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January 2024 by Jay Bolton
Kimberly was such a pleasure to have as our banker. She was efficient, knowledgeable and very welcoming.
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December 2023 by Jose Flores Tirado
Hi I Just became a Customer with a Tropical Financial I been looking for a Credit union Financial that covers all my needs and after a long search I believe I finally found it I'm really hoping that this will be the beginning of a very long relationship the branch at Okeechobee Blvd is a great location ((ROBIN RAMOS)) was the person who help me with. Y new account she went wayyy more than extra mile to help me and make sure that I understood everything and give me all the options available she was great .so far it seems like is going to be a great experience from now on thnak you ROBIN
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December 2023 by Willie Britt
I had the experience of meeting Makayla at tropical financial credit Union, and she introduced me to a lower rate on my credit card. She helped me get A lower rate on my credit card I went from a 17 percent 2 a 14% credit rate Makayla is good people good attitude and I'm happy to have met her. Thanks.Makayla ??????
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December 2023 by Brian Puebla
Everyone at the West Palm branch is so friendly and great to deal with. Robin and Kimberly the managers have always been extremely helpful anytime I’ve had any questions or other needs outside of regular transactions. Would not bank anywhere else.
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December 2023 by Robin Mickens
Kimberly Bennett was so helpful I really recommend her service ‘The Best’ keep them coming in Kim you’re the best.
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December 2023 by Yelp U.
I wish I can leave no stars because this institution is ridiculous. I had an auto loan with these people for about 6 months. I requested a change of a due date and was dragged through the ringer just to get that approved. I also tried to apply to have an easier online account access and also use their app to pay my bills for the future and they denied me that as well. Then they send me a letter stating how I never paid a bill when it was clear as day on their website I paid it a few days earlier before the exact due date. Then told me to wait a week for them to fix it only for me to call them after the week and then they tell me that the ticket is still open and no one looked into it. In the end my experience with this auto loan company was disheartening. They demonstrated a lack of concern for my needs, and customer satisfaction seemed low on their priority list. Communication was poor, and it felt like my concerns were brushed aside. Overall, a disappointing encounter that highlighted their neglect of customer service practices. Stay far away from this place.
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November 2023 by Candace B.
I have always thought highly of TFCU until recently. I have been a member now for 7 years without any issues. I have multiple accounts with them with two being checking accounts, some savings, and auto loan. I have always paid my loans with them never with any issues. I applied for new auto loan with putting 10,000 down on a car loan of 22, 800, and the current loan would be paid off, and they declined me. After getting annoyed by their decision a manager called me, stating, "after a review we still can't approve the loan due to the credit." Needless to say what is the point of having a credit union account when you treated as if you were banking with a commercial bank. I'll be closing all my accounts tomorrow.
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October 2023 by Juan Carlos Correa Vanegas
Kimberly Bennett was very professional nice from first i arrived i am very satisfied with the service customer service was outstanding
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September 2023 by Sub Zero
Find another credit union. This bank does not help their customers in anyway. Rude employees who act like they hate doing their job with zero respect. I have had an acct with them since a kid. How they’ve changed their system is not beneficial for customers. I recently inquired about a loan. For the lady to threaten to close my acct because i live in two locations of Florida. Asking me “what does my license say.” I politely told her i didn’t call about this and i am not looking for any more issues on my life. She hangs up the phone before i am even finished inquiring about the info i need. I absolutely recommend everyone to bank at another credit union. Tropical and Space coast are THE ABSOLUTE WORST BANK COMPANIES ON THIS PLANET! they will take money out your account by “changing their systems” now your stuck paying over 1000 in courtesy fees. A program i never signed for or recant ever asking to utilize.
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September 2023 by Jacek Ludwin
Doing the business with Tropical Financial Credit Union in West Palm Beach for so many years. I wanna personally thank youRobin Ramos for professional care and knowledge and wonderful personality helping me with any needs regarding my accounts, Thank you one more time.
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August 2023 by alexander davila
For the past 15 years I have been doing my personal banking at this particular branch.From the management staff to everyone that works there, everyone is always very helpful. They make banking easy! I would like to give a very special thank you to Makayla Williams for her high level of customer service and professionalism. Thank you very much alexander davila-CEO.
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August 2023 by Judi Mitchell
I’ve been a member for more than 30 years. The West Palm Branch still makes me feel like an important client and they are always helpful and commuted. Thank you to all.
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August 2023 by Lemcaj Production
Ms Carisa Mercier went an extra mile to assist the long time customer. Wow! She is an outstanding employee, and an asset to the Tropical Financial credit Union. We need more employees like her. TFCU should be blessed to have her.Dr Francois,
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July 2023 by Carlos Santamaria
Thank you Kimberly for helping me out with the CDs. Always a pleasure to see a familiar face in my credit union.
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July 2023 by Sheree Walker
The service was amazing! I was greeted the moment I stepped inside the building by Carissa Mercier who helped me to resolve various issues to regain access to my personal account. I would definitely visit this location again.
