Trustco Bank is a 5-star rated institution providing old school, personal service. The staff at its branches, such as in Windermere, are consistently described as friendly, personable, cheerful, super helpful, professional, thorough, kind, knowledgeable, supportive, and caring. They welcome customers by name and are always willing to assist with a smile, creating a supportive environment where it is easy to ask questions and feel at home. Employees are commended for their great service, customer service, and care, even staying past closing hours to ensure everything is done correctly. Customers report having wonderful experiences and would definitely recommend the bank. Trustco offers a wide variety of great deposit and loan products, accessible through its website and mobile app.
Fantastic customer service . The staff treated us like family and were extremely patient. Trustco continues to exceed expectations
September 2025
Trustco employees stayed over an hour past closing to add my husband to all my accounts and change the ITF on all my accounts. They were professional, thorough, and kind and made sure everything was done correctly even though it was after hours. So appreciate them!
September 2025
As always, thank you for the great service, customer service and care whenever I visit the bank. Always willing to assist with a smile. Thank you Joseph.
