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January 2024 by Sean M
I love the service that they gave me. They moved me out of two of my homes in ***************** to Fla was done with the week of me notifying them that I have to vacate both properties love the Pack men USA crew will use them again
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January 2024 by Madison S.
I've never left a bad review on anything in my entire life, but this was extremely necessary. DO NOT USE THIS COMPANY THEY WILL SCAM YOU.1. We were originally quoted a great price. We had just graduated college, were tight on money as any student is, and needed to get across the country. When they called to reconfirm our inventory the estimate went up from $1700 to $3000. It was a lot, but I understand, we had a few more boxes than planned. We are then told the movers will be arriving Saturday between 12:00-4:00. They show up at 6:30 and they didn't bother to let us know. We had to call to get this information. They then packed up our stuff and told us that our new total would be $4,700!! We had less items than we had told the estimators by a lot as we had gotten rid of a few huge pieces of furniture!! But they do this to you late at night when all your stuff is already packed so we were frustrated, but went along with it because we didn't have any other options.2. We were traveling for the holidays so we needed to know when our stuff would be dropped off so we could be there. We were told to call for an update in 5-7 business days. After 7 we called, no answer. We called for 3 days, and finally I got ahold of someone by going through the sales team and telling them to transfer me. Then, they tell us it will be delivered between January 3-5. The 5th comes and goes with no calls. A few days later we call and get ahold of someone who says that date was made up and it hasn't even left the east coast.3. We are told the truck will leave January at 11th or 12th and that they will call to let us know it's on its way. 12th comes and goes, no calls. We call on the 15th and are told the truck is leaving at 1:00 and that they will let us know when it does. Again, day passes, no calls. We keep calling after that, no answers. It's now the 17th and we have been told that the truck still hasn't left. Every single person we talk to acts annoyed and inconvenienced, which I get, I've worked plenty of customer service. But I just want an honest answer and I don't think it's that hard to do. They just lie and lie and lie.I get that there are delays and the weather is unpredictable, but instead of saying I don't know, they just lie to you over and over again. We're not asking them to deliver it tomorrow, just to tell us when it's coming. Absolutely ridiculous. I just want my stuff at this point.
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January 2024 by Jayden B.
look at reviews before hiring.. only brokers bewear look look t review a before hiring
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January 2024 by David Mull
We had an awful experience using this company. We would never use them again or recommend them. In our opinion the star rating is less than zero. They would not answer the phone or return our calls after they got our money.
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December 2023 by Ahmed S.
AVOID THESE SCAM ARTISTS AT ALL COSTS. I don't even know if they use real names here. Dealt with someone named Jason who gave us a great quote. Movers show up and turns out the move is actually going to cost twice as much. I gave "Jason" number measurements and they tell me "well we use ikea furniture measurements so that's why." How does that help anyone?Now we have spoken to Crystal Bennet who keeps giving us the run around on their supposed Operations Manager "Brenna" who if you have to talk to her magically is on an errand or out of the office. Absolute garbage business. This is not the same business as Pack Men Movers, who do have good reviews. These people are trash.
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December 2023 by Ahmed Samay
AVOID THESE SCAM ARTISTS AT ALL COSTS. I don’t even know if they use real names here. Dealt with someone named Jason who gave us a great quote. Movers show up and turns out the move is actually going to cost twice as much. I gave “Jason” number measurements and they tell me “well we use ikea furniture measurements so that’s why.” How does that help anyone?Now we have spoken to Crystal Bennet who keeps giving us the run around on their supposed Operations Manager “Brenna” who if you have to talk to her magically is on an errand or out of the office. Absolute garbage business. This is not the same business as Pack Men Movers, who do have good reviews. These people are trash.
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December 2023 by Sinead Y
Had a great experience with the company. The workers were real professional and I had a wonderful customer service thanks to *******.
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December 2023 by Mary N
Moved from ** to Florida. ******* went beyond and above to help me have a stress free move.
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November 2023 by Cristian B
The best company that I ever deal with I had to move from ** to CA all the crew was profesional and the costumer service over the phone was exceptional they guide me over my move from top to bottom first time moving across the country great prize greate service what else can I ask for this company definitely I will use again if I'm moving again thanks pack men
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November 2023 by Chas D
I booked my move via this firm after receiving a new work offer, and I had no problems at all. Had a good experience, particularly considering that it was my first time moving alone to a new place. They answered all of my inquiries and provided me with all the information I need. Booking with this firm was the proper choice.
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November 2023 by Jacqueline N.
I was contacted by a very nice young lady who quoted a price. I read through the documents and I e-signed in one place to verify my list of items, but it was extrapolated to a bunch of other documents that had me agree to give up constitutional rights and whatnot. The movers they arranged called and asked to come the next day. I received a phone all from someone telling me that people that force you to pay half up front as brokers will give he another half to movers that Ill need more money than that to move. They don't tell you that complete randos are showing up, hey want you to sign ridiculous paperwork, and they lie about the total costs. I shouldn't have used Cash App to contest it (that is what I paid them through) because they did no investigation and won the $900 I gave them for nothing. They are awful, stay away!!!!!!!!!! I am going to harass the BBB and OAG as well as the complaint system with the FMSA. This is a great help!fmcsa.dot.gov/protect-yo…
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November 2023 by Nicole Grace
I have never felt less respected as a customer in my life. I was charged an extra $1500 from what my quote originally was and delivery took over a week longer than what I was told during booking, and it only was sent to me because I paid an absurd fee to "expedite" the process. When calling customer service line to request updates, they always told me they would call me right back so they could check with dispatch and absolutely never called me back. It was constantly up to me to stay on top of them to check the status of my stuff all the way to the point of making sure it got on the truck when promised and calling to see if the truck even left the facility. I was consistently told dates and then on said dates something would conveniently go wrong and my items would be delayed even longer. I don’t know how their representatives sleep at night constantly lying to their customers. Absolutely unacceptable customer service for an even more unreasonable price. Just get a U-Haul moving companies are NOT worth it.
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November 2023 by Shyanne Schafer
Doesn’t even deserve 1 star. This company outsources the movers, who were good, no issue there. But pacmen usa is nothing but a cash grab. They GROSSLY underestimated our quote, forcing us to pay more than we really wanted to/could for this. Misleading on how we are allowed to pack items, so now an up charge for extra packaging as well. Could hardly get ahold of anyone in the FOUR MONTHS between when we booked and the movers coming. Even the movers themselves said that the only concern is for Pacman to make money on your deposit, too afraid to tell you the truth in fear of losing your business. Don’t waste your time or money on this place.
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November 2023 by Rob Chambless
Deceptive and disrespectful. Never disclosed they were a broker. Always spoke as their company would be picking up and delivering. Didn’t respond to calls or emails timely. No QA call 2-7 days prior to the move as was promised. When I spoke to Shana and mentioned all of the 5star reviews were from people that didn’t have profiles any longer, she stated “even Disney and Mercedes have bad reviews”. Stay away from Pack Men USA.
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November 2023 by Debbie M.
This company should be closed down. They are scammers. I paid them almost $12,000.00 to move me and over 2 months later, I'm still waiting on some of my items. First they showed up 2 days late, then loaded my items and increased the price by like $2500.00. I had to go with them because I had to be out that day. Then they took my items to a warehouse in New Jersey and never told me. I had Air tags inside my stuff, that's how I knew. They told me they were taking my stuff directly to my new house. It finally showed up 25 days later, and one of the movers stole a ring of mine. Then they left some of my items at the warehouse and it's been over 2 months and I'm still waiting for them to locate my stuff and bring it to me. The office keeps telling me to call back, they're still looking for it. If I didn't want my stuff, I would've sold it. They should be shut down.
