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October 2023 by marg muller
I bought a Fx-2 Trek bike last week at Trek Bicycle Wildwood Fl. The BEST service, help, all-around great place to buy a bike. The I believe was Chris- James was the salesman. They are two of the nicest people. I would highly recommend this business above all other bike shops.
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October 2023 by Alli
Such a great experience with Trek Wildwood! Having not been on a bike in years; they made the shopping and buying experience easy as pie. Was able to put on layaway and pick up the next day. Rick really helped me out explaining my options, and what would work best for me. He is very knowledgeable and a very pleasant and genuine person to deal with - not pushy used car salesman vibes or trying to sell you just to make a sale. I believe they genuinely care about their customers and want you out there cruising and having fun on the best bike for your needs. Can’t recommend their shop more highly.
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October 2023 by Tracey Allen-Jolicoeur
After many years of great Florida rides, hurricane Ian did a number on my beautiful bike. I picked this shop because it was near a dry cleaner. What a find. Everyone in the shop was friendly and knowledgeable, and they brought my bike back to life. This will be our go to shop for anything bike related.
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October 2023 by Barbara Petersen
Excellent customer service! Had two bikes to be assembled from a cross country move. They had many bikes to put together but mine were done in just a few hours. Each staff member is friendly, helpful and knowledgeable! This will be my local go-to bike shop. Highly recommend!
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September 2023 by Larry G.
Great folks, they were able to get my son's bike good to go quickly as he was going to be in town for a few days.
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August 2023 by Elizabeth Austin
I went in to go e-bike shopping. I went back a few days later to get the bike and had a repair on another bike to do. Kevin is a great tech who is also a fabulous teacher who explains everything in excellent detail. Everyone was super helpful and I couldn't be more pleased to find them on my first day in town. This is a gem of a shop.
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August 2023 by Donald Coker
I took in Joyce's bike to get a new front light which had a convenient latch so the light could be removed for charging without taking the bike into the house. They were able to find the correct gizmo and light and even put it on the bike...They also adjusted her seat height to just where she wanted it. Great service.
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August 2023 by Alex Hamilton
Customer service is alive and well at the Trek bike shop in Wildwood FL. My wife and I were very pleased with getting our bikes serviced and repaired. I highly recommend this shop. They spent the time to explain the repairs, made recommendations, and had our work done fast. Can't say enough nice things about this experience.
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August 2023 by Phillip Krasinski
I came into the store looking to get the right size, and brand of new clip in bike shoes. Thinking I would find my answers, then go home and shop online for the best deal. I actually found the perfect shoe, right size, and great price. The manager, Rick H, also took cleats off the old wet smelly bike shoes, and placed onto new bike shoes. Awesome service !!
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August 2023 by Douglas Schwan
Had a great experience with the guys at Trek. They don’t normally work on e-bikes other than the Trek brand. I needed a crank changed on my non-Trek e-bike.They said they’d take a look. So I took the bike over along with the hee crank parts I ordered off Amazon.In a few hours they had it switched out and the price was incredibly reasonable.I wish I knew about them before I bought my pricey bike online. They are perfect for mechanical bike repairs (they won’t work on electrical components of e-bikes not Trek brand)I highly recommend these guys!!
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July 2023 by Duane Blankenship
The guys were incredible, took time to understand the bike we were bringing in was an older model damaged by movers when we came to The Villages. Though it is old it has tremendous sentimental value and we wanted it restored. They explained the process and quoted us a fair price. We felt welcome and that our bike was in good hands. They also informed us the bike was a Trek Project One bike which increased the sentimental value confirming the person we attach the sentiment to had designed the bike custom.GREAT PLACE TO TRUST WITH YOUR BIKE!
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June 2023 by Nancy Cohen
This store is incredible! Kevin & Rob were kind, knowledgeable, super friendly and took care of my bike as soon as I walked in with it. We are new to The Villages so we didn't have a local shop ...I am so happy we took a chance walking in - best decision! I would 100% recommend Trek Bicycle Wildwood to anyone! Thanks again Kevin & Rob!!
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June 2023 by Kelly Hylton
I came in to the store to buy a new bicycle and to also get my old bike fixed, to have just as a spare. (The old bicycle was a hand-me-down, and inexpensive...like the kind you buy from a department store.) The salesman and mechanic both were friendly, helpful, and knowledgeable. The mechanic told me straight out (but in a kind way) that it would cost more to fix my old bicycle than it was worth. I appreciated that, because who wants to waste money? When we said we would just donate it to the nearest dumpster, he offered to donate it to an area organization that fixes bicycles and gives them to underprivileged children. My new bike, a Townie, was obviously more expensive, but it is literally the best bicycle I've ever owned. I would not have believed it, but there is DEFINITELY a difference. I love bicycle riding again. Thank you, Trek Bicycle in Wildwood!
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May 2023 by Glenn Parker
I ordered my new Verve 2 and it was available to pick up in about a week......quick service. My new bike was assembled professionally and only needed a small adjustment when I picked it up........quickly done and I was out the door.........after paying for the bike, of course. I was offered a free tune-up service within the first year and then further minor adjustments made when needed, normally without any charge. Friendly service from people who love biking.
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May 2023 by J Welp
Great, prompt customer service. Took me as a walk-in; addressed my tire problem very quickly with a very reasonable charge.