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March 2024 by D W.
Do not waste your time with this location!! The staff is unprofessional and will hang the phone up in your face when asking for a manager and claims that they are not on site! But the manager Andrew ironically called me back from the location after being hung up on by staff memeber. I've been having issues with their Ubox services and their location for almost a month. Long story short, it consists of Uhaul shipping my Ubox without my consent. Delays on delivery, as well as lack of communication to the customer on updates, and that brings me to now being charged without my consent. My frustration is beyond words and disappointment, and lack of concern with the company of U-Haul in itself. I've asked for corporate information yet I have not received any calls nor direction to solve this big issue with not having my belongings and being charged for something that was out of my control. Which U-Haul has messed up since the beginning. Do not trust this U-Haul location because they will not help assist you or provide that customer service care that they should when it comes to someone's belongings not being where they are supposed to be especially when you spend your hard earnings to get quality service. If I can give them zero stars I would. It is unfortunate that they only understand or will do something if you are being abrupt or aggressive; that's when someone wants to attempt to handle your issue that you're having due to their mistakes. And yet as of today, I'm still having issues three weeks later.
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February 2024 by Oswaldo Alfredo Linares Polanco
Excellent service and quick attention.
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January 2024 by Tee F
My husband had a bike hitch installed. We asked several times if the price included installation. We asked so many times, also different employees in the store. And the employee went to ask another employee to make sure. They were actually getting annoyed with us. We were told the price is included. Over and over again. After the hitch was installed we were charged an additional $50 for installation. Now my frustration comes from the employees at the counter telling us the wrong information after we asked so many times. Not the person who installed it. And had the nerve to get annoyed with us. My husband could have installed it himself and saved the $50 but because they told us the installation was included we went with it. The person who installed it was very nice. It was both employees at the counter that misinformed us. The lesson I learned was to also ask the person doing the installation if there’s a charge.
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December 2023 by RoPro
Excellent customer service. Excellent website and services in general. Met my very direct and my specific needs.
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December 2023 by Shae` Mac
My friend made a reservation to borrow a 10' box truck one day prior to the day she requested. The reservation was confirmed by the store associate. The following day I went with her to the store to get the truck and there was no truck available. I also witnessed the store associate tell another customer, that confirmed a reservation as well, that the truck rental they have for him he will not receive because the store associate will give the truck to another customer. Truck reservations should not be optional for customers because it is not honored at this location. A very disappointing experience !
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November 2023 by Zack Hopkins Jr
Outstanding customer service and a great team! Thoroughly enjoyed just picking up the trailer. Very personable!
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November 2023 by lamount mccrea
The people at this U-Haul are the greatest from the manager too the employees and outside there was a young man that was very helpful his name was Dwayne go and check it out for yourself.
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October 2023 by Brandon Redman
Terrible service. Appointment at 8am get here wait for 30 mins for then to tell me they guy who doesn't didn't come in and they would have someone here by 10. I came back at 10 and it is now 12:37 and I am waiting because the person that was here had an appointment at 10 so I was pushed back behind 2 people. They were very unhelpful. The people at uhaul tell you what you want to hear and make you wait. Oh and by the way there is no a/c in the building so it will be extremely hot one your extremely long wait.
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October 2023 by Trevor Morant
Service received for employee "Raynard" was extraordinary, Very Polite and Calm in doing his job. He’s an example for others to follow.
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September 2023 by Strong Bands of Irma Toussaint
I was so impressed with watching Takia in the rain checking in the returned vehicle/equipment "first class service". I gave her a hug for motivation and gratitude and wrote this comment for recognition. I love the group there. They made my experience a pleasant one. Thanks, West Park, FL U-Haul... Keep up the excellent work.
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September 2023 by Haiji Toro
Such a great and easy experience. Takia was so helpful and has amazing work ethic and her customer service skills was something I've never experienced. The whole crew were great but she went above and beyond for me during this bad weather.
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August 2023 by Ulises Pumar
I went there to return the truck, and there was no one outside, I went inside to ask, and the lady just told "outside." I told her there was no one there, and she replied in a more meaning aptitude, "Outside!". It took me about 20 minutes to get someone to check out the truck. Once done, they told me that if I wanted the receipt, I had to wait about 45 minutes.
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August 2023 by Diego Nolazco
Worst uhaul location I’ve been to. The lady at the counter is so incompetent, either; she didn’t get trained correctly or she doesn’t care. But I’ll assume is option B. Makes mistakes constantly that cost me time and money twice already (over 1 hr wait times and wrong boxes dispatched) I only come here because some customers request uboxes that I must pick up here otherwise, I would stay away from this location for good.The on Broward blvd is more on point, trained personnel and speedy service. Do yourself a favor, stay away from this one if you can.
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July 2023 by Elena Elena
I like this location because of their great customer service. We used this locatiom 3 timesin the past . Thank you for keeping your standards high!
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July 2023 by Zach
Terrible customer service. Spent over an hour waiting on the phone to be booked by corporate came out and was told we couldn't be helped. The employee refused to help rebook us.
