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January 2024 by Dan Olson
Drove here for the 70% off sale as advertised. Nothing was available at that rate whatsoever. Waste of time. Items of this cheap quality should not be more than $10. Total waste of time.
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November 2023 by Barb B
Great Black Friday/ holiday sales. The store was very neatly organized.
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November 2023 by Kathleen Greene
Worst old navy I’ve ever been to. I called ahead and spoke with a male associate about a pair of shoes for my toddler the app said they were in-stock but rather than assuming I called ahead. The employee continued to ask me a variety of questions size color item number I provided him with everything and he preceded to tell me that it said they’re were a couple left (exactly what it said on the app). So I asked if he could grab and hold them for me he mumbles and says sure. My daughter and I go in, no one is at the front so we wandered around the store looking for the shoes or someone to help. We came across and employee I really wish I got the name of she was helping what looked like a new employee put items away so I figured she could help. I walk up and ask her about the shoes and where I could find them. She had a look of disgust on her face as if appalled I was asking her. She said she’d look for the guy I spoke to because she doesn’t know who it is. I’m not sure how that was helpful locating the actual shoes and where there were more in the store. She comes back and tells me he doesn’t have them. So I ask if she could help me find a pair and she sighed and told me she doesn’t know. At this point I had given up on the shoes I shouldn’t have to try SO hard to find and purchase an item and be met with such attitude. Especially since old navy has always been the absolute best with customer service. I went to speak to an assistant manager, the employee preceded to follow me up and stand there with her hands on her hips and when I opened my mouth to speak starting yelling over me. The assistant manager just stood there letting it happen. I gave up and left. Worst location ever. Worst management ever. And I work in customer service no employee should ever treat a paying customer like that let alone an assistant manager. I could’ve found more help on the app….
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November 2023 by Ron W.
I was very disappointed my trip to Old Navy, they didn't have my size in any of the colored jeans or the Cino pants. I could only find one sweater in my size. It was very disappointing at the register they were not giving me the percentage that it said at the table or on the racks.
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September 2023 by Vaibhavi Babji Rao
Email from Old Navy had had everything 40%off, so we stopped by, were told it's online only! Really why wouldn't you honor onsite. We have over $100 Worth of items, why would I pay $100 onsite vs $60 and it will come in 3-4 days!Their clothing is super cheap quality, no better than Shein, but just needed some basics so stopped by. Nothing wow, for the price.Bathrooms were nice, fitting rooms too, staff was nice, no complaints there except our very young cashier was sitting down the whole time, no greeting or conversation like, did you find everything ok, show some basic courtesy ?That's the end of our visit ?meh to sum it up
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June 2023 by Elizabeth Vega
They have a great deal on merchandise for adults and children. The young man at the register was nice and attentive well organized and clean.
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April 2023 by Lisa Marie (HonestLee)
Love this store, everything you need and such friendly staff.
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April 2023 by Valentine's Way
The staff is extremely nice and helpful, however over the years I have noticed that Old Navy's sizing is way off. The small size that I've always worn in their clothing is now huge, and seams etc. are always off.
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March 2023 by Tim Downing (BOT Roger)
Easy. Quick. Affordable. Good selection. So, everything that trying to shop in Palm Beach wasn't. Thank you Old Navy!
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February 2023 by Natalya Rizzo
Such a grear experience in this store,very gentle stuff,so motivated for help clients, give me a lot of options to find exactly what i need.i didn't plan,but sign up for a credit card too,it's was fast and easy if you compare with other store.Thanksfull for a great service, it's pleasure to shop at this store.(Palm beach outlet location)
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February 2023 by Laura Perez
Very friendly and helpful. Excellent customer service, they really improved the store looks very organized and clean
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February 2023 by Vera Gera
Very incompetent staff and manager. Came today to pick up and return my online order. The clerk spent around 10 minutes trying process the return, called manager for help, but the manager was not a big help as well. They tried explaining to me it was because of faulty label on that online order. But that label was issued in their store, so definitely neglect on their part as well. Eventually they were only able to issue me a store credit, which I don't need. Don't intend to shop there in the future. Very disappointed.
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December 2022 by Alayna Lloyd
I was very impressed with great items on the Clearance rack. I got a nice pair of sporty pants for $5.99!
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November 2022 by Corey Kramer
Great deals for our entire family. If the annoying buzz that was audible across the entire store we likely would have stayed longer and bought more. The staff just ignored it. So we got what we needed and left
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November 2022 by Alexandre Marin
Great prices! You have to search but they had good stuff for cheap prices.
