Suburban Propane

Propane
Hours: Suburban Propane has been providing reliable propane installation and delivery services for over 95 years, serving residential and commercial customers in Sumter, Lake, Marion, Citrus, and parts of Levy and Hernando Counties. The company emphasizes personalized service, with local teams committed to customer safety and satisfaction. Many customers find the staff friendly and helpful. Several reviews highlight the helpfulness of office staff, especially one employee who received high praise for her friendliness and assistance. Customers appreciate the ease of setting up accounts and the generally pleasant service from technicians, who are described as knowledgeable and professional. However, some experiences have been mixed. A recurring concern involves communication issues, especially regarding scheduling repairs and service calls. Customers have reported waiting weeks or even months for technicians to address issues like leaks or equipment repairs, despite multiple follow-up calls. There have been instances where service was delayed or overlooked, leading to frustration. One customer discovered a slow propane leak that took nearly three months to fix, during which propane was leaking out of the tank without use. Although technicians are friendly and professional, poor communication between office staff and field technicians has caused inconvenience and dissatisfaction. Additionally, some customers experienced billing discrepancies, such as unexpected charges or difficulty understanding bills. Despite these issues, the overall sentiment leans toward positive, especially when staff go above and beyond to assist customers and resolve problems. Customers generally recommend Suburban Propane for its friendly service and dependable propane delivery, while noting that improved communication and timely repairs would enhance their experience.

• 3.17 miles

  

  75 Chrome Shop RV Repair, Propane
• 3.19 miles

  

  T&D Propane Propane

1. Wildwood, Florida