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December 2023 by Raul Heredia
Beware of bait and switch on new account. These folks are notorious for that. Chase is making a lot of money off your account & only 1% on returnHolding your money hostage so they can make money and we’re talking big money so beware.
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June 2023 by Nubian Love
Wow I see the other negative reviews and need to choke in. The only good thing about this location is the drive through ATM. The young man in the office would not help me despite me explaining my lost ID situation. All I needed was $100 to go to DMV and get new ID. I explained to him if I was a thief I’d be trying to get more. No help. Went to other branch and they assisted me after verifying multiple account security questions. Next…
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May 2023 by Rebekka Bruce
I usually don’t write negative reviews. I am so disappointed in this establishment and the bankers. Very unhelpful. If you’re able to go to a different bank I would advise so.
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September 2022 by Frank P
Prior to the pandemic being a Private Client was a pleasure you never went into a voice menu a real person always answered your call, now it is all phone menus. To make matters worse phone systems/menus fail and have been failing for some time and it seems nobody cares. Basically customer service is HORRIBLE even as a Private Client. As a Private Client you are assigned a personal representative but lately my personal representative has not been responding well. It is impossible to reach my branch or the branch manager. All I can do is get to another so called Private Client specialist that placates me by saying they will contact my private client personal representative and have her get back to me. Now how is that for being put on a merry-go-round. Jamie Dimon needs to address this !
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June 2022 by Kevin Billings
Absolutely horrible experience. Their customer service is horrible, their branches are useless as they can't do anything without calling the back office. It is a complete waste of time.I deposited a totally legitimate check into my account but because they did not like it, they froze not just the check. They froze ALL OF MY MONEY. All of the money in my account is frozen because of a single check. They didn't want to hold the funds related to the check, they decided to freeze my entire account without warning and without a phone call.Their customer service was horrible. I asked why don't they just hold on to the check in question? That's not their policy. I asked why/how come they didn't call me to notify me... they said I'd receive a letter in the mail in 10 business days. I asked why they didn't try to verify the check, they said they tried, but couldn't get a hold of anybody at the mortgage company to verify the check. They've been holding on to my money for two weeks now and because they can't verify the source of the funds because the name on the check is the d/b/a for the company that endorsed it, they are just going to close my account and mail me a cashier's check for my money. Which will take two weeks to get to me.I've been a chase customer for 30 years and this is how they treat their customers. Never again...
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June 2022 by Daniel Aguerrevere
Not really a branch. ATM only.
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May 2022 by Kiki B
10/10, would atm again.Money warm
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January 2022 by Allison G.
If I could give zero I would. The worst customer service I've ever experienced with any bank. My account was a victim of fraud and they have frozen my funds for six weeks with no notification or any information. They will sure take my money but won't let me take any out. The lack of respect, or even compassion for their customers is disgusting! Take your money and run to another bank!
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June 2021 by Jack Doyle
Extra rude banker by the name of Hyde, all locations are horrible sticking to another bank at this point.
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May 2021 by Griselda Paez
EXPEDIA charged a hotel expense to my card that I could not use because it smelled bad and although at first they removed the charge then they put it back, claiming that Expedia does not recognize the cancellation. I had to go to another hotel and I have the evidence but CHASE obviously does not prefer me as a client, and it was easier to leave the position than to talk to those who do not answer the phone. Thank you CHASE for not valuing me as a customer and not caring what it costs me to earn the money to give my daughter a vacation.
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October 2020 by Nicolas Risso
Terrible experience
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March 2020 by Ezra Gioseffi
Waited an hour. Still had 3 people in front of me on the list. Had to leave. Slow and need more representatives
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January 2020 by Ksenia Kalitina
This branch was awesome! Short wait time and excellent customer service! Christian delivered amazing service and helped us out with notarizing an important document. Keep it up!
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December 2019 by Lisa K.
Can u give no stars.? This is the worst bank in the whole world! How can you have a bank with no tellers? I can't deposit cashfor a friend ! This bank should just close and make it a drive-through only with a machine! Sun trust where I bank 25 yrs so much better! Actual human beings who help you over there and are very friendly! Think twice before opening account over here they do nothing for you!
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November 2019 by J S
God this branch deserves less. I'd recommend any other branch over this one. No tellers, no drive through and today 1 out of 2 atms was broken. Not worth the drive here.