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October 2023 by Brian Myers
They tried selling me a stained old mattress as brand new?!? Great deal on the surface until you look deeper. Unzipped a "brand new" mattress I was interested in, due to its "great" advertised price. Turns out this mattress is actually a 6 year old heavily used mattress!! it looks like it had 5+ large leaks on it over the years. See photos... Crazy to think I was considering paying $1,000 dollars for this thing that isn't worth $100. I unzipped it to see the inside and it literally crumbled apart. Sales man says "I've never had someone unzip a mattress cover here before".... And I am so grateful I did!! Trust the bad reviews on this one. Please thoroughly check any item you ever have to buy here. But let's be honest, you shouldn't support a shop that blatantly allows lying sales reps, false advertising, or such scams. Do not buy a mattress here!!
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October 2023 by Saintanette Jean Louis
The best place to come shop. They have good deals and they so nice and respectful. I went there twice both times pierre take care of me really nice
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October 2023 by Steven Perez
Pierre was GREAT! Didn’t feel any pressure at all. Every question we had he was more than attentive and Niel & Pierre got us a DEAL! More than thrilled with our new couch and we will be again highly recommend !
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October 2023 by Nicole Bernard
Buying Process:I had a day off and decided go furniture shopping. I found them and read the reviews. The reviews were good. Everyone in the store were charming ( lol) helpful and honest. Their marketing skills are up.Items Ordered :So, I ordered an off white sectional sofa, Acme Noralie Bluetooth fireplace console( been sold out, back order everywhere I wanted that particular one only) and Chanel inspired entryway table.Delivery Process:The only issue I had was I requested an early delivery and they set to late afternoon to late evening which I didn’t want due to my time. I requested them to wear BOOTIES. I have brand new carpet and also I don’t like people to walk in my house with shoes. If I’m up to it I have use my Hoover Pet (I have no pets) Carpet Cleaner vacuum ( Walmart sale $88 if interested. It’s a 3 rd party delivery service. Usually 3rd parties companies never follow requested instructions…I was sick and wanted to really rest. They didn’t come till late late evening and explained why. I understand what can go on with prior deliveries. They came and put up my furniture quick and fast. They took up all their garbage. I was pleased but I immediately went to bed because I was sick ( sinus cold) .Overall Review: Prices are Awesome. Staff are wonderful and helpful. Marketing skills excellent. Honesty up ?. They treated me with a lot of respect unlike the other neighboring furniture stores like City Furniture that ignored me and never asked me for help. Typical gesture like I shouldn’t be here and trying not to help me on purpose. I Recommend them ???Pictures Below:I wanted Blush theme that’s why I stay with neutral colors.Sectional ( Furniture Direct)Center piece table ( I bought from old home)Blush Pillows and Throw blanket by ) Ross Store. Yes you can wash your pillows. Wash them in cold water using Lysol sanitizer liquid. Use the delicate wash or fast wash. Dry using low heat only.Fireplace with Bluetooth by Acme Furniture lights onFireplace lights outChanel inspired tableThank you for reading and good luck on your furniture purchasing journey
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September 2023 by barbara g.
Bought a leather sectional for our move to Vero Beach. We discussed which day to deliver and it never arrived. They pulled up the next day, while the movers were in the middle of moving in our whole house, and wouldn't even consider waiting . they proceeded to set up the pieces in the midst of chaos. There were scratches in the leather on the back of 1 piece and one recliner made a squeaking noise when it reclined. Tried to contact the owner, but never received one call in return. Unfortunately we paid in cash. they'd have better response if I had cancelled the charge. I would not recommend this store to any one.
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August 2023 by Thomas W.
I purchased a bunk bed for my sons from this place and it came with missing parts. When I called to file a complaint, they tried to charge me for a mistake they made! Because I was not willing to pay, they are not sending me the correct parts so I can set up the bunk bed for my children. I am never buying furniture from them again and I don't advise anyone else to
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July 2023 by Vanessa MArc
We came to furniture direct and we're completely blown away with every step of the process from the sale to the delivery to the final result we are very pleased and will be coming back for sure!! Jason and Pierre are rock stars!!
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June 2023 by Elena M.
CROOKS , LIERS, BAD BUSINESS ! BUYER BEWARE! They advertise "no credit check" yet get ur social security #, banking routing number , and cc number ! Went in to look around - wanted to uraloxe the "no credit check and 3 months no interest " bc we are trying to buy a house . Gave the 10% deposit that was required - felt like we were at a sleazy used car dealership - was asked to sign papers that we didn't get a copy of , no final price on the bogus invoice they give u u are charged an "application for credit fee" Waited 11 hours for delivery of furniture that never came - I called the finance company that then explained that there is a credit check , and when I asked them what was the total price I would owe for the furniture - it was a different price than was told - the 10% I have some was applied - I told the finance company that these people are crooks , they lied about several things - I wasted time and money - and I wanted to cancell the contract ( this being 8:50 pm and I was waiting since 11:00 am!). The finance company said they would put in a claim - I was sent an affidavit to send back in which I attested I didn't have any merchandise - which I sent back immediately . That was on 6/16/2023Since then I Have spent countless hours on the phone n emailing . Monies have been withdrawn from my bank account - - and the store manager lies to the finance company and said the furniture was in my possession - I have text messages between the "3rd party " delivery vendor and my self expressing my cancellation of the contract . I am out in excess of $400 without any product ., and now fighting to get my monies back ! When speaking to the store - they claim they can or cancell my contract - but then I'm the next breath say they will cancel the contract if I pay cash ! They have been deceitful since the beginning.They have NUMEROUS reviews and complaints for the same business practices - have a F rating with the BBB bc of the amount of complaints that have been made against them - the only reason that they aren't published is bc this company isn't a part of the BBB - in which any reputable company WANTS to be apart of the. BBB for validation.They are SNAKES - the recording on their phone says that they drive to make every customer happy - yet the reviews with The same issues prove otherwise! Instead of taking accountability for their mistakes and "doing the right thing" by a customer , in my case - cancell the contract - I do not have Their merchandise - yet that have my money AND were funded by the finance company BEFORE any merchandise was delivered - they would prefer to talk out of both sides of their mouth .Attorney general next to investigate this company DO NOT DO BUSINESS WITH THIS COMPANY - their positive reviews are BOGUS !
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June 2023 by Ashley F.
Best experience, went in clueless and walked out with a bundle!! Thank you Jason we will be back!
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June 2023 by Samantha L.
Jason is amazing! He helped us kill 10 birds with one stone, came in just browsing for a couch thinking it would be too expensive but he got us 4 items that were great quality and met our budget. great place!
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June 2023 by johnny black
Come see Big Mike! He's got the best deals in town! Nobody will beat his prices, anything you need for the house he got you! I highly recommend, I will definitely be back in the future when I move! Good looks!
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June 2023 by Shrea Ingram
Scammer, they will get a deposit and charge more for the items and say that certain stuff come with it and once they have the deposit they will up charge you and not give you everything it supposed to come with and tell you they don’t do refunds. Him and gessel will scam you and Jason or the other managers will not help, their website has fake reviews just like on fb but if you go to help it shows they’re real scammers
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May 2023 by Alexa Perez
Walked in and was immediately greeted with so much hospitality and respect. Especially by Martha she was very kind and super helpful!! They had amazing deals almost to good to be true. Will be coming back to get the rest of my furniture.
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May 2023 by Michelle Patterson
Moved in local area and got rid of my couch and upgrade my daughter to a queen bed.Saw this place on Offer Up decided to give them a try.Was greeted when I came through the door. They have a lot of great options here. I got my daughter her queen mattress and a new couch. I picked the finance option. When manager told me they were running a special 4 months same as cash no interest. When I received a confirmation email later form the finance company they said I have less then 3 months to pay it off without interest.Delivery took about 4-5 days. The delivery people were nice and quick.
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May 2023 by Amanda Bush
Brain greeted us at the door with a big smile. He helped us make great reasonable purchases. His manager put the icing on the cake. Overall I was very pleased.