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March 2024 by Carla McIntire
I'm really happy to work with this location. The customer service is really nice and helpful always trying to find the best service for me. Thank you!
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March 2024 by Peter Rosenburg
Great experience! I went to this location yesterday looking for a storage unit and the guy at the front desk, Myke, was very helpful, polite & patient with me! I will give this place all of my business!
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February 2024 by David Recchie
Janae was extremely helpful and friendly. She went above and beyond with service. She really helped ease all the stress of moving. I am very grateful
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February 2024 by Yvette Knight
Janae was very pleasant, courteous, kind, and helpful in assisting me with my storage rental. She is a true professional who is extremely knowledgeable about the company services offered. She answered all my questions and addressed all my concerns. Janae is truly an asset to the company. If you are looking for excellent customer services, kindly use Public Storage.
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February 2024 by Jim McCourt
Jeannie was a big help setting up the app
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February 2024 by Kicking The Can Down The Road
After discovering a leak from above had damaged the contents of our storage unit we asked for assistance to secure a space in the same building pending a visit from the insurance adjuster. Neither the local property manager nor the national WeCare team would reserve a unit down the hall from us that “was available.” They damaged our property yet made no accommodation to minimize our efforts to un pack, move and repack our stuff. Oh they did give us a $50 credit toward future storage fees for the inconvenience. That hardly covers my time nor will it cover the extra costs to clean and I might need to rent two units to afford me time to work with adjuster, remove and clean (MOLD) from our belongings and then repack into a new unit. Where is the CARE team, seems I am the only one bending over backwards in this scenario.Oh and it doesn’t sound like regional manager has any intentions on contacting me. Janae was not interested in just a little bit of extra accommodation securing that empty unit around the corner for a problem THEY CAUSED and that would have gone a long way. Public Storage took the low road at every opportunity with dealing with this crisis.UPDATE: The manager finally called me (AFTER WE REPORTED TO BBB) to tell me she didn’t have any units on property but could find us a unit somewhere else. We declined. Her next concern was if we called the insurance company. Not once during the conversation did she show any empathy or apologize for what happened to us. Her only concern was to get us off the phone so she could get on with her day. The BBB claim was closed with no action because they said I needed to go through my insurance. So on a final note, they “flooded” our unit and failed to properly notify us so I am steering clear on PS forever and telling everyone I know. Go somewhere else for your storage needs. PS acted like a slumlord in my situation.We are happily at a new property but PS still cost us a lot of time and money we will never recoup. Add that into your estimate when figuring your budget. Old saying to good to be true rings clear.
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January 2024 by Laquita Holland
My experience was great and good customer service from Janae
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December 2023 by Jeff C
Been waiting for over a week for the lock on my unit to be repaired. I reported it over a week ago. Was told today that a work order was placed with no estimated date of repair available. This is distressing since the security of my stored items is in jeopardy.Update: I just made my third visit to this PS location and complained for the third time about the same thing. The young lady at the desk could/would only provide me with a customer service number. So, with us paying the monthly rate on time every month, in exchange we are allowed to store our possessions in a unit that has a broken lock latch. I would avoid this location like the plague, if you consider your possessions to be of value to you. This location is not customer service friendly, nor is it secure.
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December 2023 by ThinkForYourself
Look elsewhere. They keep the indoor Air Conditioned sections as hot as they can possibly get away with even though they charge more and there is never any carts for the customers to use. Doesn't seem like anyone cares very much about running the place correctly.
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November 2023 by Teleethia Smith
Very professional and very helpful I had a really enjoyable experience
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November 2023 by Vincent Lanuto
Pleasent
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November 2023 by Black Rose
Janae is pretty cool she took care of me :) ??
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November 2023 by Tammy Smith
Janae was so adorable and help full, she make sure everything was taking care of, will definitely recommend her to any customers that trying to rent at public storage.
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November 2023 by Erika Goncalves
If you need help with getting the ideal unit for you, Janae is your person! Very knowledgeable, helpful and charismatic.
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October 2023 by Leonardo Borelli
Neat and clean units. The staff was amazing, super helpful and nice! Special thanks to Janae and Bria for taking such good care of me.
