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December 2023 by Alberto Zarak
I just moved out of the building after 1 year lease. I set up my move in date in advanced and when I got there the apartment was not ready. Not painted, blinds broken, dirty and leasing office nowhere to be found. My moving crew needed to wait for a few hours to get things moved in. They painted while I was moved in but never fixed blinds or broken cabinets. I needed to clean myself. Several repair requests were filed and only excuses of “we are ordering parts” were given.My move out date came and tried to contact the HOA to reserve the move out date and got no answer. I left voice messages several days in advanced. No calls back. I walked down to the HOA on working hours and the office was closed.I moved out and left the apartment cleaner than when I got it. I reached out the leasing office to get the deposit back but they responded with a “painting and cleaning” fee suspiciously close to the security deposit amount and a broken elevator button fee that I never broke. Also, super rude email btw.When I stated I gave back the apartment cleaner than when i got it, they said I moved out without reserving the date with the HOA.When I explained I reached out to the HOA in advanced, but not got a called back and also that I never broke any button, they just stopped replying to my messages.Abusive methods of keeping deposite money. Been told same story by other people living there. Sadly had to stay for 1 year. Glad im out.Terrible leasing employees.
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July 2023 by Carmen Carrazana
Christine is such a sweet heart, she helped my mom with the application process.This is such a beautiful community.We are very happy with management this is by far the easiest, most friendly customer service experience.We are so grateful. Thank you Christine and staff.
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July 2023 by G P
Christine Perez Mendez what an Amazing Manager, since she came to this property on April 2023 I have seen so much improvement like never before. She is so helpful ,nice, polite amazing customer service. I have seen her do it all. I hope they value all her hard work. Also the property looks amazing. Keep up the great Job Christine!
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July 2023 by Indira Silva
The new manager Christine Perez Mendez is the best, I did a tour with her, she is a very good hostess and fun.I was not bored at all, very professional and a good, very sweet and kind customer service. I loved the property, the pool, the roof and the gym are very nice, the location in the downtown is spectacular. I loved watching and listening to the train. Everything is very nice and charming. I recommend it.
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July 2023 by Jackie Mendez
I did a tour with the property maneger Christine Perez Mendez as soon as I walked into he office I noticed how cleaned and organized she had her office. She gave me the tour and answered all my questions professionally and politely. I had so many questions regarding the property and she was very patient in listening to every word I said, and precisely answered all my inquiries. I was really impressed and I will surely recommend her services. ?
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July 2023 by NEOLANI RIOS
I have been delighted by the treatment received from Christine Perez Mendez! She is very passionate about what she does, very detailed oriented, and was able to respond to all my concerns! Very pleased with my encounter with her at this beautiful property!
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July 2023 by Waldi Echeverry
Was very interested in looking for an apartment. Christine Perez Méndez, the manager gave me a tour of the property. She was very professional and knowledgeable. Answered all of my questions and will be looking forward to renting here soon. The staff are very friendly and polite. Will highly recommend speaking with Christine Perez Méndez for finding a great place to live.
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July 2023 by charlene munoz
Christine Perez Mendez I made a tour with her and she is a the best.The pool, roof and Gym are very nice. The location in downtown is great and the customer service.
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July 2023 by Jannet Canizares Remon
Christine Perez is an excellent property manager . I went to the property for some information for my business I’m realtor and she was very kind to show me all the apartments vacant and to explain in detail everything about the property, I recommend to rent this property you going to have a great management on your side.
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July 2023 by Roberto Barroso
Beautiful place the costumer service is professional but at the same time familiar friendly Christina Perez Mendes is a super star there. she shows all the facilities and enter all cuestión she was busy but never desatender us and till give the best to any one need her assist Very happy very impressed. Thanks for all Christina Perez
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July 2023 by Beatriz Perez
We just has an asome experience touring Whitney. Mánager Christine Perez Mendez, was very friendly, knowledgable. She went above and beyond answering our questions and she was patient and very professional.
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January 2023 by Kayla Puzon
Worst and most unhelpful management I have experienced for being a long time resident in west Palm
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August 2022 by Donté H.
This place is great, nice location. Great front desk ppl. Maybe i made it here after the bad management because it's great now :) besides leasing office ppl not smiling or speaking when they see u it's an ok place. Maybe they are from Nyc where ppl don't smile and speak. Who cares I'm just not use to it coming from Austin Tx
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March 2022 by Monica F.
Loved the location but the management was terrible. Always rotating management and staff. Front staff and maintenance were helpful. Never received my security deposit back. Over $2k. They would ignore my calls and emails. It also happened to my neighbor there a few months prior.
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December 2021 by Ryan Anderson
Overpriced for what you are getting. Noise from the trains is a huge disturbance, sometimes with horns blaring overnight multiple times. Service requests sometimes aren’t filled out, and no communication is provided even when they are. Someone will come in unannounced without warning, and could be multiple days after the request was submitted. Gym equipment is old and falling apart and needs to be replaced for safety in some parts.
