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January 2024 by Vernessa Greenwich
Terrible customer service after I explained to them that I was on the phone with Metro customer service for 2hrs setting up my daughters new phone and that theyyyyy sent me to the store to purchase two sims cards for my daughters IPhone. They told me that I would have to purchase the sims card and pay an activation fee of $29+ for both phones. I told the guy that the customer service department was going to activate the phones for free! So he wouldn't sell me the cards. I went to another Metro store and was able to purchase the Sims cards WITHOUT THE ACTIVATION FEE. Problem solved I will never take my business back to that store. It's all about Money to them!! And not the best interest to there customers!!!
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December 2023 by Roberto Valdes
Bad service, they did not want to make me apply for ACP (government program with $30 discount on mobile service each month). The store looks neglected, dirty and its employees have little desire to work.
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November 2023 by eghel antonio castellanos romero
Excellent atention...Very good service...All very excellent...
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September 2023 by Irene Lamenca
Employee remy is scamming people out their money and not giving customers the right receipt. Also saying that the system is down while going through a whole transaction. I thought when the system was down you can’t take payments as well .?? REMY IS TAKING CUSTOMERS MONEY
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July 2023 by Damas Nicolas
Ray is a wizard with these phones I recommend you guys see him for the best deals and advice when it comes to phones I appreciate you so much you are a 10 out of a 10
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April 2023 by Ron Schippert jr
I find it very disturbing, and very pathetic that the store does not offer discounts to first responders or veterans? Go to Cuba, China, or somewhere else a holes
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January 2023 by Brielle Lennons
Great service great guys
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July 2022 by Brian Hennessy
Lope31... He is the best customer service ever gone through through this company. thank you very much. I was about to change networks and decided not to since I have coupons that no customer service rep have offered anytime I've gone to pay a bill each month for 3 years. Thank you metro by T mobile. I hope more Reps will learn from this store. ?????
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April 2022 by Hilda Subirats
Thank you Luis and Roger for helping me port over and helping me transfer from android to apple and teaching me how to use it ! You guys are the best customer service was amazing you guys are amazing god bless.
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April 2022 by T Brown
Thank you so much Roger and Luis for helping me set up my phone and helping me with getting back my contacts and photos. If it wasn't for you guys idk what I would do you guys the best ! I will be referring friends and family over.
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January 2022 by Mary Gomez
Luis knows everything about the phones! I called him a few times and asked him (too) many questions bc this is one of the very few stores that actually answers. Last week, I drove the extra 20 minutes to this store instead of going to the nearby stores bc I knew it's better. Luis and Roger both quickly upgraded 2 phones for me that have worked really well. They both wore their masks and were entertainingly funny too.
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January 2022 by Therese Albert
Thank you Roger for your help today. My phone was destroyed and he helped me get an amazing phone at an affordable price will be coming here from now on good service and very patient
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January 2022 by Joanne Winsett
I wanna give a special thanks to Roger for helping me setup my phone and making it all easy for me you are the best
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November 2021 by Karen Brown
Roger is the BEST !!! Check him out very friendly and helpful.
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September 2021 by Yummii Art
Hello metro may be a good phone company but not to there employees please be advised that’s if u try working with the owner of this location they do not pay for training I lost 12 hours and they don’t give you ur first pay check until a month later . During these times where the economy is bad this is unacceptable and inhuman. Who works for free ? Slavery is over but I guess not for them. And now there calling trying to intimidate but don’t worry there is already submitted a complaint. And we will be getting paid. Please keep this in mind before asking for employment on this metro PCs does this I called and checked with the others . The owners are shady and scam likely …….. update on my response I was told to email them and never got a response like I said before this company a scam company that’s doesn’t pay there employees And I will be taking further action
