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October 2025 by Amanda beauchamp
I had such a lovely experience at Swarovski thanks to Guilherme! He was incredibly kind and patient while helping me pick out the perfect gifts for my family. His friendly attitude and great taste made everything so easy and enjoyable — I’m really grateful for his amazing service! 💖
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July 2025 by Julia Gutman
Really great staff — the young lady helped me choose a gift, didn’t rush me, and really paid attention to what I wanted.
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May 2025 by Sebastian Perez
I had a very disappointing experience at this store. An older lady with short hair was extremely rude and dismissive. She acted as if I didn’t know anything about jewelry and even made comments suggesting I had bad taste—completely uncalled for. I was buying a gift for my wife and almost walked out because of her attitude. The other saleswoman was barely paying attention and didn’t seem interested in helping us either. This kind of customer service makes people think twice before spending their money. I hope management takes this seriously.
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April 2025 by Elena Krasnopolski-Harilaou
Interesting place. Not too much merchandise
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March 2025 by Daniela Herrera
Amazing store ! Luxurious crystals looking forward to visit again thank you!
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February 2025 by StonerMonkey282
Great and friendly huge thanks to Stacy and Danielle for helping me
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January 2025 by Sophia Yanes
This place was amazing anna was amazing made a new regular was made. great service bought a beautiful ring for my girlfriend with her help she is amazing i would’ve been clueless looking around thank you so much ❤️
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December 2024 by Taylor Cardinale
I’m very disappointed in my experience here at this very specific store. I went to go make a return and I could not find my receipt, but I did have my order number. The manager. Anna was very rude and distasteful refuse to look up my order number and told me just because I came in with the bag in a box does not mean I bought it. I felt like that was very unprofessional and rude considering that I was just trying to make a return so then she suggested to do an exchange after making multiple comments underneath her breath. She’s very nasty older woman, she followed me around the store like I was trying to steal and she made me feel like I was a thief. After this experience I called customer service. The woman from customer service went and sent me my receipt through my email and I came back the next day to make a return with another associate who was perfectly fine. She was extremely nice and gave me no issues.
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November 2024 by Nayelly Carvajal
I had a truly disappointing experience at the Swarovski store in Tanger Outlets, Palm Beach Lakes. Ana, the manager, was extremely rude and unprofessional, speaking to me in a way that felt dismissive and unwelcoming. For a brand as reputable as Swarovski, I expected far better. I will never go back, and I will certainly never recommend this location to anyone. Such poor customer service does not represent the high standards I associate with Swarovski.
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November 2024 by Brenda Montoya
I’m very disappointed with my experience at Swarovski Tanger Outlets in Palm Beach Lakes. This is the second time I’ve encountered a tall woman with short hair named “Ana,” who I believe is the manager. The first time, she was rude and made classist comments. I let it go, hoping it was a one-time issue.
This time, while another associate was kindly helping me, Ana interrupted, yelling that I couldn’t return anything and telling me to “calm down”—even though I hadn’t addressed her. She kept interrupting, insisting she was the manager and didn’t have to help if she didn’t want to.
Her behavior was unprofessional and embarrassing, especially in front of other customers. It felt like she has a personal vendetta and genuinely dislikes her job.
After deciding to leave a review, I saw similar complaints from other customers.
It’s shocking that someone so consistently rude, unprofessional, and disrespectful still works there. It seems like this is a pattern, not just a one-off experience.
I won’t be returning to this location. A manager with such a nasty attitude is unacceptable for a brand like Swarovski.
How can Swarovski allow someone like this to represent their brand?
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October 2024 by J g
I really liked the attention, the store was very elegant, the prices were super affordable, despite the fact that they are crystal garments, they are very very beautiful, thanks to my friend Ana for her advice and training in the information of the piece.
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October 2024 by Alejandra Gorbachenko
Loved this store so much and let me tell you whyyyyy!
So I’m on vacation, trying to get some small gifts for my family! This lady rings me up, short hair, tall. Anna I believe her name was. Hannah? (Sorry I was rushing and don’t remember your name)
Very tall regal woman. Extremely charismatic.
Well she rung me up she gave me a small gift for my purchase!!!! I have been buying from Swarovski for YEARS! And I didn’t know if you spend a certain amount they give you a small gift! That was a very pleasant surprise! Not to mention how lovely this woman was throughout my whole experience! She helped me pick gifts so I didn’t have to stress too much on what I needed to get!
It’s like she knew my family.
Anyway! Next time I’m at a Swarovski’ store I’m expecting the same type of treatment.
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October 2024 by Vivian Coelho
Ana Alegría was my salesperson and she was very knowledgeable and gave me such great customer service! I’ll be back, thank you!
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October 2024 by maricela pico
I went into the palm beach outlets Swaravoski for the time first.
I currently reside in Miami and I recently went into the dolphins store
the service was impeccable
I went in and they greeted me and I was very content when I first walked in the palm beach store I was greeted with nothing but smiles and assured by the other employees that I could try on anything I wanted to.
I was super happy with the service until
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a older lady took over with short hair she seemed very sorrowful the whole time she seemed very Perturbed or whenever I asked her for prices and even got more infuriated when I started trying on stuff and putting it back .
She stood next to me very closely and said ‘’do not ruin my store if you need anything I can grab it for you mam‘’
I didn’t speak up cause I didn’t want to infuriate her even more she seemed upset enough .
I needed the bracelet I bought wrapped as a gift for my daughter who is turning 25 and it’s a very special gift and she gave me a very nasty look .. never coming in here again I’m very upset at the service and would love to speak to someone .
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October 2024 by Grenis
I am increasing my review from 1 star to 5 stars because the store manager DeeDee was an absolute gem sorting this out. She went out of her way to get my contact info and I truly felt like this is being taken care of. Thank you tremendously to DeeDee for your help.
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I actually went here first on my birthday to get a piece to add to my stack and left due to the terrible customer service. I went to the gardens mall and the two ladies were so lovely and helpful and wrapped my items up beautifully. One of the bracelets I bought (all items had warranty), was too big. I am not familiar with this bracelet clasp as my others have the older Swarovski clasp. So I went in to the outlet location as that is the closest one to me and walked up to the older lady for a resize. There were a few other people in the store, I said hi could I please get this resized. She grabbed my hand and took the bracelet off and in a mocking way she LOUDLY says “this is dirty you clearly aren’t taking care of it” (I purchased this bracelet 10 days prior for my birthday)….like okay?? But then proceeds to not tell me how to “take care of it” instead she berates me and tells me it’s dirty and that it doesn’t resize that’s why it has two clasps/an extender. I DID NOT KNOW THAT, NOBODY TOLD ME THAT!! Anyways she yanks my hand around and twists my arm to put the bracelet back on after she takes the extender off and the bracelet coils and causes a twist in the bracelet after she’s already twisting my wrist all around to “put it back on.” I pointed it out to her and she goes no that’s permanent now you did that yourself. I proceeded to gently move the coil and it unwounded itself right in her miserable face. I called to speak to manager today and apparently she is a manager. What a joke. I asked to speak to another manager and she immediately was like why? Girl because YOU ARE THE PROBLEM. Take your money elsewhere, this location is run by cheaps who believe they are Swarovski the stone itself. ?
