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January 2024 by Rick B.
Was pretty empty when I went waited less them 5 mins. I usually go to my reg doctor for blood work but I moved out of area so this was my closest Quest lab. I do blood work 3-4 times per year and have never gotten black and bruised on injection site like this.....see picture below...it's been a whole week already and still looks the same. I for sure will never go back to this location.
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January 2024 by Chrissolotv 561
Terrible, terrible customer service!!! I was with my alderly mom for blood work and one of the nurses(who refused to give her name) was very rude when coming out when her name was called, she open the door and was impatient because my mom took longer then usual to get up due to her bad knee and walk away rudely while saying “I’m not holdin this door open all day, let me know where you ready” I attempted to address her for her attitude and comment which she then became argumentative and two of her staff had to hold her back from being physically while being verbally aggressive to me while making threats. Will never return here again! This place is not pleasant or have a care for the people at all
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January 2024 by Your Palm Beach County
Giving 2 stars because of the phlebotomist who was kind enough to answer my questions. On the other hand - the phlebotomist who pulled my Mother's blood today - Night Mare on Elm Street. Didn't want me in the room - she knows why. Was there to see her tighten the rubber band around my Mother's sweater and arm. Wow! Mom is now in agonizing pain saying 'you're pinching me'. I'm alerting her to what's going on and she's telling me "I can't work with you here". What if I WASN'T THERE!! Hot mess of a moment. Phlebotomist couldn't draw blood for nothing - she pulls out the needle prematurely - now there's blood smear all over my Mother's arm. The new phlebotomist cleans up her mess and starts pulling blood in less than a minute. I'm sure I'm not the only one this has happened to. It's not her fault. The company knows who they hired.
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November 2023 by Yenca
Ghetto service. The place is nice and big, but the women there are plain rude with an attitude. My elderly parents went there a couple of times, and my mother told me how they get ignored or talked to as if they were children. That's just wrong!
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November 2023 by Asia Mac
Phlebotimist that I had was very rude and dismissive. An elderly client asked for help, she didn't respond but instead pointed to the kiosk. I greeted her but she did not respond but pointed to a roomShe told me I had an outstanding balance and said "give me your card". I told her that I did not have an outstanding balance, she said this is for today! I needed this test done today, so I counted to ten.She put the bandage haphazardly on my arm and walked away.This has never happened to me since using Quest. I will not use this site again.
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November 2023 by Joel Henson
Every interaction with Quest that I have had has always been unsavory. Their offices and systems seem disorganized and mismanaged, as well as lack adequate seating and proper signage for direction. Their online services are outdated and lack proper clarity. (I.E. paying your bills online is rather vexing).No anger with their brand, just an all around an unsatisfactory experience. I know these nurses and lab techs are doing their best and are likely not equipped from Quest with what they need to succeed.If you can avoid Quest, I recommend it.
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October 2023 by Robledo A.
Come here and you will be treated like s***. Actually, go to any Quest in Florida and you will be treated poorly. It's impressive how rude and unpolite Quest employees are. Quest is doing a disservice to America by allowing their employee behave like that. Simply absurd.
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September 2023 by Stephen Comeau
Absolute Pros!! Those ladies don't play. I was in and out and they handled everything for me. Amazing!!
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August 2023 by Jason Southard
I have been to many Quest facilities, and typically the staff are not the most helpful. Today I was helped by Shernette. What a difference it makes to be greeted by a friendly person. She is a ray of sunshine at this facility. Quest should value team members like Shernette, because as an employer, I know how hard they are to find. Thank you!
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July 2023 by Emily D
Had a great experience. The nurses were very kind and funny. They made me smile while I was nervous to get my blood drawn. Thank you!
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June 2023 by Danielle B
Shernet (I hope I'm spelling that correctly) was hands-down the best phlebotomist I've ever seen. She was joyful and friendly, and extremely efficient. She found a vein in no time in my left arm, which other people always tell me is hard to find. Honestly - I'm not one to leave a review, but I will absolutely come back to this location specifically for her. Thank you!
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June 2023 by Alexandra Smiley
The woman who took care of me was great but the lady with the twists was yelling through the door about people showing up (everyone who had showed had appointments) then starting yelling at me directly when I asked what the problem was. Super unprofessional. Didn’t think I’d have such an encounter in an establishment like that.
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June 2023 by Emily Cyphers Delgado
Had a great experience. The nurses were very kind and funny. They made me smile while I was nervous to get my blood drawn. Thank you!
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March 2023 by Leoni Swindon
I LOVE this location. Every single person who works there are just amazing. I would rather wait for an appointment time to open here vs going to another quest location because I know how I will be treated here! Always with kindness and care. They did amazing with my 2 year old’s blood work too!!
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March 2023 by Briana Dellamura
They have you check in and specify what service you are there to receive. I came for an employee drug screen (fist thing in the morning, as a walk in) waited 30 minutes just for them to call me back there to tell me they don’t do employees drug screens. They sent me to another location across the street where they assured me there would be no wait, but none the less, there very much is. Quest is constantly riddled with dysfunction, and you can never get through in the phone if you try to call ahead without going through a phone tree that disconnects you no matter what option you select.
