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May 2023 by Tenita L.
CVS Pharmacy is the ABSOLUTE WORSE! I came there around 10:15 am to get my meds and was told it would be ready in 45 mins to hour. Sidenote: prescription was sent the day before around 6:45pm. I came back 3 hours later and my medications STILL wasn't ready. I was told that it would be ready shortly...LIVID! I said okay I'll wait in my car. Returned about 10-15 mins later, the pharmacy is now closed. I asked the clerk why did you close when you knew I was waiting on meds that you said would be ready? She said if the window is closed that means you need to come back after 2pm! I lost it! Are you kidding me?! CVS this is unacceptable and something needs to be done about this. Being told three different times and still no meds is ridiculous.
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April 2023 by Arnold K.
Apparently the day of simple courtesy from a business' employee are long over. Nasty, controlling & demeaning seem the new norm. The CVS pharmacy on East Noble Avenue in Williston Florida has this down pat! Their pharmacy department is hands down the worst place to do business.My wife & I have been using this store for a few years now. The front end store part of it is always pleasant & helpful. The breakdown happens at the pharmacy. We've experienced as many as five pharmacists during this period & all but one were pleasant, outgoing & helpful. Unfortunately, no pharmacist seems to stay very long. Their assistants are the problem. Two have been great, the rest horrible. They're pompous, demeaning & controlling. Totally lacking in any social skills & completely devoid of any knowledge regarding customer care or courtesy. If you make the mistake of phoning in you first have to go through at least three, often five minutes of telephony crap & hope you end up with the pharmacy. Then you are automatically placed on hold. I have personally waited on hold for 47 minutes only to have one of the assistants pick & ask me to "hold please"... another 13 minutes passed & they hung up! Hanging up on you is a common method of handling customer phone calls. My wife experienced rudeness beyond comprehension. She went into the store to the pharmacy approximately 40 before their lunch. There was a line upon which she patiently waited. When she reached the window the assistant closed it, without a word, meaning they are now out to lunch for the next half hour!Two days ago I arrived at the drive up window with about 15 minutes to spare. There was a car there ahead of me. While I waited I saw that driver take care of three transactions, as the window drawer opened & closed that many times over about ten minutes. Not a problem. They complete their business & pull away. I pull up to the window & greet the assistant, Brett, with a "Good day". She greets me raising four fingers & says "four minutes".It took a second to realize she was telling me I had four minutes. I give her my info so as to get my prescriptions. She gets them. I then proceed to give her my wife's info to get those prescriptions & get told off! I should have given her both orders at the same time, now she has to print another receipt! This is contrary to how it's always been done & doesn't even make sense, Brett is really going to remember my name & birth date & my wife's name & birth date plus the two orders of multiple prescriptions? What a shame, she scans the order & pushes enter on the the computer register to print a receipt! Now she does that twice! I was now reprimanded a third time as she adds that now it's my fault the customer behind me will not get served! As I pull away I see her close the window, without even the courtesy of an apology... lunch time! It's over 20 miles for us to get to this store, is it worth this abuse? Then, upon arriving home, I found that my order was only partially filled. Brett's efficiency is simply amazing.In all fairness, I do not feel singled out or in any way special, we have witnessed many customers being rudely treated by these pharmacy assistants over the years we have been customers there. This pharmacy is a dump. Even though transferring our prescriptions will be an undertaking, it's probably time to change pharmacies. CVS apparently does not want or need our business.
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November 2022 by Lisa M.
If I could give this CVS location a 0 star I would. They don't even deserve1. They tried to give me the wrong medication through the drive through. It was the brand name and not the generic. My insurance doesn't cover so I pay OOP. She argued with me in the drive-thru and was rude so I left the drive thru and called my doctor to confirm they called in the correct medicine that I have been on for a couple years. I proceeded to the inside counter explaining again that my doctor did call in the correct meds and it took her 10 minutes on the computer for her to tell me to have a seat it will be 10 minutes. I waited and 6 minutes later I heard the pharmacist say my name that my prescription was ready. Meanwhile a lady came in and the two girls were helping trying to find her prescription, they were going through every single bag in those bins looking and searching for over 10 minutes. I politely went to the counter and asked if she could ring me up and she rudely said they were helping the other lady and she said before me. I said no I was before her and I heard him say my meds were ready. She stomped back there and finally got the meds after the lady said she was in no hurry to help me first. She basically threw my meds at me and didn't even say nothing after it was all their fault this whole time! I was there a total of 30 minutes this whole time. Worst CVS I've ever been to. I'm so glad my insurance is changing the first of the year.
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September 2022 by Google user
Pharmacy and store staff, especially Asst Pharmacy Mgr Chris, exhibit some of the best customer service I have experienced in a long time. Very pleased with switching my pharmaceutical purchases/needs into their capable hands. ???
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July 2022 by Pic R.
Super helpful staff Pharmacist Chris is awesome, very helpful very caring . I would highly recommend this pharmacy always a pleasant experience here
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May 2022 by Taz Moon
Pharmacy and store staff, especially Asst Pharmacy Mgr Chris, exhibit some of the best customer service I have experienced in a long time. Very pleased with switching my pharmaceutical purchases/needs into their capable hands. ???
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May 2022 by Faith Story
Not sure what’s going on I can’t call the pharmacy nor the front of the store without being hung up on one being transferred from automated system to any phone in the store.
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May 2022 by Stephanie Wilkerson
Had exactly what I needed
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May 2021 by Paul L.
Well I don't think the 1 star reviews are fair, I've been there, Sarah the store manager treated me very well and even have a conversation because it wasn't busy. Nothing more I could ask from a CVS...if you people need 5 stars hotel service, maybe find one.
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July 2018 by Fort M N M M.
If I could give this CVS minus 10 stars, I would. I had some seriously painful hives from an allergic reaction and saw my doctor. At 2:30 pm I watched my doctor email a prescription for steroids and a cream into this CVS. At 5:00 pm when I got to CVS they told me they had no prescription for me. Upon my insistence the pharmacist continued to look for it (I am sure she would have just let me walk out without my prescription otherwise because she really didn't seem to care). She then found it on the computer and asked me for my insurance card, looked at it, and told me it was the "wrong one" and insurance would not cover my prescriptions (although I have used this same BCBS card for 24 years, without issue). I asked her how much the prescriptions would be without insurance, she said the cream was over $200, and the steroids were nominal cost. I told her to just give me the steroids, at which point she told me I would have to wait 15-20 minutes for them to be filled! I asked her what the hell was the point in having them ordered 2-1/2 hours before? She offered no apology. I paid for the steroids, as I had no choice, but left without the cream which was supposed to have helped with the pain. This woman should just stay behind the wall and fill bottles because she clearly doesn't care about the people who need the prescriptions.
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October 2017 by Susan F. Harvey
I've been coming to CVS for over 4 years. I have found the staff very informative, knowledgeable with great customer service. Never had to wait over 20 minutes for a prescription.