-
November 2023 by Becky Smith
Attempted to get an alignment done at this shop and was told by the owner that the tie rods were cross threaded, and they were not able to complete the alignment due to that. They then charged us $50.00 for a "diagnosis fee" which I would never have a problem with paying IF it was a correct diagnosis. We took our truck to Kemco Tire, where they did our alignment with no problem whatsoever for $79.00. My husband and I owned a shop for over 10 years and have been in the industry for much much longer. We knew that the tie rods weren't cross threaded because we did the installation ourselves. The next day I decided to call the shop and attempt to get our $50 back since they misdiagnosed our vehicle and wasted our time. I was told from the owner that because his guys are paid on commission basis and he took the time out of his day that's why we were charged. So, basically you are telling me because you can't handle a simple job you are still going to charge your customers for a false diagnosis? As a previous shop owner, I would have paid my guys out of pocket for the time spent on it and NEVER charged my customer.... Absolutely ridiculous. Awful customer service and they quite frankly have no clue what they are doing. Save yourself some time and money.... find a different shop to take your vehicle to!!!
-
July 2023 by Conrad Quinter
I had a tire pressure issue. I thought I needed to replace my tire or get it plugged. I went by and they immediately told me I did not need a new tire. They put air in the tires and put new wipers on my car in less than 30 minutes top-notch customer service if you need an honest person and a real opinion, I would definitely recommend these guys.
-
July 2023 by Kambria I.
I had a few things fixed no problem not a bad price.The next day I notice my engine is making noises. I take it in. They say something is wrong with my breaks. Okay no problem. I pay again get back in my car immediately I hear the noise.I call the mechanic over and point the noise out to him. You know what he says? "That's the sound of the engine running."You gotta be kidding me? I've had this car for 5 years. That's the sound of the engine? No.But I'm fresh out 300$. After two weeks I take it to a part store up the street. The worker behind the counter says that my engine is over heating because of the AC. He turns off the AC and the noise immediately goes away. They set me up with a new part for way less then 300.Long story short: Yes, the work I went in for was done. They also missed a problem not once but twice. Then tried to tell me it was the engine. Not great.The guy behind the counter was nice though. 5 stars for him!
-
June 2023 by Sabastian E.
I did not like the customer service this dude with hoop ear rings approach me on bad vibe after me an another gentleman already discussed the business I had there he was upset because I was check with the gentlemen that was service my tire an he just came at me all wrong I hate I even pulled in to this shop first customer of the day paid before my service was even done an tip but dude was straight ass
-
March 2023 by Michael “Kelly” Janssen
Great father and son team. Took care of my needs very quickly. Happy with everything.
-
March 2023 by Michael Janssen
Great father and son team. Took care of my needs very quickly. Happy with everything.
-
February 2023 by Luc V.
Bar far the best Tire & Alignment Auto Repair Center in the area. Highly recommend this guys!
-
December 2022 by Chris Robins
Tom, Jay and the crew do a great job. Shop is clean, service is friendly, fast and professional. Jay may have a smoked pulled pork sandwich for you!!!
-
February 2022 by Thomas Giese
Great place to get your oil change and to have other mechanical work done at reasonable prices
-
January 2022 by Kelly Gomez
I always bring my car to Trail Tire. The front desk employees are always friendly and accommodating. They never over charge and always take me in right away when my tire has a nail in it, which seems to be alot lately. I would highly recommend them for your car needs. GREAT JOB TRAIL TIRE CENTER!!!
-
October 2021 by Charlie Spence
The reviews this company has are fake and paid for. A simple car alignment is a problem for the people that work at this business. Not only well they have your car all day and get nothing done to it. They will give you all the excuses in the world why it took so long and why they don’t know what they’re doing.
-
October 2021 by Brittany Lewis
Best mechanics I know and great front desk clerk Katie! She helped me and the men got my car back fixed within and hour!
-
September 2021 by Christopher Silveira
Strongly recommend! i was aware i needed tires for my vehicle, unfortunately i put replacing them off too long. i showed up without notice with a blown out tire and needed my repairs turned around quickly. Katie not only provided wonderful customer service her and her team were able to replace all four of my tires, perform an alignment and service my vehicle all in the same day! and at a great price. My vehicle drives like new now. i highly recommend them to anyone in need of automotive repair services!Services: Tires
-
September 2021 by Shelly Fisher
If I could give Trail Tire center 6 stars, I would! I went in thinking my tire needed to be plugged, turns out I didnt need it! Any other place would have lied and told me it needed to be plugged; Trail Tire was Honest and said I didnt need it! How many places do u know would have been Honest?!?! And, it's with All their customers!!....while I was there, another woman got her car fixed. She thought she needed 5 other things done; the woman working there told her nope, that wasnt the problem...it was only this One thing! Trail Tire has earned a customer for life!! Best place to go to get your car fixed!!!Service: Tires
-
August 2021 by Amber
Blown away by the great customer service! Katie at the front desk is amazing and greeted me by name my first time walking in. The crew did an amazing job installing my lift kit and tires on my JLU20. I 100% recommend Trail Tire Center and they have a lifetime customer.Service: Tires
