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October 2023 by Robbie V.
I'm not one to leave reviews so for me to go out of my way to say this is just to help anyone in the future from getting scammed at this store. They promised me after everything that my bill going forward would be one price then come to find out it's another. Trade in value on phones is a scam to get you to be able to sign. Save yourself the headache.
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May 2023 by Elizabeth H.
Con artists! I hate that we have been deceived by these people and are now locked into phone bills that continue to increase! Terrible customer service too! They are only out for the sale
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August 2022 by Kathy G.
If I could give no stars, I would. I walked into this Verizon store with my husband. I was looking to buy new phone and accessories. There were approx. 4 employees- but only one helping customers. It is Wednesday and the store is not busy- maybe three customers including ourselves. I mention I am there to buy a new phone and that I need to transfer information from my old phone. Immediately the song and dance of employees calling out so they are short staffed and are not doing transfers today -even though there are in total 4 employees and only 3 customers. My husband gets sees the BS and says they should do their job which includes customer service. I am quiet and thinking whether to continue- and as soon as they are told by my husband to do their job- the manager and 1 employee rudely turn their backs and walk away. I am surprised to say the least- and I say- you walked away from me so I will walk away from you and proceeded to leave the store.As we left the sadly lacking business skill manager says "Have a nice Day". I said nothing and walked out. I have owned and ran a NY business for nineteen years. They couldn't even turn their attention to the one, myself, who was quiet and actually looking to purchase- aw well as assessing whether to go further - and instead they walk away cause my husband told them they should do their job. The manager had no business skills and no idea how to handle customers. They don't even try- which is why Verizon should assess this store a- particularly the whatever skilless manager. There are real reasons why the reviews are so bad- your 5 star way overpowered by 1 star reviews. I advise people not to go to this West Palm Beach store. However- I did "have a nice day" as when we left we then went straight over to the Wellington Verizon store. Where everyone treated us very well, and my new pink Samsung 22+ and accessories are gorgeous!
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June 2022 by Ethan S.
Well, let me start by saying we had visited the version store close to the Wellington mall- it was terrible - we ended up leaving because of the pisspoor service - neglect , and ignorance of the store employees. Now we visited this store. Mariann greeted us at the door , asked what we needed and we let her know. She helped us while the store was fairly busy. She was able to satisfy our request, assisted us with the purchase and got us out in a timely manner. She was extremely friendly and hospitable. She should be recognized for this. Thank you mariann!!
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June 2022 by Sean C.
This is the worst store , I have not had "internet access. " or any type of data for 4 days now. talked to Apple they said it's a service issue . Verizon said I'm all good to go . Then go to this store and they say I have a serious glitch that no one can figure out . After 2 hours they still let me walk out with no fix no internet access . I can text call whatever but cannot do anything else and I'll hey told me they cannot take any charges off of my account for this issue so I am paying for text and call with an iPhone 12.... they said they can give me a 13 for $180 but no way am I giving this place money when they cannot fix an issue .... They refuse to give me another iPhone 12 and gave me 30 days of free WiFi but still no phone fix .. I am going back and taking my card off of file and going to a new company ....
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May 2022 by Rod G.
Horrible wait times and no one pays attention to you when you're in the store, find another store that's around you avoid this one unless you have 3 hours to kill
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January 2022 by Easy C.
They are never opened. Their number is on call waiting for hours. Verizon sucks. Do not use their service do not even attempt to go to this specific store because it will be closed and you willwaste your time, gas, and sanity