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November 2023 by Craig F.
This was an excellent rental car experience. Quick and on time service at the price quotes. I would skip the $13.00 per day toll expense. I forgot a bag in my car on return and was quickly returned back to rental place and airport and bag was secured safely.
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November 2023 by Shari G.
.Beware & please check your rentals with this company throughly and take pictures and video everything on the vehicle. Sixt likes to rent vehicles that have existing damage/problem and then try to impose the damages on what ever customer they can. I rented a vehicle and after leaving the counter no one came out to walk thru the vehicle with me. I was told to write down any additional scratches or dents on the vehicle which I did and Thank God I always video document my rental vehicles. Days after I returned the vehicle not only was I over charged but they also contacted me stating that I had damaged the vehicle. Good thing I had video/photo evidence or I would have been stuck with the charges! Crooks ! Not worth renting from them!
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October 2023 by Justin W.
Returned a car. Received an invoice 8 days later for 8 more days of the rental. Charged to the card. The outsourcers could help much... said sorry and refunded 80% of it because he was able to work in an 80% discount on the 8 days they charged me that I didn't have the car.
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October 2023 by Miss Infinite
Great pricing with high quality vehicles. Excellent staff. Effortless process. Highly recommended.
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October 2023 by ANTHONY ENOS
This place is one hell of a joke. Go elsewhere, they may be cheep, but just beware they will usually take your deposit due to something out of your control....
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October 2023 by Alex Leeds
Terrific service.The morning after I got my rental car, one of my rental car tires was seriously flat. It's unclear how/when the tire issue happened - before or after I picked it up? But I called the Sixt PBI number and Antonio told me that it was not their standard policy, but they would drive a new car out to me and retrieve the old one. Daniel came within 30 minutes of my call with a replacement vehicle and took the original rental away. Both were friendly and helpful and made a potentially difficult situation easy.
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October 2023 by Sam Suliman
Worst customer service I ever had in my life and I’m 49 years old … I went to the Hertz had no problems renting a car with great customer services …. I’ll never recommend this bullchit company to anyone and fyi my cousin had the same bad experience the next day at the same both.
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September 2023 by Fedson Dieujuste
Best customer service I received in a very long time. Jamari, my Rental Agent, is the best. I will only book with SIXT now!
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September 2023 by jenel scott
Odaine was awesome! I always enjoy saving money here at Sixt!!! Plus it always smells good ? dont book with anyone else!!!
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July 2023 by Dalecia Gillarm
Customer service over the phone is not educated on the policy at all. Every person I spoke to over the phone told me different information, then when I got the branch to get my car, I had to jump through so many hoops to get the car because I was told incorrect information over the phone. RETRAIN YOUR CUSTOMER SERVICE!!
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July 2023 by Gina Kim
I came to pick up the car at 11 o'clock in the morning, and we waited for more than an hour and finally got the car, but a nail got stuck in the wheel, so we went out for lunch come back waited for another hour and got the a new car, and we had a total of 7 people and the car they gave us was too small.So we had to carry all the bags in our chest and dehydrate and I asked next day if they could change for me because the car was too uncomfortable, but I couldn't get any response.Guys don’t rent a car on SIXT !!I'll never do it again!!! ???
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July 2023 by Lauren E
I was given a vehicle that was infested with roaches. They started crawling out of the vents and across the dashboard while I was on the highway. I had to endure this for 4 hrs until I could reach the nearest Sixt for a vehicle exchange. The manager at Sixt west palm was unavailable when I returned the vehicle and I was assured he would contact me that day to rectify the situation. I never received a call and was charged the full rental amount despite this disgusting and dangerous situation my family was put in!!! ZERO stars
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July 2023 by Adam Kalai
My wife accidentally left her wallet at the counter. When we called, they said there’s no way to reach the location by phone and we have to register by email. They told us they would get it back to us within 24 to 48 hours. I haven’t heard from them after several attempts. (And in response to the owner Jay E, we have contacted customer service several times but they just keep sending us to the lost and found website which hasn't done anything.)
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June 2023 by Jose M.
Love it! Great service, location and staff. the cars are a plus also....
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June 2023 by Phillip Tweten
I am a Sixt Subscription holder and love the service. This morning I received great service at the West Palm Beach Location. The manager Nelson De La Rosa was personalable and answered all of my question. I will definitely contunie to use Sixt.
