-
January 2024 by John S.
In praise of pharmacist Bryan-- Ok so I am a physician (i do not tell them that when I use this pharmacy) as well as a customer of this cvs pharmacy . I know the medical system is a mess- and just want to say we should not take it out on the pharmcay employees who have to navigate a complex system that is always changing rules. I had what was supposed to be a simple issue-- convert a mail order script to local pick up. Bryan spent literally 28 minutes dealing with the same cvs care mark phone trees and hard to understand reps that we do trying to resolve this. All the while his technicians were bringing him other issues to handle. I felt bad for him since I saw the customer before me had an authorization issue he was trying to resolve with that person's drug plan also spending a long time on the phone. And he had to turn away someone whose drug plan would not allow a "vacation refill" for a restricted item. The problems are not the fault of the cvs staff and Bryan kept his cool, and was professional and caring and wanted to make sure we got our meds. The pharmacy benefit managers and drug plans make this man's job very difficult.
-
January 2024 by Cindy V.
Every time that I come to this location to pick up my medication from the drive thru they are extremely RUDE
-
December 2023 by Edgar R.
This cvs goes above and beyond, the night crew is top notch and if you happen to get Chris he knows everything
-
October 2023 by Marc L.
I have been going to this CVS location since it opened, and before that, when it was an Eckerd Drugs. The pharmacy techs are really nice whether you go in the store or in the drive-thru. The store employees are also really nice and friendly. You really appreciate this store a lot more, especially when you go to some of their other locations.
-
September 2023 by M K.
Take caution when booking your covid shot at Wilton manors five points . I did a week in advance and when I arrived they told me they had ran out before I had actually booked my vaccine- so the scheduling is useless!
-
September 2023 by Jim D.
It's like the Seinfeld episode where he rented a car and it wasn't there. Made an appointment for COVID booster and they didn't have any when I got there. Ridiculous.
-
July 2023 by Daniel R.
I love the fact that this location is open 24 hours a day. Also am I the only person that keeps having a good to great experience each time that I go? So the staff here has always been super friendly and helpful. They have a good assortment of items, people keep in mind this is not a super market..they have the basics and a bit more. The main thing here is being a pharmacy. Plenty of parking. They have automated checkout or regular checkout. This location usually has a homeless person up front or like last night a rather crazy looking guy taking his shirt off and on for spectators. None of this bothers me but if you're sensitive to it be prepared.
-
December 2022 by Javier O.
No, ever one star. The pharmacist Adam S. just told me that I couldn't be expected to be treated like a baby if I don't hear from them on a prescription. I had called the previous day (to avoid this situation), going to the pharmacy and not getting the prescription, but they told me they had ordered and would be there with my other prescription the next day. All I ask them is that they give us a call or text message (the customer) if they are still waiting to receive it, as they said they will. They usually text you nonstop when you have a refill why not when you get a new prescription? So we, the customer, save a trip and time. When I explained this to him, he said he did not have my sympathy. I do not need his sympathy; all I need is service. This situation started when his assistant would not let me finish my sentences and kept cutting me off. I recommend avoiding this location if you value your time and dignity.
-
November 2022 by Don L.
I called the pharmacy twice yesterday and was placed on terminal hold for 45 minutes then 30. What horrible customer service!!!!!!
-
July 2022 by Leonard S.
Very nice store. Great location in Wilton Manors. Filled a prescription with nice employees. Clean and well organized store. A lot of sales and rewards. Parking is tight, more parking in the rear.
-
December 2021 by Bryan G.
Agree 100% with the other 1 star reviews, although I used to really like this CVS, there was one woman working that was always super friendly, but to get hung up on three times after sitting on hold while trying to find out the issue is with an urgent prescription when they didn't even call to say it's on hold. Time to find a new pharmacy.
-
December 2021 by Catalina C.
This place is absolutely deplorable. By far the worst lack of care I have ever experienced. Forget customer service, that does not exist there. I went in person because they never answer the phone and the pharmacist refused to have my prescription transferred from a Walgreens there (insurance restrictions) refused, even though that is the protocol.
-
November 2021 by Sarah B.
We ran into this CVS on Thanksgiving day for allergy medicine. We were glad it was open with a great selection! But I felt bad for too for the people working there.
-
October 2021 by William H.
This CVS is the absolute worst I have EVER been to. They NEVER answer the phone and when you do call, you're on hold for about 18 minutes before they just drop the call. The pharmacist talks poorly about customers right there in front of them, the staff are apathetic on their best day, and every single time I'm in there it's complete chaos. It's sad because I expected so much more. Do not use them. Driving to a CVS further away will save you a lot of stress and time.
-
September 2021 by Emily J.
Geraldine is the best! She went above & beyond to help solve an Extra Care card issue I was having. She is a professional & efficient cashier!