted. She got me set up at the Blue Heron branch and Fran was AMAZING! All of this to say- please be careful going to this branch. But if you do have an issue- enterprise customer service is top notch at the district/corporate level.
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October 2023 by Rose Marie Lyon
Customer service was great
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October 2023 by Jordan Kekempanos
I had a good experience with this Enterprise a couple months ago so I utilized them a 2nd time.I was able to get a quality, reliable large SUV for a long road trip with my family. I had no issues over a 7 day period. I dealt with Harrison both times and recommend the 45th St location.
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August 2023 by Kevin
I rented a car from this location while mine was under repair, and I was beyond satisfied. I'm always cautious when renting because I feel like rental agencies are out to upsell you on everything and try to pin you with scratches that others may have caused. I didn't feel this in the slightest here. Harrison was a pleasure to work with and he made sure I was completely satisfied. From picking me up from the repair garage to obtaining a larger vehicle for my family and I, Harrison made the experience extremely easy and pleasant. This will be my new go-to rental location going forward.
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August 2023 by Daisy Ramirez
After searching all day for a car and having multiple other locations tell me that there were no cars available, they went above and beyond to get me a car last minute. Called me throughout the day to keep me posted if anything came available and I couldn’t be more appreciative for that!
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July 2023 by Juan Felix
Harrison was perfect the process was smooth and efficientVery helpfulWould definitely come here againAsk for Harrison when you pull up
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May 2023 by julie ashley
Harrison is the best! He was extremely helpful and allowed me to go on my way with a smile!
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April 2023 by Matthew Geiger
Harrison was Extremely efficient and friendly. I was in and out in no time, and it took even less time to return when he recognized me in the parking lot. Definitely a good car rental experience.
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April 2023 by Rick Rheker
My experience at this Enterprise was by FAR the best in 15 years of renting cars from the company. Harrison and his team go above and beyond for his customers.
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March 2023 by SnookSlayer7
My experience at this Enterprise was by FAR the best in 15 years of renting cars from the company. Harrison and his team go above and beyond for his customers.
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March 2023 by Stephanie Rivera
Harrison works at this location… and anyone that calls in, use him.He went above and beyond for my family that came in town. I am forever grateful to him and his staff.Thanks for the hospitality. Wishing the best in your future endeavors.
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February 2023 by Sherrod Thompson
Very UNPROFESSIONAL I'm very disappointed yesterday I made reservations to get a rental everything wss good But today I got a call stating a whole different thing on top of that they didn't even have the car I was promised..POOR COMMUNICATION
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January 2023 by Erika Jernigan
Fran and her staff were very helpful and accommodating during a stressful time (I was in serious car accident on I95). She found a car for me immediately and helped me navigate the process including dealing with my car ins. She helped process refunds quickly and efficiently. She reached out to me personally on several occasions and was helpful and professional.
