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October 2023 by H H.
Caught dealership scamming 3 times sent truck to get leather package and showed up with 1 seat done and the others still cloth tried scamming money. Very shady dealership manager won't call back ever they are scammers
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September 2023 by Billy McEvoy
I ordered and waited 6 months for a new Yukon Denali. I specifically ordered it with a second row bench seat as I have 3 babies under 2 years old and would like them all in the same row. When the vehicle finally arrived, it did not have the bench seat I ordered. The sales team offered no real resolution other than some money off, but the bench seat was more important than the money off. Then after that, they put in my GM Supplier discount wrong and came back to me to add $2,000 back to the price. The sales manager said that I had said I had employee pricing instead which is where the error came from but I did not. I still had my original order form from 6 months ago that showed I would be using supplier pricing, and I had bought the full print out of my authorization form for supplier pricing to show and give to my salesman. I read the authorization number right off the form. But they still had the audacity to come to me again and act like it was my fault. The sales manager acted like he was doing me a favor meeting me in the middle at $1,000 when they had yet again dropped the ball. Very disappointing experience overall, I would not recommend this dealer.
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September 2023 by Revital Anava
We had an absolutely incredible experience at this location.Nick was our sales rep and he was very communicative, helpful and professional.Huge shoutout to Craig for making the financing process a breeze!I highly recommend this location for any of your car needs.
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September 2023 by Mortimer Curran
The service technician Felix S recommended 3 maintenance procedures for cats with 60,000 and 100,000 miles when my car has only 38,000 miles in an effort to of the bill. Total fraud. Upon reviewing my service re it looks like I fell for one of these unnecessary procedures last year as well when the car had only 25,000 miles. Spoke with service manager - he didn’t seem overly shocked.
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August 2023 by Melissa J.
This is the worst service department EVER! My first experience for an oil change I waited 2 hours and then I asked what was taking so long and they said they ran out of oil for my truck and it could be about another two hours for delivery-- I ubered to Autozone picked up the oil for them and it was all done within 30 min (that would have been 4 hours for an oil change and zero communication on the process). Then my second time going for an oil change, filters tires and rotation(when I booked appt I made sure they had the oil)--yet again I had to wait a little over 6 hours for "no reason"! (This is a two hour job anywhere else) NEVER AGAIN will I buy a vehicle in the future from a place that does not offer service loaner cars because in my many many years of owning a car/truck this has been the worst service EVER and an unjustifiably long wait time.
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August 2023 by Jessica Kirkman
These guys go above and beyond for you. We had an easy and stress free experience working with Trey and the finance manager JP! Highly recommend. Only getting our cars and trucks from here.
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August 2023 by Courtney Nealon
We worked with Gary in the dealership and he was excellent. My husband and I knew which vehicle we wanted to look at based on the website. Gary was quick to take us on a test drive, point out the features on the vehicle, and discuss our trade-in value. We traded our older Enclave for a new one and Gary knew every detail of the old vs. new features. He also spent the time with me to set up my Buick app on my phone.In the finance area, the gentleman we worked with was also excellent and very personable. He went through all of our options and helped us decide which options we wanted for the financing.All in all, we had a wonderful experience. We have shopped for new cars before and felt extremely pressured by the salesman. This time, there was no pressure, just a great experience!
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August 2023 by Madison Wilson
My experience with Bryant was 5 stars. He was helpful, knowledgeable, and not overly pushy or aggressive. He went out of his way to make a deal and get me what I wanted.My experience at Schumacher a few days prior was not exceptional, due to an unnamed sales person.But for Bryant’s assistance, I would not have returned to Schumacher. That being said, I would recommend using Bryant to anyone in the future.
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August 2023 by Ricky Encalada
This place is amazing. This is my third car with this guy, I'm always looking for Trey because of his customer service skills! My wife, daughter and now myself are leasing with you. Just waiting for my son to step up and I will bring him here. You're the best Trey!
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July 2023 by Randy Webb
Had a great experience with Devin Nichols, Pierre and the rest of the team at Schumacher! They helped me get My GMC Denali Ultimate out the door in record time!! Devin even offered to be available on an ongoing basis supporting me as I learn all the technology and features of this incredible vehicle!Love the Schumacher guys!!
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July 2023 by Toby Dattolo
Leased and purchased two GMCs from Schumacher and had a great experience. Highly recommend the salesman Yousef! Will be back in the future
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July 2023 by Samantha Blakeney
Best experience getting my Buick Enclave. Trey is a total tick star and has a personable and fun energy without being “salesy” and aggressive. He was informative, fair and knowledgeable. Highly recommend!
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June 2023 by KC Duke
I spoke with Stephanie on the phone about a roadside assistance issue and she was very helpful in getting my vehicle the attention it needed. Nestor in service was very accommodating for my roadside assistance situation. He kept me alerted on the status of the vehicle. It turned out to be a non event but he treated me with courtesy and respect. Very professional throughout.
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June 2023 by Ed Ramos
Couldn't be happier. From first impression till the very end this dealership has been impressive. Frank is honest, professional, and willing to go above and beyond to exceed your expectations. Our sales rep Frank was phenomenal to work with. I was treated so well during the process. Frank was honest and upfront. They made my car buying experience easy and stress free ad they made me feel comfortable. These guys are professionals and are there to help, easy to work with and patient throughout the entire process. I will definitely be coming back and have been telling people about my great experience. Frank has provided a State of the Arts car buying experience. This employee is a great asset to your operation.This is a rare dealership who is not out to get us and lie to us and upsell us they were very honest with me about the sale and I ended up financing with them because they have me even a better rate than my credit union which had given me very low rate.The reason why I am very willing to write this review is because until I found schumacher GMC I had horrible experiences with other dealerships in south Florida that same week, I was so disgusted with these other dealerships specially dodge dealership that I even changed brand and purchased this GMC. Its a much better brand anyways. This is the only dealer I trust in South Florida.
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June 2023 by Joby Schraier
My wife and I stopped in at Schumacher GMC to look at a truck. We had only a few minutes at the time we stopped. We were quickly greeted by Zachary Coker. To our surprise it wasn’t the usual pressure to do all these steps before you can get any information. Zach was very genuine and courteous. He answered all our questions without any pressure. We ultimately left and didn’t purchase. Zach followed up within a couple hours just to see if we had any additional questions. His service was like none we had ever experienced and we buy a lot of vehicles. We ultimately went back the next day to buy our new truck. We will continue to do business with Schumacher and Zachary Coker. Thank you Zach for such professional and genuine care.
