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July 2023 by Magnolia Montilla
I recently purchased cute pair of sandals for $60 however, after wearing them in the house, I realized the straps turn inward toward my skin and the rhinestones irritated the area. I came to exchange them for a different pair and was informed that because they were worn, no exchange could be made. Antiquated exchange policies, companies like this one will continue to lose business. There’s too many better options out there.
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June 2023 by Valeria Farias-Portillo
Loved the service! Came into the store and a nice worker named Darilin attended me so politely and helped me decide in shoes.
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May 2023 by La Vero Donnelly
Jazmín was wonderful, her customer service was Fantastic. She helped me to find the right pair of sandals for my upcoming vacations.
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May 2023 by Star O'Malley
The store was super busy when we went in but a young man walked out of the back and could tell we needed help and he jumped right in to meet our needs. I believe his name was Alex. A+ service and selection
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February 2023 by Kemmy Lara
Worst store! Dont ever buy. Tried to return shoes I bought 1/23 I never worn it- I put it in the trunk of car since I bought the shoes, 1/29 I decided to return the shoes b/c I found out I have black shoes in my closet that still in the box. The manager that check me out when I bought the shoes refused to return it saying I had already worn them.
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January 2023 by Hanna Anderson
Came in here today just to browse, as I was in the area, and left with an awesome pair of heels. The store is very clean and organized, and the staff is amazing! Shoutout to James! He was very welcoming, kind, funny, personable, and professional. If I ever need to go to Steve Madden, I will be sure to come back to this location. Great experience.
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December 2022 by YESENIA H OSORIO
Young lady that assisted me was wonderful. I forgot her name, however she was in very cute pink jeans with cutouts in them.
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September 2022 by Kerline Francois
Customer service is very good. The person was friendly and helpful. Thanks ??
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April 2022 by Deborah McCoy
The noise/music in this store is beyond obnoxious.
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December 2021 by Alexis Robinson
My first time visiting from out of town. This place was very clean and the customer service was great! I definitely plan to visit on my next vacation!!!
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August 2021 by Frederick Edwards
Very nice selection of shoes and accessories.
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August 2021 by Diwanda Beauvais Rene
I'm very frustrated having to wait for Store Associates to open on time. Please hire reliable people, morning hours are crucial to people who work full time and want to quickly come in during less busy hours. The hours of the store says open it 10am... It's pass that why is it still close?
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July 2021 by Lakeska Kelsey
Love the shoes. The staff was so helpful. They helped me find my size even offered to see if the shoes I wanted was placed in a different area of the store. We found a pair!
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July 2021 by J R
When visiting the Palm Beach Outlets we always leave with a pair of shoes from Steve Madden.
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May 2021 by Ernesto Chinea
Horrible Customer service and rude. My wife was showing me two different styles she was deciding on purchasing and all is a sudden the young lady Yanks the shoes from my wife's hand and scolded us for moving the shoes. We were going to put them back and not just leave them there. I did not get her name, but she was working the cashier when we walked in. Not only did the store lost a sale. Steve Madden lost a customer. Unbelievable.
