-
March 2024 by LaQuitta Rudd
I booked this hotel online and accidentally booked the wrong dates 1 and checked out on the 2nd. The actual dates were for 10 and 11. Call in to the hotel and the clerk transfered me to reservation and they went in to fix it knowing it was a common mistake. But little did I know I was still charged for the wrong dates for a no call no show. I asked to speak with management and Yashel was very rude and highly unprofessional. She would not help or try to understand the situation and was very arrogant to the matter because of her position. Assistant General Manager. I called several times to speak with her manager and she would never give me a name or phone number because everything had to go through her. I will not be considering this hotel in the future nor will I recommend. It was undergoing construction early mornings and last until after lunchhours. The reservation representative was trying to fix the issue and refund back the money because I still checked in on 10 and they had to get GAM approval and she did not refund our money for a one night stay. We were robbed by the hotel manager.LaQuitta RuddFood & drinks: The bartender and cook was amazing.
-
February 2024 by Keith
I always enjoy staying at this Hotel. The staff iare very welcoming. The covered outdoor seating areas are fantastic to enjoy the Florida weather. -1 star only because the road noise can be an issue at night occasionally . Most of the time it’s a quiet , comfortable spot with great staff.
-
February 2024 by Tony Pool
Clean and comfortable room. Good value.
-
February 2024 by Andrew Tenney
Rooms are clean and the staff is very friendly and helpful. However, the road noise from Australian Avenue is ATROCIOUS if you are on that side of the hotel, at all hours of the night. Very difficult to get a good night's sleep, particularly if you are on a lower floor.
-
February 2024 by Victoria LaFevers
Ashely is the glue that holds this hotel together. I would give her 10 stars if I could!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
-
February 2024 by CJ Rose
I joined a family member for the final 2 nights of their 5 night stay here.The good:-Front desk staff are all very nice and courteous.-The fitness center never had anyone in it and had a Peloton bike.-There was a guest laundry room (I didn’t use but if I had been there for a week, I would have appreciated).-Beds were very comfortable.-There is a paid breakfast that my family member enjoyed. I ordered an omelet one day and was not too impressed, but it gets the job done.The bad:-Housekeeping did not come at all on the day I arrived (middle of my family member’s stay). When we got back to the hotel in the late afternoon and found a pile of wet towels on the ground, I went and asked the front desk to at least send someone to change the towels. I was asked to put the old ones in the hallway, which were taken away, but new ones never were delivered. The next day someone knocked on our door and asked if we wanted housekeeping, and they did come.-The conditioner bottle in the shower was empty the whole time and not replaced. I didn’t specifically ask for it to be, but seems like it was not checked.-There was no shower gel provided at the hotel, only the dinky bars of soap. The room was also noticeably dark and most of the lighting did exist was from little lamps that had to be turned on in various corners of the room; it was kind of strange. Neither of these things are really a problem about which one can complain for the class of hotel, though. Just more of a note.Location is an office park/hotel area around the corner from the airport. The “fun stuff” in downtown West Palm is 5-9 min away.Overall, I would stay here again if it were the most competitively-priced hotel in the area by a margin, but wouldn’t necessarily be excited about it.
-
January 2024 by Alex Rodriguez
The service is excellent specially at the breakfast restaurant, Avril was very attentive and very friendly, the cook Trevar came over to see if everything tasted good. I will definitely come back again!
-
January 2024 by Matt Wilson
Breakfast was amazing!!! Avril and Trevar took great care of me. I will definitely be coming back!!! Thanks!!!
-
January 2024 by Mark Edwards Home
Arril was great and the cook was also great
-
January 2024 by Ryan Hunt
Food & drinks: Great breakfast provided by Trevar and Avril. Thank you both
-
January 2024 by Todd Moehlmann
Nice folks. Clean motel. Trevar and Avril were very nice. Thank
-
January 2024 by Janet Cowie
I had dinner it was soon good Trevor and
-
January 2024 by Suzanne Drew
Great restaurant and service by Trevar and Dana.
-
January 2024 by Sandy Gedeon
Dana Trevor was wonderful during our stay. She went the extra mile for my family and I.
-
January 2024 by Phalange Gedeon
Dana and Trevor went above and beyond to help us.And they were very good to usIt’s ? service Great
