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January 2024 by M Hancer
My ordeal with the Samsung S23 Ultra repair service was an exercise in frustration and disappointment. Initially, I was promised a repair completion time of 2 to 3 hours. However, this estimate turned out to be grossly inaccurate. I left my phone at the service center at around 11:00 AM, but it wasn't until 8:00 PM – an hour past closing time – that I finally retrieved it.The prolonged wait was made worse by the service center's complete lack of communication. Contrary to their claims, the testing on my phone had already been completed. Yet, they showed no urgency in resolving my issue. It was only after I visited their office at 6:30 PM, without any prior update from them, that they started to address the situation.Their inability to connect to Samsung servers added to the delay, and their misleading statements about 'ongoing testing' only deepened my frustration. This experience has revealed a profound level of indifference and inefficiency in their service, particularly for those with devices under warranty.I strongly recommend against using this service for Samsung repairs. Their disregard for customer time, lack of honest communication, and systemic issues are alarming and unacceptable.
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January 2024 by Chloe vassell
So disappointed with my service and my repair. Took them a week and a half to fix my device and they didn’t even fix it properly fix it. Device is still not working.Issue started less than 24 hours after getting my device back.Would not recommend place to fix any any device.
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January 2024 by Tini Picarello
The biggest shout out to Robert!! He noticed a small detail and it was the main issue!! He was so kind and helpful. This is why I always go to UbreakIfix best service!
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January 2024 by Tracy Mini Videos Channel
I have been to uBreakiFix in Windermere many times. We have a lot of iPads and devices and they get a lot of use and not always gently in my house lol so I am a frequent visitor. The service is excellent, the guys are so helpful, friendly and knowledgeable about all things technical. Highly recommend if you have an issue with your devices. Way cheaper and easier than replacing.
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January 2024 by Michael Velazquez
Phenomenal shop and service for your tech needs. The tram here managed to fix my Sega Genesis after having it boxed up for years in the garage. Throughout the entire process they were very friendly, communicative, and provided clear advice. I 100% recommend the tram here and will be returning here specifically.
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January 2024 by Brock Shegda
Alex was excellent. I went in with the mindset that my charge port would need to be replaced. However, he identified a build-up and suggested a cleaning may be all I needed. He was absolutely correct. Saved a little money and got my phone fixed! Thanks!
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January 2024 by Chris Lestochi
Robert was very gracious to take of my request just as he was getting ready to close the store. Very professional, knowledgeable and courteous. Great service!
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January 2024 by Amanda Caddell
Devin was super nice & informative. The replacement time didn’t take long and the automatic updates on my phone process was very helpful. Very budget friendly for what I needed. Highly recommend taking your devices to them for fixing if you need it!
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January 2024 by Rachel C
My husband and I are so impressed and extremely thankful to this place. We’re from Ohio and my husband’s phone stopped working. He needed it to get us home, and stopped into this place for help. We were due to go home the next morning (less than 24 hours), and because of this urgency, and because they didn’t have a part, Devon drove about an hour away to get this part for us so that we would have his phone for our trip home. Thank you so much for your kindness!!!
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November 2023 by Joe Young
The service was great . Walked in, dropped the phone and the repair was completed very quickly. Well under the 2 hour estimate I was given. Although it was a little pricey, they did a great job.
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November 2023 by Alway’s Going Place’s
Got a iPhone 15 case from here and I’m from out of town-Charlie helped me out with a discount if you buy two items in one purchase- lowering the overall price. absolute pleasure!
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November 2023 by Rodrigo G.
would have loved it if they could answer the phone. i love driving thirty minutes to be to tools they don't want to do anything. as I can hear the phone ringing
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November 2023 by Brigid P
Amazing experience here! Came in about 2 hours before close just hoping there was some way I could get my cracked screen fixed same day. Devan was great! I felt so bad because he was alone and had a lot of work piling up but he got my repair done in an hour and was also extremely friendly. 10/10 and major thanks to Devan??
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November 2023 by Jeff Crowson
Devon was great. Explained my phone was fried and needed a new phone. No charge of his evaluation. Recommend this service to all my friends that need assistance.
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November 2023 by Ani Mei
Charlie was excellent!!!! Truly instrumental in allowing me to recover what I could from a fully damaged device! His knowledge, customer service, attention to detail, kindness and efficiency are reasons I will continue to return to the Windermere Lakeside facility for his excellent service!
