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November 2023 by Sergio Jimenez
I have a good service!
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September 2023 by Nolomyte
Great customer service, friendly/welcoming/professional staff.
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June 2023 by Annie RC
Tania is a 5 star. She assist our family and takes the time out to make sure everything is ok with our banking needs. We appreciate her.
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June 2023 by G R.
service is always terrible! they are not busy and let you wait any ways it's like they don't want to talk to customers!!
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April 2023 by Latinmb B.
came into the Citi on weston Rd trying to open a bus's account. sat down waiting and after 45 min waiting a female approached me asking me if she could help me. I explained I wanted to open an account and she took my information including my phone number. she stated someone was going to be calling me. that was about 2 months ago and never received any calls. Today I came in trying again. sat down waiting for someone to help me. 40 mins later still sitting waiting without anyone even asking me if I needed help. The best part is I already have accounts with them. I guess they don't want new business? about to close my curre accounts with them. just wondering how long I'm going to have to wait for that???
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April 2023 by fabiola gomez
I made an appointment online with Alessandra Pontes. She called 2 days before and left VM to talk about the appointment but didn’t have the curtesy to tell me that she was cancelling the appointment. I called her back twice and never received a call back. I show up on my appointment day and time and have the teller tell me that she didn’t come in today. I check my emails and messages and there was nothing. I can’t understand how they can’t call and ask to change the date and time. Terrible service
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November 2022 by Marcelo Prieto
Cant talk to the so called personal banker. Even after emailing and calling their number. Agree with all the negative reviews. Really horrible customer service. Even made a phone appointment but no one called me???
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April 2022 by Ana B.
Awesome branch. Very nice and friendly employees. I really enjoy this location, parking is easy to find and they always have a great attitude to help clients. Highly recommend this branch.
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December 2020 by Gabriel Kohen
I wanted to withdraw my money and they made me feel like I was a thief, for wanting to withdraw 10k cash it took 45 minutes.
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December 2020 by David Maciel
Went to deposit a check, they need the manager approval and the manager wasn't in the office, the only solution was to come again tomorrow...
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November 2020 by Marie-France Martelly
This branch, the only open in my town, is supposed to have drive thru service until 4:00 pm Monday through Friday. That's what listed. I went at 3:35, 3:15 and 2:55 on different weekdays but no service. Even the tube customers are supposed to use to send transactions in were removed. I called customer service. After 12 minutes of press-this-and-that a representative answers but she was stationed overseas. She was very nice but had to transfer my call to the another department. I waited 10 minutes on hold but had to hang up when no one answered.
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November 2020 by floriris Riera
Really ban experience with this Bank the Manager Brazilian lady is so rud and the Bank Officer little bit ignorar ...
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November 2020 by cesar munoz
Worst branch ever, don’t even try to get help because even the manager doesn’t even try to help you outWorsts costumer service
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November 2020 by Colin L.
don't waste your time here. worst service ever. I made an appointment with Angela on Saturday and it is confirmed via email. When I come in on Saturday, they told me Angela does not work today. The other guy worked there told me Saturday go by appts only, so he couldn't help although he has time...
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November 2020 by Karl Jones
Extremely slow each and every time I come here. I am here right now and they have one teller working and she is super slow, her last name is Ibanez according to her name tag on the counter.