-
February 2024 by Juan Carlos D.
Superrrr mala la atención, terrible no nos quiso atender por que faltaba 30 minutos para las 8 pm quería IPhone 15 pro la mujer dijo q no podía que viniera otro día
-
February 2024 by Jakyler Washington
Matthew was very helpful. He was also professional and respectful.
-
February 2024 by A spence
Matthew helped me and he was very professional, very helpful and very detailed with his work.
-
January 2024 by Suzanne B
My husband and I went in today and were dreading the experience. We had both been Verizon customers for 15+ years and were ready to shop around for a change from not great service and expensive bills. We were met by Benito and he made our experience switching carriers completely stress free. Benito's customer service was outstanding, he was knowledgeable, patient, and very friendly throughout the entire experience. We walked away extremely satisfied with two new phones, two new watches, as new T-Mobile customers. The store was also very clean. Thank you Benito!
-
January 2024 by Andrey Mezentsev
A normal salon, you are greeted at the entrance and straight to the point. Fast and accurate!
-
January 2024 by Tam Tam
I walked into T mobile after fighting with Apple for 2 days looking for assistance. Victor was able to assist me right away no questions
-
January 2024 by Kimberly Ali
Great place
-
January 2024 by Charlene Jackson
My rep didn't stop until he solved the issue with my phone.
-
January 2024 by Ramon Naranjo
Excellent service by Margarita
-
January 2024 by Javi Music
Very good service
-
November 2023 by Alpha S.
Rob was such an efficient salesman as I felt no sales pressure and assisted me and my wife rapidly!! Keep him happy or I will find him and employ him haha
-
November 2023 by Craig Trepanier
Sales girl was very difficult to understand. Seemed like she was trying to up sell us to another smart watch when all we really needed was a 20.00 charger.
-
November 2023 by Antonios Tripolitis
Everyone if you do gig work you need T mobile the Best service and quick Daniel help me with my New Phone and set it up He is great honest and tell you straightforward what you need If you do gig work you need to talk to him I already see a difference $$$$ I definitely will get Internet at $30 A month see ya soon Daniel I am very thankful that I maid the decision to join T mobile family
-
October 2023 by Don E
I recently had the pleasure of working with Carelann at the T-Mobile store on Okeechobee Blvd, and I can't express enough how impressed I was with her exceptional customer service. From the moment I walked in, it was evident that Carelann was not only knowledgeable but also incredibly patient and understanding.I had come in with my loving 78-year-old, somewhat grumpy father to port a number from another cell phone carrier. Needless to say, I was concerned about how smoothly the process would go given my father's reluctance to embrace change and leave his existing cell phone provider. However, Carelann's professionalism and friendly demeanor put our worries to rest almost instantly.What stood out the most during our interaction was Carelann's remarkable patience. She took the time to listen attentively as I explained our needs and the reason for our visit. Carelann's ability to grasp the situation quickly and accurately was truly impressive. She then proceeded to guide us through the porting process with the utmost grace and expertise.Carelann's attention to detail was impeccable. She ensured that all the necessary paperwork was completed correctly, making the transition seamless and hassle-free.Moreover, Carelann's ability to communicate complex technical information in a simple and understandable manner made the entire process so much easier for my father. She patiently answered all of our questions, alleviating any concerns we had, and making us feel at ease with his new device and plan.In addition to her technical expertise, Carelann's warm and friendly personality created a welcoming atmosphere in the store. It's not every day that you encounter someone in the customer service industry who genuinely cares about their customers' needs, but Carelann is undoubtedly an exception.Thanks to Carelann's outstanding customer service, what could have been a stressful and frustrating experience turned into a pleasant and memorable one and I was able to catch my return flight. She went above and beyond to ensure our satisfaction and left us feeling valued as customers.In conclusion, I cannot recommend Carelann and T-Mobile's customer service enough. Her dedication to her role, her remarkable patience, and her ability to handle even the most challenging customers with grace and professionalism are truly commendable. If you're looking for exceptional customer service, Carelann is the representative you want to work with. Thank you, Carelann, for making our visit to T-Mobile a truly exceptional one!
-
October 2023 by Lisa M.
Super helpful employees had a technical issue with my phone and instead of having them make me wait forever the guy stopped what he was doing to tell me try the geek squad at Best buy for technical questions on your phone I went there they saw my problem within 5 minutes thank you T-Mobile.
