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November 2022 by Canyon Kennedy (CK)
You would think for $15+ for shipping you would at least be given at estimated delivery date….. but you’re not.Order placed 10/9/22 and it’s now 10/18/22 still with no delivery date in site.Ridiculous
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November 2022 by Last Airbender
Ordered parts that I needed for my Graco paint sprayer and they showed up quickly.
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November 2022 by rick bender
Awful. I ordered a Graco 9.5 and paid for expedited shipping. There website says they ship same day NOT TRUE they do t actually stock anything and you have to wait until they get it from the manufacturer then they ship it out. Needless to say I had a job scheduled for this sprayer and it’s arriving after they job was scheduled. Thanks for nothing Sprayerll
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November 2022 by Milani Amortegui
DO NOT!! Buy from here.Very unprofessional. Ordered last week, on the website it states same day shipping, we were convinced. We waited on a tracking number and update and none was answered. Had to call twice for an update and for a tracking link to be sent……Nonetheless, website and customer service needs improvement.
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October 2022 by Christina Reale
Always a great experience here with Peterson and Adam! Easy ordering and fast shipping times!
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October 2022 by Turner Magbee
Ordered a hose reel clip that I was only told was out of stock a month later. They upsold me on a more expensive clip that they actually had but I then decided the clip wasn’t worth it. Told them to cancel the order and they told me it was done. Couple days later I still received the expensive clip in the mail, had to pay to ship it back to get my money back and they refused to refund the FIFTEEN dollar shipping charge they had charged me initially. I’ve been in contact telling them I want to discuss a way to remedy this waste of my money and was told “I’ll talk to my manager”. Haven’t heard from them since. Their customer service is atrocious and their communication within their own company if definitely lacking. Be aware when ordering from this company.
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October 2022 by MR.Leonard Mullins
I contacted spraywell to inform them that I never received my package but the tracking said delivered I went to the local post office and explain to them that the tracking said that the package have been delivered and I told them no one delivered a package someone was home which is my mother who's retired all day said that never was a package delivered at the house a representative at the post office called the carrier the carrier stated that he mistakenly delivered the package to the wrong address and that he would retrieve the package the representative at the post office took my number down and stated that she would call me back that was on a Saturday never heard back from the post office returned there Monday the same lady that I spoke with went to the back to search for the package to see if the Carrie had brought it back carrier never brought the package back representative went ahead and called the carrier now the carrier says that he had delivered the package on the original day that the tracking said it was delivered. I called spray will explain to them what happened they said give them five days they will investigate what's going on they later send me an email stating that they will not be sending me a refund nor reshipping out the item because the post office said that the item was delivered and again I had explained to spray well what had taken place so until I get my package or my money back I'm going to write a review everyday
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August 2022 by Sunshine Pressure Washing
Always our number one stop for all our pressure washing supplies and parts. A+++
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June 2022 by Craig Whyde
Have ordered from this place before it changed its name to Spraywell. Never had any issues at all. Ordered 2 weeks ago from online for parts they say was available. Got a email 3 days later letting me know my order was partially shipped without any other info. I called and was very unprofessional and really could t tell me much about anything. They eventually informed me that the most important part wouldn’t be available for 3 weeks! But did inform me that the other portion of the order was shipped. It’s been 7 days now and I had to call again. They sent me a tracking number that says my order has been sitting In The same spot for a week now. Couldn’t issue me a refund and couldnt give me a estimated time for arrival. I asked to speak to a manager and was hung up on. I’ll never waste my time or money here ever again!Will be ordering from SOUTHSIDE EQUIPMENT with Russ Johnson.
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June 2022 by JAMES CRAFT
Ordered (2) $2,000+ machines that were stated to be shipped within the week. Waited over 3 weeks with no communication only to find out that the item was then out of stock and would be an additional 2-4 weeks. No communication on out of stock items, would have saved us $1000s of dollars in lost revenue waiting to get back into production. Would not recommend.
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May 2022 by John Shoemaker
Nothing but good things to say. A couple months back I ordered several items. I believed that everything came as ordered except for one item. I wrote several emails requesting that Spraywell make it right only to find out today that the item did in fact ship and I have had it all along. I feel terrible for my mistake. Through it all, the staff has continued an ongoing email conversation letting me know they were looking in to what may have gone wrong. You can't get better service than that.
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February 2022 by Terrence Randolph
I order a $6,000 pressure washer unit 5 months ago. I'm still waiting for it.
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November 2021 by Miami Roof Cleaning Services
Sadly the changes to the website are just terrible, I'm certain that this suppliers still offers a huge inventory or parts and supplies but you would never know that when you compare the the old JN website. This new site is so basic or rather provides really limited information about the products on it. For example the old JN site would have subcategories under pressure washing like softwash to help you get to the actual parts which are designed to withstand bleach etc., Quick Coupler Socket O-Rings is another example, these would have the material specifications like BUMA or VITON to help you purchase the accurate o-rings for cold or hot water or chemical. Another feature that is missed is the links to the instructional videos.Since calls are discourage and online service purchases are encourage by this supplier we hope that this website is greatly improved in a timely manner.Have said that their customer service continues to be effective. I gave this low ranking because we have been a customers for well over 6 years and have always had a positive experience with minimal need to call their customer service until these changes.
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October 2021 by Jhon Fenelon
All you had to do is to tell me no, you can't give me the $20 discount that you had given me the day before I was careless about the $20 discount... certainly I would have been on my way and so disappointed after I spent almost $2,000 in your place and you have slammed your door on me... all of us deserve our respect and I was missed treaded this morning, jist by asking for the discount and after waiting for you for vor 15 minutes I spoke to your just grab my receipt so I can go on my way you've never come back to hand me my receipt. No phone call what so ever It was my first time doing business with you guys and I'm done.
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August 2021 by S Carter
Defective pump out of the box and damaged product in shipping. Left 2 voice messages and sent to 2 mails. Still NO REPLIES 3 weeks later. CAT PUMP Rep called and left messages with company also with no reply back. Thank you CAT Pump for taking care of the problem with the NEW pump. I will never buy from JN Equipment again.
