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November 2023 by Pete Spulecki
Orangetheory is the best workout and this location is awesome! You get an amazing, science backed workout that is well rounded and all in 60 minutes. The coaches, staff and members are great. I give it a 12/10.
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September 2023 by Irene Mazloom
It was a great work out! Love the rowing machine and working out with the weights. The instructor was very helpful and kept checking up on me.I am probably 25 years older than most of the students in my class. Proud to say I made it to the end of class feeling good.
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July 2023 by Sherri Schwartz
I’ve been a member of OTF since October 2019. I’ve learned so much and gotten so much stronger. My endurance and pace have increased and allowed me to continue to achieve goal after goal. We’re always encouraged and supported to do better. It’s a great community of members and coaches.
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June 2023 by Asmita Arora
People at reception are not at all helping with freezing and transferring membershipPlease don’t take membership if you don’t want to feel stuck
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April 2023 by Christine Ritterpusch
Great coaches- love the workout templates. Unfortunately the client experience is awful when the current Studio Manager is manning the front desk (everyone else was great!)
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February 2023 by Amanda Taylor
I LOVE the coaches and front desk attendants at OTF Windermere! I’ve been to other studios when traveling and hands down this is the best studio with the most enthusiastic and uplifting staff. Love calling this my home studio <3
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January 2023 by Avree Hutchison
Edit to add:Here I am a month later after writing this review and they still will not cancel me. The attempt to charge my card at least three times a day which is now becoming harassment.Super frustrating experience trying to cancel my membership. I’ll start off by saying that prior to this situation, I have been a part of this specific location since before covid and have always had a wonderful time and recommended it to many friends/family. The staff was always friendly and a welcoming environment. That took a huge turn once I attempted to cancel my membership due to a back injury as well as the class times no longer fitting with my work schedule. I have not attended since June 2022 which I have paid for all the way up until now, but that is not the issue. I requested to cancel in early October 2022. I received a charge for November which went through and then again in December which was declined through my bank. I reached out again today to request them to stop attempting to charge my card in which I was rudely belittled on the phone and was told that I have to pay the December declined payment in order to cancel. Not only have I not received the services I have paid for June through now December, they are expecting me to pay for December in order to cancel even though I requested back in October to cancel? This is not ethical whatsoever. I am not asking to be refunded all of these months. I am asking them to stop trying to charge my card because I cannot attend the classes. I truly hope they can do something to fix this but for now, I will not be recommending OTF to anyone.
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January 2023 by Stephanie A.
Attempted to take my first OrangeTheory class ever at this location after moving into the area. No where does it state you are required to be there a full 30 minutes in advance otherwise you are denied entrance. I was promptly told to leave as soon as I arrived at 8:10 for an 8:30am class. Struggled to understand the purpose of that large amount of time. For those who want to go to their first OrangeTheory class, get there well over 30 minutes in advance for whatever it is they need to preach to you beforehand otherwise you'll be asked leave and disappointed. I just wanted to try a new workout!
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November 2022 by Lynn Snow
Awesome experience, making a workout more fun than I thought possible. Nick Snow is the best coach ever!!
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November 2022 by Micah J. Tappe (MicTap)
Fantastic workout, great atmosphere, fun classes, personalized trainers, new equipment, and helpful coaching. Would highly recommend!
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November 2022 by Trent Ryan
Really frustrating experience. The manager offered to backdate my cancelation so I was not charged again. I was then charged again and called a liar by a different employee on the phone. I have the form they send me showing the effective cancelation date.While the group classes were fun the customer service is abysmal.
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November 2022 by Alejandra Rodriguez
This is a fantastic gym!!! Amazing personal trainers and workouts. Clean gym. I highly recommend this place to anyone who wants to get in shape.
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November 2022 by Debbie Wenrich
I really enjoy going to these classes. The coaches are motivating and helpful. I like that they show you how to do the exercises correctly and assist you with alternative exercises if you have limitations.
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November 2022 by Andrea Collins
Although it’s the same equipment, you never know what to expect with the workout or what the focus may be for that day. Also, the coaches get to know you and challenge you to your truest potential. If I hadn’t tried OTF, I’d definitely be doing the same routine at a local gym, using the same weights I always had and my form would have seen no improvement.
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November 2022 by Adam Schneider
I don’t understand what the owner/ front desk staff don’t understand about “stop texting me please”.First it’s massively unprofessional to keep my number for the sake of texting me every few weeks to beg me to come back. I canceled because of a sciatic injury I sustained outside of OTF and a doctor warned me that the intensity could cause issues so I switched to a specific trainer who can work with my specific issues and needs.I have received 3 texts from this place! I reply back every time to please take me off the list. Just sent the text today a picture of me asking last time. It’s harassment and despite OTF not refunding 3 months of classes I couldn’t use (didn’t think to cancel when I was in so much pain I couldn’t sit down for 3 months), I felt i was leaving a place I could recommend in the future. I tell people all the time OTF works but this practice of harassing my phone is just a low level way of trying to regain past customers.Since this is the case, I’m here to let people know that if you don’t use your OTF class for a month within the last 4 months you can dispute the charge on your card. If you haven’t been to a class they can’t hold your money. I got my 3 months back.Poor business mentality behind the team here in terms of retention and common sense marketing strategy. Coaches are great but owner is clueless at some level.