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February 2024 by Tony I
Pep Boys did a great job on my wheel alignment today within one hour. Thanks the car drives real smooth.
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February 2024 by Warner Squire
With regrets..., Google Fam, I'm about to write my first poor review (NOT my writing, y'all... I'm about to assign a poor grade): DON'T go to this Pep Boys unless you absolutely have NO (and I, mean, NO f---... just... just no) other option (let's stay classy).TRUST ME: Take it to Buddy's Car Care, 1015 Loxahatchee Dr # 10, West Palm Beach, FL 33409----you WILL thank me!Back to the story...While I was glad to find that they were open on Sundays (was in a FIX this past Saturday night...), they seem to not have been affected by the pandemic and are OKAY with making customers feel like their patronage isn't valued (?!).I dropped my truck off Saturday night and returned Sunday morning; a brother in there assured me he'd let me know-----that he couldn't make any promises (fair enough)----but he thought he might get it-in that day, and at the latest the following day......no call either-way by EOD, so I called----he said it didn't get-in, but he'd update me tomorrow (ohh-kay...)Following morning, I arrive----brotha isn't there, but Rick (who saw me the day before) is there; Rick greets me, asks how he can help; I pick up the story from the last call and he smirks as he says "there's no update in the system... he didn't put anything in there...""Okay... will you be able to get it-in today?" "I don't know... when did you bring the car?" (REALLY?!..) "I dropped it off the night before yesterday." "Well, we had other cars here before yours, so we have to take care of them first." "Do you have an idea when you'll know if you will get to it today?" "No." "Listen, I'm not trying to be a jerk; you're the professional; I'm just trying to figure out if I need to pursue another option." He walks to the back, saying "I mean, yours IS next in-line, I just don't know when that will be..." "THAT'S the kind of info I was lookin' for" I yelled back (not disrespectfully... just so he could hear me through the door... more of communication than anger yell). He returned and I said, "I know the other cars are first----does that mean it has to wait to have it plugged-up for a diagnostic?" "Yes... it's not that easy, otherwise anyone could just..."I asked if I would lose my place in line if I borrowed the keys and he replied no.My brother brought his equipment and tested the voltage----confirmed it was the alternator. When I returned to give the keys back, I asked Rick if they would install an alternator if we picked it up, and he shook his head no (deadpan).I walked out with my keys.Within an hour, I had my truck towed to Buddy's Car Care (have I mentioned Buddy's?!); within 2.5 hours I had a diagnostic and pricing; by 3:30 I received a call that my truck was ready, and by 4:35 I had my keys, a nice friendly chat and AN APOLOGY for not finishing it SOONER (REALLY?!)----AND the humility to say a tip wasn't necessary (*but YOU friggin' better TIP my GUY Google Fam!)My truck's running well; if you want to continue to support local businesses, building and maintaining personal relationships, look NO further than Buddy's......but if you get burned by Pep Boys at 800 N Military Trail, it's on YOU, Bruv----'cause, I, TOLD ya!(*Pep Boys, Rick's not a good look, prayer beads and all)
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January 2024 by Sharon Young
Especially ladies this place is crooked. In 2021 I purchased new tires with rotation and balancing packages. On Wednesday this service was performed, however, the customer service man, who appeared to be professional, tried to sell me $1100.00 cv boot repair that is not necessary. I keep excellent auto repair records and know the condition my car is in. All this after going to 2 other Pepboys who also have forked tongues and lack customer service support. This is the last time I purchase Anything from Pepboys Especially in South Florida.Even the one star rate is too much too give for a deceitful business.
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January 2024 by grace fulco
Dropped my vehicle off on saturday. The car was there for 3 days. I was never notified that my car was ready for pick up. I got to the location and saw my car was sitting in a bay with my windows open as someone worked on a vehicle next to it. The outside of my car is completely covered in dust as well as the inside of the car being covered in dust. My vehicle is filthy. Would not recommend this location as they do not care about your vehicle.
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January 2024 by Andee Pearl
Under no circumstances, should you bring your car to any Pep Boys two bad experiences two locations in less than two weeks. This location broke my horn. Picked my car up and drove it off and within the hour I almost got hit and realized my horn didn’t work. This is not a Coincidence. Spoke to Jessica the manager and she not only told me that I had to make an appointment but that I would have to pay for it to be fixed. I work A 9 to 5 job So I either have to wait until the weekend driving a week without a horn or drop my car off as they don’t make appointments after certain time in the evening. The lack of customer care in any Pep Boys is horrible, but especially this one is a disgrace.
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January 2024 by la estrella investements
Poor customer service both in the store and on the phone. Poor quality products (tires). I don't recommend them
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January 2024 by Diallo K.
I had an oil change and tire rotation done. It was scheduled at 11:00 and was done at 1:20.. ok fine. Then I look at my tires and they're not rotated. The guy Rick tells me I didn't tell him i wanted a tire rotation but I told him three times if not four. Then he tells me it will be about 4 hours til I can do it cuz another car is already rolled in. I get a raincheck for Saturday at 11. Saturday at 11 I get there and am told I have at least a 3hour wait. I don't have that time to sit there so I rescheduled for 8 am the next morning cuz I was told that if I get there when they open they will work on my car first 8 am I'm there the first appointment and I'm still told I have to wait an hour at least. A tire rotation takes 20 minutes. These people apparently don't perform the free services that come with an oil change because they want to get you in and out fast. Then when you come for the service they offered they give you the run around. I'll take my business elsewhere.
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January 2024 by JayDaDon INC.
Called to get some information about a transmission fluid change for my honda civic, which is also on there website as a listed service for $129, to only be told that we dont touch people transmissions call a transmission shop instead, as I proceeded to let the man on the phone know its a listed service on your website i was rudely cutoff mid sentence and then told to have a good day and hung up in my face
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January 2024 by Steve Wilison
Great fast service
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January 2024 by Chuck Phillips
Made an 8am appointment and they took me directly in. I left the vehicle and they texted me at a little after 9 that the tire puncture repair was complete. Picked up the vehicle and back home before 10. Appreciate their prompt and informative process for making and following through on appointments.
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January 2024 by Omar Mcfarlane
Gets the job done right.
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January 2024 by Rachel Johnson
Wanting my brakes serviced. I make an appointment online. While sitting, stuck in traffic, I call to let them know I would be about 10 minutes late. I arrive 7 minutes after my time. Check in and take a seat. After an hour I ask for an update. They have yet to touch my vehicle. After another hour (truly) they still have yet to do anything. I am beyond upset as no one seemed to care. NO CUSTOMER SERVICE!! NO COMMON COURTESY!!!!Update: I emailed the owner per his request. Nothing in return. Another blow to their customer service. The only thing I was hoping for was an apology for wasting my time.
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December 2023 by yamilet romero
Jessica is the best! She took good care of me she was pleasant, communicative and helpful. Unfortunately my experience in the beginning was not good I dealt with someone rude and unprofessional.
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November 2023 by Ron W.
I went to Pep Boys looking for car parts, to my surprise they don't sell just parts. You can only get your car serviced. The staff was very professional and helpful.
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November 2023 by Juan C Gil
GREAT SERVICE AND GREAT PRICES.The waiting area is clean and spacious.The folks at the desk are not pushy salespeople, at no point did i feel that i was being sold services i did not need. I appreciate that.
