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December 2023 by Shawn N.
In February 2023 I left Connecticut on a fly-fishing trip to Colorado with my puppy. I needed 5-wheel studs and lug nuts I provided to be replaced at Big O Tires in Boulder, Colorado. A store manager named Cameron, who was not a certified technician, preformed the wrong service including an entire new wheel assembly including mounting my 12 year old spare donut tire instead of my original wheel. Apon preforming this wrong service, Cameron forgot to install a ABS/Wheel speed sensor sending me off to drive my Jeep in first gear only. For 5 days in a row, Cameron has me drive 62 miles, round trip each day from my airbnb, still unable to find his mistake. I aquire verification, including multiple verifications from Boulder Dodge Jeep Service Manager with all direct contact information. Cameron provided me a backdated reciept for the part he forgot directing me to speak with TBC Corporation. I promptly call TBC Corporation only to be disregarded for 2 weeks while Cameron left the company. When finally spoken too, Shane Welborn District Manager of Big O Tires and Leeds West Groups created an unbelielvable false Field Resolution Form proven by my photos and videos. Shane Welborn lawyerd up immediatly changing my address in Connecticut to a Boulder address. Apon doing so, Shane Welborn wrote in the case file that I had lawyered up instead and that I was a homeless drug addict in Boulder as proven by statement to District Attorney General Robyn Wille who refered me to the homeless shelter and cut off all communication after speaking with Shane Welborn. As now a month has past and I am unable to work or get 2200 miles back home I run out of money left stranded in Boulder with my 2 firearms and puppy, with no legal knowledge searching for a lawyer. Apon presenting this evidance to TBC Corporation, they promise they will help, but only record every word I say without a response. My emails are not returned nor will my phonecall be transferred to anyone in the company. As TBC Corporation continues to hide and protect Shane Welborn, I have been in a critical accident due to the vehicle I was givin from Cameron who stated it was safe to operate after his service. I currently have torn ligaments and a bone protruding from my left knee, lacerations requiring stitches covering my right shin, the bottoms of my feet are cut. I have not slept in a bed, showered, been able to leave Boulder, or use any credit or debit cards since the date of service at Big O Tires. This service was April 16th, 2023, and today's date is December 13th, 2023. I have tried daily all day long to find help since this service only to find myself back in Trauma care at Boulder Community Hospital. With nothing left to lose, as every last thing except my dog and my firearms have been taken from me by this company, I will stop at nothing until they answer for leaving me to die and lying about it. Protecting and covering up for the mistake their corporate level manager demonstrating dishonest, unethical, and criminal business behavior as patterns show in online reviews. I am willing to give my life to expose the lies that have backed Shane Welborn into a corner. Since being left with an inoperable vehicle in Boulder without and banking cards, I have been attacked, I have had to fight for my life, I have gone days without eating, days at a time without eating, left exposed in the sun of the Colorado sun, eaten alive by mosquitos that I have scratched scars into most of my skin. As I now require surgery to repair my knee in order to walk normally again, I am left behind the computer in search of justice as I hold onto my mental health. I am protected under squatters' law in order for my puppy and I to survive the cold of the winter. TBC Corporation lead me along for months promising they would make it right only to string me along to winter and left me to die in the cold. I am smarter and more resourceful than most. I inserted myself into a residential community with everything I would need to survive. I befriended all of the residents with the sweet personality of
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November 2023 by Robert Rumsey
I had to bring my car in for a leaky rear tire as well as for an oil change and wiper replacements. Jason, the manaer, took really good care of me. He performed the oiul change a well as the wiper replacements; as well as stated that he was unableto replace the tire due ti the fact that I did not have the proper lugs.I returned yesterday to have the tire replaced after receiving a new set of lugs. Again, Jason got my car into the bay and took excellent care of me throughout the entire process.Another aspect that impressed me was the way Jason handled a difficult customer. While I was waiting, he was attemting t o solve a customer service issue wth what appeared to be a problem customer,. He was very understanding and contrite and assured the other party that it would be handled properly. I was very impressed by this levelk of problem solving and service!Jason has an excellent team at the Palm Beach Lakes store. Please go see him for all of your automotive service needs!
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November 2023 by Brenna Mondesir
Service was excellent and Jason the manager made sure I was in and out in a timely manner. I would definitely recommend my friends and family here.
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November 2023 by Rose “Rose” Tortumlu
Jason the manager took care of me. 730 before store opened he addressed and acknowledged my needs and got me on rıght away Thank you!
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November 2023 by James Olson
Brought my truck in to get a new tire and after the service was completed a manager came out and told me that my rear shocks were leaking, my ball joints were bad and needed replacement and my hub bearings were bad and needed replacement. It was odd to me, because everything seemed fine with my truck so I took it to another mechanic who told me that everything was fine with my vehicle, and that tire kingdom employees are known for lying because they’re paid solely on commission and the more work they can get out of you the more money they will get. The fact that this is the manager of the place doing this tells me that the company is aware and encourages this type of behavior. Do yourself a favor and never use this establishment ever unless you like being lied to and paying for services you don’t need.
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November 2023 by Sofia Esquivel
Elena was amazing and bilingual. We recomend speaking to her for you tire needs.
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October 2023 by Jesus Hernandez
Jason best is the best there is! Efficient, courteous and polite while handling a lobby full of people! Will be coming back for future service
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October 2023 by John R.
This people at this location are CROOKS. I took my truck there just to replace the radiator, and it took them 2 days so they could charge me $1550.00. The radiator was $500.00 and the rest in labor. Don't let them do any work on your vehicle. They will rip you off!!
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October 2023 by J B.
I noticed a nail in my tire this morning and decided to go down the road to Tire Kingdom at 1554 Palm Beach Lakes in West Palm. They said that the tire's tread was "too low" to patch. They then tried to sell me 3 new tires and brakes. I then drove to my regular guys, Caroline Tire in Lake Worth, and they measured my tire tread at 9/32...WELL in the realm of good tread. It's being repaired now. It's unfortunate that businesses like this use subterfuge to make an extra buck. The two stars are for adding air to my tire so I could drive somewhere reputable. Buyers beware!
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September 2023 by Johnny Romulus
The atmosphere I don’t feel pressured to purchase when they recommend items always efficient, friendly staff
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September 2023 by Joseph Rivera
Had a great experience the staff is amazing and they helped a lot with all that we needed. 10/10 recommend!!
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September 2023 by Henry Parker
Trash!!!! Super slow service, workers standing around doing nothing. The older guy's are doing more than the younger one. Plus the service manager or whoever he is work in sales is rude and super trash. You work up front my boy stick to ya job.
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August 2023 by Edward Rubin
Great for oil changes and general tire maintenance. You can purchase tires for less elsewhere. General maintenance repairs also fairly priced.
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August 2023 by Jessica Fannin
I talked to several amazing workers from Friday to Saturday because of towing issues.#DontuseVelocityTowing ?Jason, Nicole, Ramon, stick out. I can’t remember the others at the moment but thank you for being kind and helpful. You made a stressful situation easier to deal with!
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June 2023 by Courtney Albury
Tire Kingdom did the maintenance on my SUV in a very timely manner. Nicole was very professional! Excellent customer service.
