-
October 2023 by Celia Anderson
If I could give them zero stars I definitely would, I have placed cars on reserve from this place several times and every single time, they would call and say they have no cars available. The first time I booked with them, I booked months in advance….they cancelled my reservation the day before travel. The second time, they cancelled the day of travel. How are y’all still in business if you never have any cars? I DO NOT RECOMMEND this location if you want to rent a vehicle from them. They are listed on 3rd party sites for click bait but never have vehicles. Make sure when you do book vehicles do not click on the BUDGET/AVIS Weston location 2207 N commerce pkwy (they are the same). Corporate needs to do something about this place.
-
October 2023 by Matthew Rosco Rosen
Corporate screw up's started with my reservation and all sorts of other problems & issues with my rental experience. Weston, Florida Commerce Parkway location JALEN balanced it all out by doing the right thing ! Good guy, personable, smart & understands the meaning of true customer service. Thanks Jalen. These 5 stars are for YOU!
-
September 2023 by B K
Car provided was dirty, drip stains on the dash and dust. Used napkin in the back. Outside dirty also, dirt all over rims and not washed. You can't leave your car at this location which I did not know in advance. Car had a half tank, so had to stop for gas before our road trip. Do not recommend.
-
September 2023 by Danielle Bourque
Very fast and efficient. Got me the best rate and the customer service was amazing!!!
-
August 2023 by Eyan Page
Totally let down by Budget. A week before we reserved a hybrid rental car through direct phone call, only to be called two hours before that none were available. What proceeded afterwards was a nightmare. Weston sent us to the Fort Lauderdale airport and told us they would honor the original contract price. When I got there they tried to charge us more than double price with a new contract. We refused so we reserved at Plantation. When we got there they had no cars. Then we reserved again at Sunrise for the following morning. They confirmed a hybrid car would be available when I called. We got there at 7:30 AM and when she opened the location there was no car. What a waste of a day and a half running around to chase after a rental car that wasn’t actually there for me. We have decided that we never want to see the Budget brand ever again. We went to Hertz and the problem was solved, they honored the new reservation we booked quickly and professionally.
-
June 2023 by Tali M.
Horrible customer service, you book a car just to get a call that they have no cars and reservations doesn't guarantee you a car, rude and unprofessional
-
May 2023 by Darryl Crump
Off to a bad start. I have a confirmed reservation. I called two days ago to confirm my reservation again to make sure the car would be there on time. I get here at the car rental agency and he tells me it’s gonna be another hour before the car shows up. Let’s see what kind of car I get and how long I really have to wait. I feel like I’m at a doctors office.
-
May 2023 by German Acevedo
Do not rent from this location! They decide if they want to rent your car based on the reservation. I completed my reservation online. When I went to pick up the vehicle I was told there’s they do not have a vehicle. There were two vehicles parked in front of the location and dozens more in the parking lot. The associate gave me many excuses why the cars that I saw with my own eyes cannot be rented out to me. This is very unprofessional and disrespectful. Stay away at all costs.
-
April 2023 by Laura Mendez
They don’t take same day bookings but will gladly let you book same day online. They will not help you with looking for a car at another location and will just send you customer service.
-
April 2023 by Karina Linville
Although Budget itself has horrible customer service. Their Weston location is helpful.
-
January 2023 by PEEKABOO MAFAKAS
STAY AWAY FROM THIS LOCATION!!TERRIBLE CUSTOMER SERVICE ESPECIALLY MARGARITA EXTREMELY RUDE AND THE EMPLOYEES DECIDE IF THEY WANT TO RENT YOU A CAR OR NOT REGARDLESS OF RESERVATION.YOU HAVE BEEN WARNED GOOD LUCK
-
October 2022 by Perkins Brothers
The service was very expedient in the city of Weston, Florida. But, after I got back to California, I noticed online my credit card was charged differently from what I was quoted when I left so, make sure that when you leave this particular unit that you agree on the final balance!
-
July 2022 by David Harris
Javier is amazing! he took care of finding a car for me in no time, and went above and beyond. He is a cool guy who is always there where you need him. I recommend this location for car rental for sure.
-
July 2022 by Bianca C.
I needed a car rental for the weekend... came to this location.. it's hidden in a shopping plaza.... Place was empty, which was great because I was in and out! My car was ready, clean and the tank was full.. the return was just as easy.. in and out! Overall great experience!
-
April 2022 by Shaun S
Employee was nice but looked dead inside. Zero car choices, you get what you get, no choice. Toll by plate is convenient, don't bring your own sunpass/E-pass or you will be charged double. Unfortunately the car we got was wildly uncomfortable, and the electronics kept bugging out. Carplay/Android audio took multiple tries to connect. E-Brake kept failing and triggering on multiple times in the trip(luckily not while driving). Audio kept disconnecting regardless if wired or wireless, had to turn vehicle off wait 20seconds and turn back on to try to make it connect.
