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December 2023 by Robert Wisconsin
Incompetent ownership. Staff is rude and abrasive. Overall decent equipment in the gym, but its very dirty and not well kept.
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December 2023 by Miguel
I quit going there because to many people at one station texting for an hour people that work there don't say anything about that i end up loosing my drive to work out
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November 2023 by James Finley
Nice clean gym, friendly staff and atmosphere . I'm usually there when it's not too busy so plenty of cardio options available. However even though it's not too busy the 4 Smith stations or whatever you call them have always been too busy to get onto the 3 times I have been there. The paper towel stations are sparce and too far apart and a lot of people don't bother using them.
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November 2023 by Chelsea Palm
The worst experience I ever had and I literally go to planet fitness every day. I had a previous membership with this company I paid for on my own and now I have a membership through my job. They were unable to help me set this up did not try to resolve the issue at all but wanted me to pay an additional month even though I have paid one already. It's just ridiculous and terrible customer service. Why would I Pay for two memberships when I already pay for one? It just doesn't make any sense. The manager Alan Pena was very NOT HELPFUL AT ALL. I will never return to this location again.
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November 2023 by Vidéos
I am a black card customer. I went there with my auntie to workout, Alan didn’t let us in without filling a form and taking pictures of my auntie. I ended up going home without even working out. A better customer service would be helpful.
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November 2023 by Ryan Ketchum
The best time to go seems to be first thing in the morning. I wish it were 24hrs so my clients can get into the gym before taking in their daily responsibilities. Opening so late puts a damper on the day and slows us down a bit. Other than that, it's a great gym, and the hydro massage chairs are great for my disabled vets. It's a shame your corporation does not provide special opportunities for disabled veterans or first responders. Our team would love to workout something.
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November 2023 by Pedro Rodriguez
Clean, Friendly staff and equipment well taken care of.
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October 2023 by Larry Fleck
The place is huge and clean with polite staff.
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October 2023 by Johnny Herron
I have been a loyal member for over 8 years and had the worst experience with a clerk a this location.. terrible customer service and not only that trate to cancel my membership and she did with no reason… you guys do not need employees like this
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September 2023 by Starlia Dormeus
It was clean and organized no broken machines and they had two of each work out machine. Thank God they had space for everyone to work out even when it was busy busy.
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September 2023 by Tawana King
Went in today to complete the 30 minute express and people were just in there doing the machines. I worked out around them as best as I could, however when I needed the last machine, I politely asked the guy could i just get in my last minute of my workout. Of course he wouldn't. Went to talk to the manager about it, he made it seem like he'd do something about it, but I watched him from the express room and he never left or sent anyone to deal with. So if you want to complete the express workout, don't bother.
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September 2023 by Jason Poulin
Clean. Friendly staff. Well maintained. Quiet. Plenty of equipment. Missing several key machines that I use at the other Planet Fitness on Lake Worth and Jog but overall it’s a great location.
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September 2023 by Tomas Bulicek
This place is the most crowded gym I know. If you want to do some weight lifting just save your time and go somewhere else or you will wait the line for every machine
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September 2023 by Kickin It Wit Crissy C.
They worst gym every and the customer service was terrible the older guy was rude. I will never be attending this gym ever again I have been so most of my locations never had a problem but this location seems like they didn't wanna do their job this location is the gym on Forest Hill in West Palm Beach terrible.
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August 2023 by Michael Serra
The weights are all over the gym. The people in the front desk don’t even acknowledge you when you walk in. I saw several people enter without even scanning to enter the gym. Due to the front desk, not even paying attention. The place is a mess. I’ve gone to several planet fitness gyms and never been this discouraged to enter in a gym in my life. Whoever the gym owner is they should take Planet fitness name away because I’ve never seen a planet fitness gym ran the way this one is ran