-
December 2023 by Sarah Wells
This place tried to put a hold of $151 on our credit card before we actually pumped gas. Employees state this is their usual practice for customers using a chip card. Capital One flagged my card immediately for possible fraudulent activity and deactivated my card. Seems like a very questionable practice to me. All we bought were snacks. Selection of cold drinks is on the small side. One star added for clean bathrooms. Applause for Capital One for great customer service though and turning my card back on immediately and wiping the charge.
-
December 2023 by Ocean Dullovi
Please corporate have this place clean very dirty
-
July 2023 by Tux Buttocks
Restroom passed the clean test! saw a cute fairy girl checking me out while shopping too! Check her out and see if you can find her naughty detail!
-
July 2023 by RNicholas Martin
For the last couple of days and as many visits there are still two diesel fuel pumps that are out of service!! Considering there are probably only five or six and total this is totally unacceptable and inconvenient. I even asked the store clerks about when they would be in service again and they had no idea although a service request had been put in!Also to operate the satellite pump on 21 you will need a piece of cardboard to wedge in behind the lever to keep it open!!The customer service is always fantastic but the maintenance department needs to step up its game and keep the customers happy and you're losing a lot of money with two pumps being continually down!
-
July 2023 by jane lewis
I would have given more stars, but the attitude from Nancy, the trainer, was so rude to me I never want to go in again.Went in around 4:30pm, no soap in the ladies bathroom, I let the fuel desk know, Nancy said she would get right on it. Now it's 10:30pm and I used the same bathroom. No soap. I forgot whom I told earlier, while no customers were in the place, I told the ladies at the counter there was no soap now, I was in earlier and there was no soap. NANCY totally reamed me about being short on help and she "would go put soap in the bathroom right now for just me!"Um, I was just letting them know. She flew off the handle infront of her trainee. WOW! If this is how Pilot trains their employees, to be completely arrogant to clients, no wonder Pilot is going down the tubes. Please corporate read this, watch your cameras how the employees treat customers and how customers treat your "hard working" employees. Nancy is not the "ideal" employee. Please, we just want soap in the public restrooms. By the way, if you catch a cold or worse, it's cause you have no soap in the bathroom! Nancy you are a rude girl, not a lady.
-
June 2023 by Jay Rock
Very poor service to this place today. Reserve a shower after long drive. No shower clean and no staff to clean it. This is unacceptable for travel center.
-
May 2023 by joseph kline
The plumbing in the showers need work. The handles dont turn off tightly. Everyone is nice but the cinnanbon lady
-
April 2023 by Chris Lord
Fuel pumps are severely outdated. Pumps do not read a vast majority of credit cards due to card readers being wore out. They lose $$$$$ a day because of this.
-
March 2023 by Jim Milliorn
This place stinks! Tight parking and no one cleaning the showers!
-
March 2023 by Rae
SCAM Wouldn't take my bank card at gas tank, said see cashier. Then checked bank account, and they charged us $150.
-
February 2023 by Jason Moore
Ahhh such a enjoyable pee. Nice clean restrooms with no wait
-
February 2023 by 75chevyc10
Absolutely the most disgusting bathrooms I have ever seen, deserves negative 1trillion stars. Might as well not even have bathrooms.
-
February 2023 by james meacham
Everything empty place is dirty trucks sleeping in fuel lanes buckets to clean windshield empty worthless
-
January 2023 by Bear Shellenbarger
This place is great! They have a fan in the men's room with vehicle air fresheners attached.. absolutely genius!! Kathy and Josh went above and beyond for me and all the customers in the store tonight. Give them both a raise please?
-
January 2023 by Mark Fitzgerald
Many out of order pumps … especially for such a busy station.
