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November 2023 by Gisele Dormeus
Helpful customer service Reps!
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February 2023 by Refilwe Fifi Mohubu
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January 2023 by Arlena Ryan
We went on vacation leaving our 2 Boston terriers here for 4 days and after picking them up both were violently ill both puking with diarrhea and also pooping blood. It was so bad we had to take both to emergency vet so they could receive fluids for 12 hours. We may still lose our dog as she is so badly dehydrated. I’m not sure what happened but this is horrifying and not ok. These dogs are our babies ?
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January 2023 by Kayla Mavrakis
The manager Desiree at Pet Paradise definitely deserves a raise or promotion. I had left my cat in their care for an extended period of time over the holidays. She is very feisty and doesn’t typically do well without me. With that being said my cat refused to eat or use the litter box for a period of time. Desiree reached out to me and informed me of the situation. We thought we were going to have to take her to the ER and I was about to end my trip early. Upon reaching out Desiree came up with a genius idea to get the cat to eat. She put tuna in her food and had to place it in front of her. From then on Desiree continued texting me video updates of my cat eating off her personal cell phone during hours that the business was closed, as I was on a different time zone. I have worked with clients for years customer service sadly has died over the years. That is not the case with Desiree. Desiree went above and beyond to help ease both my cats stress and mine. I really appreciate the texts off the clock :) I’m throughly convinced that if anyone else had been a manager I would of had to end the trip early. I really appreciate her care and concern, and extra steps of customer service for my furry baby. Pet Paradise you have an outstanding employee! Thank you again Desiree.
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December 2022 by Juan Felipe Cardona
Staff is very caring with the pets!
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April 2022 by Rodolfo Valdes
Great place for your dog. Our Great Dane puppy Bruno loved it
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April 2022 by Bridget Elezovic
STAY AWAY!!!!! — Our boarding experience was a dog owner's worst nightmare. Our dogs were completely neglected during their stay at pet paradise. We dropped them off on Sunday morning and they only got a few hours of playtime (confirmed by them) between Sunday and Thursday. I called multiple times for updates but not once did they call me, not to mention I never got through and had to leave voicemails each time. I called on Tuesday to ask when they went outside as I checked the cameras and never saw them outdoors. They magically appeared outside while I was on the phone and they said, “they happen to be outside right now and by the way, we noticed a small hot spot. We’ll monitor but nothing to worry about for now.” I called them again Wednesday in the afternoon to discuss their playtime because AGAIN we hadn’t seen them outside all day. I didn't ask about the hot spot because they made it seem like it was no big deal. I left a message and when they called back they said her hot spot was so bad she needed to be taken to the emergency vet ASAP. As we were out of town they had to take her to the vet for us where they claimed this was likely a mosquito bite or allergy. Clearly was told by pet paradise to try and claim this was not their fault. We were also told the area would be shaved, which was clearly not the case (photo proof). We picked her up the following morning and took her straight to our own vet who confidently confirmed this was not a mosquito bite or allergy and was baffled that anyone would assume this. Additionally, we had to pay extra to have the area shaved since it was not done the night before. We were sent home with anti-anxiety and pain killers because of how much distress she was in and how much pain she was clearly in. This was in result of the complete negligence of Pet Paradise and them leaving our dogs in the rooms for HOURS. Claiming that the wound progressed quickly. In addition to this, they both chugged THREE bowls of water when we got home. We are in complete disbelief by our experience and would NEVER recommend Pet Paradise to anyone.
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December 2021 by Randy M
Our pooch had an amazing time! They messed up our reservation and forgot to book the date but they made up for it with extra TLC and a discount at check out. More important our baby loved his time there!
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November 2021 by Randy Maale
Our pooch had an amazing time! They messed up our reservation and forgot to book the date but they made up for it with extra TLC and a discount at check out. More important our baby loved his time there!
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September 2021 by Markie Woolbright
Our little pup absolutely loves it here!!! Such a relief to have this place to rely on since all of our family is out of town! We love Pet Paradise!!!
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July 2021 by Oscar- Adrienne Wheelihan-Garcia
Great place with wonderful people!! My doggie had a blast while we were away! We will be back!
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May 2021 by Kelly Swint
Pet Paradise takes care of my sweet but oh so anxiety driven and nervous girl Snowflake and I couldn’t be happier with their service! We will keep coming back!
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July 2020 by Janine M Marley
Pet Paradise takes such amazing care of my dog. Zeus loves going there and they helped raise him as he’s been there since he’s 12 weeks old. I appreciate that I can relax on vacation knowing he’s safe and having a blast. He loves the pool and playing with the other dogs. Thank you to all the staff! See you soon
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March 2020 by Rio G.
Amazing how my puppies get sooo excited at the mention of Per Paradise. They enjoy the car ride there and once they dash past the front doors they know exactly where to go. The staff know them by name so they are made to feel right at home! Highly recommend Pet Paradise!
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December 2019 by Niki Smith
Emmitt looked like he had so much fun in the small dog play group when we were watching the webcams! Pet Paradise was so helpful and answered all of my million questions before boarding our dog. They even sent a picture to show us how much fun he was having. Would totally recommend to anyone & we will for sure be back next time we need to board our pup!