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January 2024 by shelaina bloukos
Extremely rude and unprofessional staff. The first time I called to see if my prescription was ready, the attendant told me they had a lot to do and didn’t know when it would be ready. Taken a little aback, but understanding the stress of the holiday season, I said thank you and hung up. With my medical procedure I needed the product for on the following Monday morning, I called the Friday before to check in and was told very rudely the product was ready and abruptly hung up on. When I went to pick it up, the attendant asked if I was picking up a compound. Unsure what that was as this is my first time using this product, I replied I was unsure and that all I knew was it was a numbing ointment according to my doctor. The 2 young attendants behind the counter laughed in my face and said, “Um yeah that’s a compound.” Again, this was my first time using this product, so I am uneducated in the department of pharmaceuticals and this medication. I don’t mind being educated on such topics and, in fact, encourage it. However, I do mind being treated poorly and mocked. As well, the entire time I was checking out, the girls were talking loudly to each other about how much time they had before their shift was over and they got to go home. Before I was helped, the woman in front of me was being helped and asked a simple question of if the attendants knew when her prescription would be ready and how much it would be. The same attendant replied, “Yeah I don’t know but just keep your phone on you because we call people and they don’t answer, so that’s annoying.” The woman replied and said she always has her phone on her and will definitely answer and the attendant again said, “Good because people don’t answer. It’s so annoying.” Hoping my doctor can switch pharmacies and I will be requesting a different one moving forward. Only gave 1 star because google won’t allow 0.
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September 2023 by Ashley Corso
The best pharmacy around!!! I use Schaefer Drugs for EVERYTHING! The staff is so informative and helpful in answering any questions I have about my prescriptions. Their customer service makes going to the pharmacy a joy, which is something I have never felt.
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September 2023 by Nicole Rintrona
Love this place. My business has been using the team here for years and they go above and beyond for any patient! They value people over making money which is incredibly hard to find. I will never use another pharmacy for business or personally.
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September 2023 by Doug Weinbrenner
Dealing with our daughter's stubborn skin issues felt like an uphill battle. Schaefer Drugs didn’t just hand us off-the-shelf solutions, they crafted specialized creams tailored for her specific needs. Big cheers to a team that truly makes a difference!
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September 2023 by greta vonhegehaus
Horrible experience. I just moved from New York in a very luxury community in Wellington, and went to this family-owned pharmacy seeking the same experience i had for 20 years with the superb New York family owned pharmacy we were lucky enough to be the patrons of. At Shaffer, a cold, hostile young lady said i needed to write down my med list before they will accept me as a client and then upon seing the list she checked with her pharmacists and said oh, there is a national shortage of these drugs and we have no supply, they’re backordered. We can’t take you on. I was stunned. My meds being pretty basic, blood pressure meds, thyroid meds, GERD meds. I never once heard these words at any pharmacy.I then went to the local Walgreens and they had no problem immediately transferring my scripts from Ny and filling them out, most politely and professionally, even welcoming us to our new home. I must add i am a white, blonde,65-yr old lady with very nice manners, a happy mood and a Goyard bag.Also, at Schaffer drugs the shelves were all half empty. Are they broke? Are they liquidating? Or are they just truly horrible people?DO NOT EVEN TRY.
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September 2023 by Sean Park
Could not have asked for a better experience than the one I had with Schaefer Drugs. During a Covid scare, the Schaefer team were there for me with after hours phone consults, recommendations, and medications for me to help fight off my moderate symptoms.I highly recommend them 100%!!!
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September 2023 by David Spector
Fantastic pharmacy. Incredible customer service and knowledgeable pharmacy staff who are always happy to answer questions.
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September 2023 by Christopher Pappas
Staff treats you like family. Nothing but great things to say about this well run, family owned business.
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September 2023 by Jake Pugh
The best drugstore in the western communities- bar none! We love it!
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July 2023 by Robert Walsh
Was told it would be done in an hour. Drove there then told its not ready that it needs clarification. So I waited 5 days then was told it was sent to the Dr office on Monday and that it should be there that day. Now it’s Wednesday night. Still no sign of the prescription. Don’t know how you operate a business like that.
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July 2023 by Alyssa Pate
Would give more stars if I could. The store itself has everything you could need and more and is very clean and organized, but the staff on the other hand is truly amazing. Everyone that works there always gives such a great experience especially the older lady who is usually up front. Wouldn’t want to shop anywhere else!
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January 2023 by Laura L.
The best drug store ever. The people who work there are the best . walgreens and cvs are both bad. I love this drug store.
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September 2022 by WILLIAM MARROCCO
This is Joe with Vitality Sciences. I have had the pleasure of working with Schaffer Drugs the last couple of months. I have been in the HRT space for over 15 years now which has given me the opportunity to work with quite a few compounding pharmacies. Schaffer Drugs by far has been the best. They have a wonderful staff from top to bottom delivering high quality products with top notch service. Had the chance today to stop by the pharmacy in person . Super clean and all the employees were a pleasure to work with !! Thank you guys so much for everything.-Vitality Sciences
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January 2022 by Barbara Murphy
My husband had his wallet stolen and his Covid vaccine card was in his stolen wallet. He had a picture of his Covid vaccination card and the lady was extremely rude to him and refused to give him a shot even though a quick call to CVS would verify his card. Again, he has a picture of his vaccination card as well. The lady was horribly rude, gave him no other options on what to do, after we drove 45 minutes to their pharmacy after making an appointment. She is a younger (mid-20s), shoulder length blonde hair in a pony tail and lacking any empathy or customer service skills. We will never return to such a heartless place. Covid is killing people, he had proof of prior shots, and a quick call to CVS (who are fully booked for weeks near us) would verify everything but she refused to call or help at all. Shame on her. And, shame on the pharmacy for allowing this to occur. I’ve never seen such disregard for human life ever.
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January 2022 by Yael
I absolutely love this pharmacy!!! They are so nice and helpful and remember my name when I go in. Kelly is the sweetest and goes above and beyond to help me. Kristi and Jessica are awesome as well and are really knowledgeable pharmacists and are always there to answer my questions and help in any way they can. It is so nice to go to a family pharmacy that is so personal and not a big name one where they don't know you or remember you. Iris is also very sweet and helpful. I would totally recommend this pharmacy to anyone.
