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January 2024 by elizabeth Valhuerdiz
One hour for two balloons and the third one I wanted was made because he didn't understand me and he didn't sell it to me. Terrible work. There were only three people buying and three employees touching their noses. They don't want to work. I don't recommend the place.
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January 2024 by E Bigdaddy
Everything you need for a party ?
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January 2024 by Jesus D. Mendez
Opening Time is too late. Disappointing.
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December 2023 by Melissa Bachmann
Terrible customer service. Asked for something specific and they didnt know what i was talking about. Showed them an example... they said that must be all they had. Didnt move, look, or ask anyone. Very disappointing. They should care about helping the customer. It was obvious they didnt want to help and i was bothering them.
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November 2023 by Tiffany M
Rude employees telling me they close in 15 minutes as soon as I walk in the door as if I couldn’t read that the store closes at 8 pm. That is NOT how to greet a customer. You’re basically telling me to get out because you want to go home. ON TOP of that, they had no helium.
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November 2023 by Cyprianna Jackson
Beware of the balloon policy. Think before paying extra for extended float life for latex balloons. They don't make it nearly as long as the BOLD advertised time and depending on the store and manager, Party City will not replace your likely droopy balloons.
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November 2023 by Chrissy Wilfork
Did a pick. The service was quick. The guy who gave me my order was very nice.
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November 2023 by Iris S
Manager and training team member were really nice ? thanks for the conversation.
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July 2023 by Sue S.
It was fine. Lots of great balloons.Nice staff. Ty helped me. She was very nice and extremely knowledgeable.
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July 2023 by Superjuli maximo
They have everything you need to make your party more funner (is that the way you say it?)
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June 2023 by Angela Pinzón
Always a big place but doesn't always have a good display and very little inventory available
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April 2023 by Elena M
The staff is very nice but I bought balloons today and 4 hours later their deflated . Spent 40 bucks !! Dollar store balloons stay up months !!! Wasted money .
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March 2023 by Kay Marie
Crystal was very helpful and kind she helped me with what I couldn’t find she’s great
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March 2023 by Samuel Spring
Store is one everybody must know. And it is so much than what I thought it is.
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February 2023 by Linda S.
I wrote this same review 2 weeks ago and it was never posted so I am trying again. Also, it shows the Military Trail address but the store was the one in Royal Palm Beach on SR 7.I really want to give zero stars but it doesn't allow me to. I will try to shorten this as much as possible. I ordered 6-6ct. balloon bouquets, as well as 6 weights, to be delivered for a bridal shower which was being held in a gated community. Party City uses Shipt for delivery. The delivery lady called and said the guard would not let her in. The homeowner called the guard to tell him to let her in but the guard said he wouldn't because she refused to show him her driver's license. So then I told the driver she needed to show her I.D. but she said she was not comfortable giving it to him and that she felt discriminated against. We literally went back and forth about this for a half hour. I told her that all of us that come thru the gate have to show I.D. According to her, he had let a couple cars in without I.D. The resident lane was closed so of course he would be letting in residents that he knew without requiring I.D. You could not reason with this lady. I am trying to set up for this party and had to waste an hour of my time being on the phone with her and Shipt Customer Service. She wanted me to drive to the gate and get the balloons! Really? Shipt was no help either. They should have insisted she give her I.D. and get the balloons delivered or be fired!! Still trying to shorten this. There are other details I am leaving out. I never got the balloons. Calls to Party City and Shipt the next day were just as disappointing. No one seemed to care at all. Only 1 of the 4 people I talked to even said they were sorry. I did get my money back but I wasn't worried about that anyway since I could always dispute it with my credit card company. I do not know who to blame more, Party City or Shipt. They both should be ashamed. Shipt said they take customer service very seriously but you could've fooled me and Party City doesn't even know what customer service is. It has been over two weeks since this happened and I am still fuming.Also, I wanted to leave the same review for Shipt but a search for them on Yelp doesn't bring them up.
