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March 2024 by Daniele Ferreira
Awesome massage! But the reception and service was very traumatic. The front desk lady didn't had any patience when found out I didn't spoke english fluently. Was very rude, had no empathy, and exchanged comments and looks with the other receptionist. When I finished my massage with hot stones, I left immediately, very embarrassed. When leaving, I received a call from the front desk, came back and she asked for my card, I understood she was asking for a tip. I didn't tipped her. Unfortunately the massage-therapist didn't get a tip because of the bad experience I had with the front desk ladies in my first ever visit.People need to learn how to deal with costumers, it really isn't a job for everyone.
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March 2024 by Jen H
We recently moved to FL and after all the moving, unpacking, cleaning, organizing a whole household from one country to another, it took a toll on my body especially my neck, shoulders, and back. I went on a whim because I had limited range of motion with turning my head. I luckily had Angela as my massage therapist. She was both only attentive, but so knowledgeable! By the time my session ended, I had full range of motion with no discomfort. All of the tension on my back, shoulders, and neck have resolved. It’s very cliche, but I literally felt like a whole new person from when I arrived. I’ve already booked my next session and will continue To do so!
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March 2024 by LEO ROY SERRAO
Good place for a massage .Professional and experienced massage therapist .
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February 2024 by Lexy Mendez
I had my facial today with Evelyn and she not only made my skin wonderful, she made me FEEL wonderful. Such a sweet girl and a great listener. I haven’t had the best couple of weeks and booked a facial as something to get my mind off of things. She made my day so much better with her radiance and positivity! Thank you so much Evelyn!!!
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January 2024 by Sarah C.
One of the few things Ill splurge on. Ive had several massages with Char and Amanda M and they were great and relaxing. The membership is worth it, and they give you the convience of freezing it from time to time.
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September 2023 by Chinsia Francis-Hill
Had a massage today and Elizabeth was amazing!!! Hands down best therapist I had so far. My body feel brand new!!
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July 2023 by Augustine Peguero
I do not recommend."Dear Hand and Stone,I recently decided to cancel my membership at your massage spa due to some concerns I had about the service I received. While I appreciate the effort put into creating a relaxing environment, I found that the overall experience fell short of my expectations.One aspect that disappointed me was the lack of personalized attention during my sessions. I felt that the therapists didn't take the time to understand my specific needs or address any concerns I had expressed. Additionally, I noticed inconsistencies in the quality of the massages I received, which left me feeling dissatisfied.Furthermore, I encountered difficulties when trying to schedule appointments. The availability of time slots was limited, and the booking process felt cumbersome and unorganized. It would be beneficial for the spa to streamline the scheduling system and ensure better accessibility for its members.In addition, I was charged for three massages after I had canceled my membership and was told by Katie today that I cannot use them anymore because they have expired… You kept charging me. At least consider refunding my money. What a horrific way to treat a customer.I wanted to provide this feedback in the hopes that it will assist your team in improving the overall experience for your valued clients. With some adjustments, I believe your spa has the potential to provide exceptional service.Thank you for your attention to my concerns. I hope that my feedback proves helpful in your quest to enhance the quality of your services.
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May 2023 by Hannah O'Rourke
I love this Hand and Stone location! The staff is always so friendly and welcoming. I've had several massages with Maria, she is the BEST! I've been to a few H&S in Central Florida, this location is my favorite.
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May 2023 by Mimi Holloway
Karla at this location is amazing! She's so attentive and thorough, I won't see anyone else!!! Highly recommend.
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May 2023 by Savi
Great massages, just be aware they will push their subscription service on you while you're groggy from the massage
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April 2023 by Marina D Wilson
Went here for the first time. Elizabeth was my masseuse and she was great (I had the Himalayan salt massage). Hand & Stone is clean and very accommodating. My massage was a very relaxing experience and Elizabeth has magic hands! I would definitely recommend!
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April 2023 by Peyton Hazelton
First time coming here for a massage and I had a great experience! The place is clean and everyone was very friendly. Layla did an incredible job and made sure I was comfortable throughout the session. Excited to come back!
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March 2023 by Samantha Reed
I absolutely love H&S Windermere! They have been friendly and attentive each time I have visited. I have a monthly subscription and they make it worth every penny. Vanessa is my favorite massage therapist. She is fantastic for heavy pressure and reliving the “crunchy” spots. I have tried other Hand & Stone locations but I won’t go to any of them anymore because Vanessa is definitely my go-to.
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March 2023 by Jacqueline Luberto
Amazing spa with the kindest people! The front desk and masseuses are so friendly, sweet, and attentive. I look forward to every visit!
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March 2023 by Jim Edgin
Great experience from start to finish. Friendly & knowledgeable staff. Time well spent!
