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January 2024 by John Sorrell
If you want to rent a truck That is not available , this is your place. Don't rent from here if you want service
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November 2023 by Giorgia Salvatore
If I could give less than 1 star I would. I went to this place 2 times. I dealt with them all afternoon. Mind you they close at 12 a.m. when I first called the guy said just come whenever and pick a truck I have plenty and we are open until 12. So I got there like 1 hour later gave him my info he said he didn’t accept my card (visa) so I told him that there was no problem I could give a cash deposit (which I did multiple times when renting a uhaul it even says it on their website that you can pay cash) he only rudely said only card and went about his business completely ignoring me trying to talk to him. So then I went back around 9.45 plenty of trucks parked outside he said he had no trucks available and that he was closed. Again they close at 12 a.m. with a huge neon sign stating so. I went ahead and made a reservation for the truck I needed (which was available) for 30 minutes later. Went back inside with my confirmation number and my reservation he said he didn’t want to rent me a truck because people always steal his truck (which I find it very hard to believe since they have tracking devices) so now it’s 10.45 pm having to move by midnight and getting charged extra for staying an extra day at my old place and not being able to move. End of the story STAY AWAY FROM THIS PLACE!
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July 2023 by Tyler Knoll
I had a really great experience with this business. I received a call a few days before my pickup time, which was reserved through UHaul directly. I showed up and the process was quick and easy, truck was super clean. The yard was tight but an employee didn’t hesitate to help guide me out and to hook onto the trailer. I would recommend this location. I don’t understand what all the bad reviews are for because that just wasn’t my experience. A few of these people that left bad reviews should learn to type and spell basic English words before driving a commercial vehicle on public roads. Thank you to this location for the great and professional experience.
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June 2023 by Monique McKenzie
This company has more scams than scam likely calling your phone the gas is not pumping gas I was with my mom when this man gave us a dud uhal so basically because my mom called customer service on his disrespectful a.. he gives her something she could possibly get on a accident on brake lights on tire lights on my momma made that u turn under the i95 bridge so fast and she asked him for another truck he laughed and so no call customer service, mom called wpn herself they were no help the one who came looking like he was on steroids he was very rude he act like the store owner was his homie dam the fact my mom is being hustled for something she gave right back DO NOT RENT DNR DONT THEY JANKY HOPE THEY NEED TO BE INVESTIGATED FROM ALL DEPARTMENTS BECAUSE A MAN THAT RUDE NASTY IS DOING MORE JANKY BUSINESS HE GIVES SLL BUSINESS A BAD NAME UHAL NEEDS TO DISHONOR HIS CONTRACTS ITS GO MORE COMPLAINTS THAN SALES NEGATIVE ONE STAR.-⭐
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June 2023 by Petty Queen
Horrible the man with the soup boil hair cut worst customer service unless you buying lotto or cigarettes and he doesn't ID anyone that was just like wow
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April 2023 by Barbara Arzuaga
DO NOT BOOK UHAUL THERE. Bad business.Had an emergency and needed to pick up a hauling trailer. The owner told me the trailer would be reserved and his worker had already “rented” both available trailers by the time I got here. I am 3 hours from my home needing a trailer and he decided to lie and turn off his phone instead of confronting the situation or helping me resolve the issue. The man who attended our phone call was south Asian with an accent.. and the worker a Latin guy. These people are not trustworthy.
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March 2023 by Sarah S
Called to check on a reservation and the guy who answered the phone was rude and hung up on me before I could even finish explaining my situation.
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February 2023 by leanne brady
Scammers....charged me a $35 fuel charge for no reason. The truck had less gas than was quoted. I even filled it up at THEIR GAS STATION when I returned it. Won't answer the phone. Horrible customer service; the owner ignores you and helps that gas station employees in the middle of helping uhaul customers.
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November 2022 by Gigi Joseph
The uhaul near Belvedere & 95 is HORRIBLE. Its in a gas station and the owner stops to help each and every customer while processing your rental. I got my rental 30 min later after pre-registering online because gas station customers were prioritize. By the way there was other employees present but this guy insisted on having me wait. There is no parking. Prepare to walk across the street to Taco Bells to park your vehicle and back across the street to the rental. There's people hanging around the bank next to the Taco Bells so be careful. Definitely read the time your renting and returning the car my reservation return time was off by 30 min and I didn't notice till I was already on the road.
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October 2022 by Matt Geary
Made a reservation, they rented vehicle before I picked up. Asked if there was ANY other option, as I had a reservation and needed the vehicle. He said no, yes, then no. Suggested I call the on-line guy, because it's ntjem. STAY AWAY F !
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August 2022 by Tim Haberer
Horrible service! Even though I told him I had already checked in through the mobile app the woman behind the counter insisted that she had to do it through the computer which was untrue. she kept trying to add more time on to my reservation which would’ve added more money for them. I insisted I know how many hours I’m gonna need the truck for but she was trying to add time on it so that the charge would be more that’s all. She refused to listen to me .The guy behind the counter and the woman behind the counter were both rude the worst people I’ve ever encountered, and to top it all off when I told them to cancel they charged my credit card anyways even though I told him to cancel the reservation. And they really didn’t give a care about any of it. When I asked they were so blasé like it happens every day for them I would never send anybody over there. Stay away from them!
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May 2021 by Grantley Moseley
I would say the truck was in excellent driving condition, and clean. There is room for improvement in the area of customer service
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January 2021 by Ron Walrath
Pretty good place. I walked in late in the evening and rented a tow dolly. They hooked it up and made sure the lights worked. The only bad thing was they got the drop off city wrong. I wasn't given any paperwork so I didn't know until I got home and checked the website. I called the 1800# and they fixed it.
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October 2020 by Cassius Johnson
The worse customer service. The owner has no respect for customers. I strongly suggest finding somewhere else to buy gas and especially rent Uhaul. I witnessed him treat four customers with contempt and a dismissive attitude. He suggested we could take our business elsewhere. I for one plan on taking him up on that suggestion.
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August 2019 by Ark T.
Walked in to pickup reservation, the guy is eating and told me to wait two minutes (so he can finish eating his food). Rude! Not a safe place to leave your car, so found a safe place 3 blocks away. Upon returning the car, I was not greeted and was simply asked, did I gas up the vehicle. I said of course, not my first time renting a Uhaul. Didn't say anything after. If you don't like what you do, do something else! Miserable owners