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January 2024 by Evelyn Corinthian
My experience here two days ago was very horrible. I visited this store between 4 and 5 pm Thursday the 14 of December the sales person was very unprofessional and aggressive not to mentioned unable to serve she kept on saying she was new . She even use profanities . I hope the owner review the video and audio of this behavior .She should not be working with the public. I have been here several times and was served with respect and professionality . Last time I even helped the customer service guy to interpret what and elderly customer was saying as he could not understand also my first time there a very nice and decent young man who served me with such politeness and professional attitude. . Yesterday was like a disaster.
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June 2023 by Jonathan Strobel
Do not buy anything from this location! The manager Jay/Joseph Hernandez is rude!!!
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April 2023 by Ben Dellaperute
the guys that work here are awesome. they will help you find the best plan for what you need and will help walk you through the annoying process other phone companies have when you transfer. i will only be going to this store from now on.
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April 2023 by favorite worship Eugene
The employee working at that location tonight was extremely rude and unprofessional. if he continues to treat costumers this way more clients are going to leave Metro. His way of handling clients is unacceptable.
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October 2022 by Daniel B.
If I could leave less than a star i would. Hands down the worst customer service ive ever experienced. I came in to return a leased phone i was no longer using and was told by the agent on the phone to bring into a nearby store. They refused to help with taking in my phone so the lease payment could stop. Then I simply wanted to upgrade my device and got an attitude as soon as they realized my account was a sprint account. Sprint is now tmobile, i cant go to a sprint store. They refused to help me with this as well because it would take to long to set the new phone up. This was at 6:30 they close at 8. Never has it taken longer than 20 minutes on a bad connection at that for me to swap a phone. I will not be returning to this store and you shouldn't bother coming in. They treat people with no respect and are rude just because they need to do their job.
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May 2022 by Evelyn Jossph
Excellent experience with Lia today thank you . She helped me with tablet
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December 2021 by Milly Rucker
The little man who works there is rude and impolite, he doesn't like to help at all, they sold me a cellphone with problems , and waited there like 1 hour, I heard when he said to his Co worker, she has to wait whenever we finish ( but never even addressed me), we do what we can , he said with bad face, I was waiting patiently given no problem and when I went to ask what was going on he was rude for not reason, that little man is arrogant and unpleasant, he has an attitude, horrible manners and worst customer services, the worst thing is I think he is the owner, he thinks he is God because has an stupid cellphone store..
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July 2021 by Nara A.
I would love to give 0 , I understand I live in this country with Asian hate so most of them try to ignore me . Try to move 5 line from AT&T but maybe other carriers will help me more than people in this store
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April 2021 by David Gamble
They have great customer service.
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March 2021 by James Petion
Came with a big issue where another store switched my lines for upgrade but had the wrong sims... Came to this location after a 2 day back and forth with the store and no use of my phone for the weekend and met Eddie who quickly solved my issue. Eddie is very professional and provides great service and my issue was taken care of in less than 10 mins... 10 out of 10
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March 2021 by BackToDaLobby Bot
I was provided great service by both Selena and Eddie. Great and honest people. I love my new phone and tablet, I highly recommend this store.
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March 2021 by Alexander Diaz
I visited the store for help with some settings in my account, and Eddy was very helpful and courteous. Excellent customer service!
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March 2021 by Ali Staple
My phone was completely frozen and would not turn on. Walked into the metro store and a rep by the name of Eddie help me and was able to get my phone working again. Thanks again so much.!!!
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January 2021 by LL COOL K
Do not come here do not shop here do not waste $35 activation fee they are overcharging you. I would hate to be called stupid foolish for paying this fee do not be this person do not shop there on friendly staff. I do not recommend this place at all if you shop here it is totally on you please tell your friend about this place. It is better to go to a corporate store there's only so many around here but it's better than going to a dealer. $35 I'm not trying to pay for the rent this week.And for the ratings zero no stars
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December 2020 by Alexcya B.
Was told I needed to buy a new charging box for my iPhone 12....I was definitely duped, the old charger still works perfectly in the iPhone 12. I would've never spent the $20 on a stupid box had aí known that.
