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November 2023 by Laura LaLiberte
Friendly staff. Tatiana was extremely helpful in solving a problem I was unable to get solved through chase phone customer service.
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November 2023 by Rafael Rodriguez
Joey Ciniglio was an absolute pleasure to deal with. He took me in last minute and made sure I received the best care possible. I would definitely be recommending him to others.
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November 2023 by Javier Díaz
Terrible branch, they schedule appointments and when the person arrives at the correct time they say that there is no one to assist them and they have to reschedule the appointment. They play with people's time. Ultimately FATAL.
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October 2023 by Marcia M.
Chase at Bell Tower will make your heart rate increase! If you make the mistake of banking at the Weston Bell Tower Chase branch, here's what you can expect. I explained to the teller that I had tried to do a bank transfer online and I got a notice that a fictitious account number would be created. Since the notice did not share the new fictitious account number, I had no way of knowing if the new number was legitimate. I asked if this was Chase policy. The teller responded with "That's strange! Was it a phishing email?" I repeated the scenario. Then, without moving from his counter, the teller described an irrelevant scenario to another teller who concluded that: "You'll need to report it to the Police Department!" Their recommendation: I should ask the Weston Police Department to explain the Chase policy of creating fictitious account numbers for bank transfers! When I reported the incident to Chase, the manager called and apologized. The next day, I went into the branch to close the account. I waited in line for about 4 minutes. No one said "We'll be right with you!" When I approached the female Asian-looking teller, she began working on the closure of the account. There were two customers in line, and within one minute, she acknowledged them and said "We'll be right with you!" My 4-minute wait was, to her, not worthy of that statement. Then, while I was standing at the counter in front of the teller, she called the customer who was in line behind me, to the counter. She processed their transaction, and sent them on their way. I got to wait and watch her attend to the customer who was behind me in the line. When I reported the closure incident to Chase, the manager didn't even bother to call. Here's what should have happened with the fictitious bank account number: The teller who had never heard of Chase creating fictitious account numbers prior to completing a bank transfer should have 1) listened to me and then 2) gone to the manager to find out if that was Chase policy. When I went to close the account, here's what should have happened: 1.The teller should have offered a "We'll be right with you!" to me while I waited for 4 minutes, just as she did for the customer who had waited for 1 minute. 2.She should have FINISHED processing my transaction before attending to the customer who was behind me in the line. 3.The manager should have contacted me to apologize for the teller's behavior when I went to close the account. Mmmm... I wonder why Chase branches are closing! I've done my part, I've closed the account. If you have a Chase account, close it! If you don't have one, don't open one!
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September 2023 by Evelyn Estefan
Excellent personalized service every time!Thank you
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May 2023 by Lucila Ricci
Everyone in this branch is super helpful and nice! Great customer service. Ana Wade is the best!
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November 2022 by Marty L
Worst customer service in Weston. Employees give you wrong information. They make you wait 20 minutes even when you have an appointment.
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October 2022 by Mateo Portnoy
My experience here at this branch is always the best. Ana, Miguel, and every single member of the team of this branch is always helpful and delivers the answers and solutions to the questions you bring in. They are great!
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September 2022 by Carlos Temes
The manager at this location was super rude today 9/15/22 and was unwilling to help me with navigating through The Chase website to change a few details about my account. He in a slightly more formal way told me it’s not my job to help you out with navigating through the website you can go ahead and call the 1-800 number. I have been helped many times in the past by chase employees at that specific location with the same exact thing I came in for today on a different account I’ve never had any problems before up until today. If you go through their other reviews you can see I’m not the only one not liking their customer service it was terrible.
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August 2022 by Spikey Toast28
Bro I cant be more serious there was nobody at the bank and I wanted to open an account but they said they were full. It shocked me because the whole place was empty. Very unprofessional
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August 2022 by Gustavo Lucardi
Pretty bad and they don’t care.
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July 2022 by Rolando Bonilla
If it weren't for the technology, I would have left this bank. People lack common sense and basic courtesy.
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June 2022 by Daniel Aguerrevere
Great branch and service. Tellers are attentive and understanding.
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November 2021 by Greg Jr Parker
This bank is super unprofessional! They let the phones ring until the voicemail answers even if they are not currently assisting other customers. I’m new to chase banking but this specific branch is putting out a terrible representation of the ENTIRE company.
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April 2021 by Stuart Slutsky
This branch is totally mismanaged. Several trips and still not releasing funds. Over 3 hours to retrieve assets from safe deposit box.
