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November 2023 by Margareth Balthazar
My experience was one of the worse. I bought a tempur mattress with base. The mattress did not fit and caused me some pain in the back. The rep insisted that I keep trying it. It didn’t work.I went to the store for exchange. I paid over $500 for restocking fees, new delivery fees and additional for a new Sealy mattress.After some weeks, the mattress appears defective; the top of the Sealy is shrinking to the middle. I Called the store again, manager agreed for a refund.I purchased another mattress somewhere else and notify mattress firm for pickup and refund as agreed. The rep wants to apply again another restocking fee and delivery pickup fees. As we got into a discussion, the rep suggested that I am soliciting their service for free. Later suggesting a return of pillows they provided at time of promotion for full refund.That was my worse experience buying my bed from that store. Thanks God, another manager got into this and agreed for the refund.Always look thru the lines for warranty and those exorbitant restocking fees. Products are not always what they deliver. Shop different stores for better service and warranty.
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October 2023 by pilar uqui
Chris O. was very courteous and helpful trying to find me exactly what I needed for my mom. This is my second purchase from this store. I keep coming back because they don’t try to sell me what I don’t need and they have an excellent customer service.
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October 2023 by Ilene Royce
Fabulous selection, sales price and inventory. Sylvie was the best...so knowledgeable, patient and easy to work with. Love the weston location of Mattress Firm.
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September 2023 by Mageshwaran Sivaraman
I bought a queen bed yesterday from this store and it was an excellent experience. Carolina and Chris were very helpful and supportive. Both are very knowledgeable about mattresses and patiently answered all my questions in detail. They also gave me a good discount. I'm thankful to both of them for giving me a wonderful experience.
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September 2023 by Les Schwartz
This is a store that will work very hard to earn your business. They possess a variety of beds (mattresses) to meet your sleeping needs. They will do their best to satisfy your budget. You don't need to go any farther than Mattress Firm.
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August 2023 by Stacy Havens
Great customer service. Chris in particular was very knowledgeable and understanding of my mattress needs. Very friendly and helpful.
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August 2023 by Belkis Gebensleben
Carlos Puieto was amazing, incredible customer service, informative, professional and friendly. He made us feel comfortable and at ease with our decision. Thanks to Carlos we left very happy.
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August 2023 by Valentina Apitz
Daniel went the extra mile to help us find exactly what we were looking for and made the experience so enjoyable… really grateful for his kindness, professionalism, and overachiever actitude
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August 2023 by John Vargo
Our Sleep Experts,Carolina and Chris, went above and beyond to make sure they fit us with the best bed we could sleep on for years to come. They true professionals!!!
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July 2023 by Alexander Araujo
Today, we came to Mattress Firm at Weston. James took care of us. He kindly answered all of our questions and explained to us the different types of mattresses such as traditional vs. Hybrid, according to the way we sleep as me and my wife, are side sleepers. We had great experience. I will highly recommend coming here and ask for James for better guidance.
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June 2023 by Derek Sheinberg
James Kelly is the absolute best. He knows exactly what he is talking about and helped me to find the perfect mattress. Not only is he an expert and informed me of everything I needed to know about what I was getting, but he is charismatic and made my family and I feel very comfortable walking out the door. Do yourself a favor and go to this mattress store!!!
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May 2023 by Elia M.
They don't honor their warranty and they prey on the elderly. Customer service is terrible. They claim they will have a district manager to call but they never do . I gave up on them when they told me to go ahead and sue them because I will never win. Don't buy from them because you will regret it.
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May 2023 by Yvette Gonzalez
We had the best experience ever today at Mattress Firm with Chris!! We were able to choose the perfect mattress in one visit. Chris was very informative about the mattresses, and understood exactly what we were looking for. He had us trying them out, so we can choose just the right one. He made it a pleasant experience. Thank you again so much Chris..
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May 2023 by Marco Rivas-Valle
My experience at this Mattress firm was nothing less than spectacular. Chris O, is an amazing salesman not only is his wealth of knowledge in his field amazing but his human connection makes every dime I spent worth it.
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May 2023 by Lorin Daughton
Chris was the absolute man, he helped us obtain the very very rare twin xl mattress. With a nice discount we where on our way destined to have a good night sleep for eternity.
