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October 2023 by Lammie
I ordered a media credenza special order site unseen and it is exactly as expected. It looks beautiful… no nicks scratches or dents and it is large and white. My sales person was great. There were three delivery people which makes a huge difference in preventing damage. I had to hook up the media boxes and such and they were very helpful and thoughtful, and seemed to care about the work that they were doing. I highly recommend quality product and service.
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October 2023 by Tammy Lovestoshop
I purchased a large curio cabinet. The cabinet was a floor model with a clearance price tag of a little over 2 grand. Our sales woman was all about making a sale! Promises were made and we were told if we needed anything at all to call. Baer’s policy on a floor model is they do not fix anything that is already broken but the sales woman assured me if the delivery people broke some thing they would fix it, and after looking the cabinet over closely at see what condition it was in, I realized it was in pristine condition, so we purchased it. On the day of delivery the team that brought it into my home and unpacked it evidently pushed in one of the glass inserts on the side panel. They also lost one of the pegs that held a glass shelf and did not level the cabinet at the base so it was tipping forward, and with a weight of almost 300 pounds I was scared to get near the because it was leaning so far forward. I tried to get a hold of our sales lady and I left a couple of messages and she did not return my call. After a 4th attempt I got lucky, she was at work and they called her to the phone. She said that she would get a cabinet guy out to fix the problems and have the customer service center call me. The customer service center called and said they would deliver the missing peg and have the delivery people put in the last glass shelf. I complained about the side glass insert being pushed out and the cabinet tipping forward and that I was really apprehensive about getting near the cabinet. The second crew arrived from Pompano Beach (Main guy was named Will and he was amazing!!!) this crew was absolutely wonderful. They pushed back in the glass side insert and re-attached the strip holding it in. They also adjusted the door because it wouldn’t stay closed properly, they brought a peg and put my shelves back in. They also fixed the tipping forward of the cabinet. The first set of delivery people did not adjust the adjusters at the base so that the cabinet would set level. Therefore that was why it was tipping forward. They also found a lot of screws and loose pieces that had fallen down under the two pull out drawers on the base while being delivered. The back cabinet braces had only been attached with one screw on each brace from the original delivery crew! Therefore it was not safe either so they added more screws that they found in the base underneath the drawers and the cabinet is in perfect condition now and I love it!! Again the second crew that came out from Pompano Beach were amazing. The first crew left me with a cabinet that actually was dangerous to be around in my home! Kudos to the second crew that fixed everything that the first crew had messed up! This cabinet is gorgeous. It’s a wonderful piece of furniture, and I am thrilled with it now! Would I do business with their store again? More than likely yes, but I would not use the same sales person at all. She did not care whether I was happy or not after she made the sale and I would insist on a different delivery crew. They do have some beautiful pieces, but I’ll make sure the next time I do not buy a floor model that way I’m not stuck with something that’s been damaged during delivery. Thankfully, we got a crew that cared enough to go above and beyond what the customer service sent them to do! The original delivery crew needs to be retrained evidently. (Photo was taken at their store location and not inside my house)
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October 2023 by SAD Dreibelbis
Great service! From Stewart helping us decide what we wanted, to following up with me every few weeks after 6 mo window. We could not take delivery right away as house was not finished. He made sure I was kept in loop. Three great delivery guys came to house to set up. Wonderful job! Will buy here again.?
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October 2023 by Jo-Anne Kristensen
Wonderful experience from start to finish! The sale after talking to the knowledgeable rep was completed easily online and I didn’t need to go to the store. Delivery was quick and communication about the delivery was excellent. All in all, I highly recommend Baer’s Furniture in Winter Garden.
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September 2023 by Paula Tedesco
Amy Rice, our sales person, was very helpful, knowledgeable and accommodating. The furniture we ordered was delivered on time and the delivery men were very efficient and polite. We were very pleased with our purchase from Baer’s as well as the service we received. Would definitely recommend Baer’s to anyone in the market for new furniture.
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August 2023 by Sheila Rose
Very nice store! Ellen was very helpful with the purchase of our sofa. She is was knowledgeable about all the furniture we looked at. She was very patient. Thank you Ellen. Our delivery guys were fantastic. Very kind and knowledgeable. Very smooth delivery Thank you Baer's
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August 2023 by Tamara McDaniel
Awesome!! Quality furniture with awesome delivery. The delivery crew knew exactly what they were doing and were attentive, cautious and careful with the furniture and their surroundings. Thank you Baer's Furniture for the excellent service from Ellen in Winter Garden to the delivery crew and setup.
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August 2023 by Michele G
A few years ago we bought recliners from Don at Baer's. We went back to upgrade to new recliners. Don was still there. He remembered the old chairs. Quick, efficient, professional service. We'll choose Baer's first again when looking for any new furniture.
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July 2023 by Gloria Gysbertsen
Gigi was our sales rep and was extremely helpful in helping us with our purchase. The delivery staff was fantastic. They arrived on time and did a great job setting up the items that we purchased. Baer’s furniture has great quality merchandise and will be buying more furniture from them in the future. Gigi made the entry experience a realPleasure. She was very professional and knowledgeable.
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July 2023 by viviane goubrane
I would like to update my review as the problem has been solved by Bears branch manager and the sales person Kelly. Which’s she’s a very nice person and highly recommended. They send my brand new bed and i can’t wait to receive my sofa once it’s available at stock.My order was messed up. The delivery mens who came to my home was unprofessional. They came was the wrong order, the bed that I ordered was a brand new bed. They send me a dirty bed missing one panel. It was a floor simple has been sold for another customer and the other customer name was on the tag. The sofa was brand new, when they open it. I found a big mark on it. They said either refuse it or keep it and we will send a technician. I said I need another sofa. Ended up that they call the manager of the delivery and he said I will send a brand new sofa and keep this until you receive another one because I said I have a visitors coming to stay at my home and I don’t have any sofa to let them sit on. The second day I went to the Bears store, the branch manager was really nice he and the sales person was nice. They was trying to solve the issue and they refund 149$ delivery fees. After they talked with the corporate and I suppose to receive another bed, The delivery call me again and they said your bed is missing a panel and we don’t have no more in stock and no more sofa in stock. I believe that they gave the other customer my bed and they only have the old bed that came to my home before because it was missing a panel as well. No body call me again, no one from customer service responding to me. Bad customer service. I don’t know what will happen to my order.
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July 2023 by Joseph Polino
Nice selection of furniture. Our salesperson was very friendly and professional, wasn’t on top of us while we were looking but close by if we had any questions. Our delivery went smoothly and on time. The delivery guys were great as well. Someone called us before the delivery guys left just to make sure there were no problems and we were completely happy with everything.We will definitely shop here again and recommend your store to all our new neighbors here in The Villages. It’s not common today to find a business where customer satisfaction is their biggest priority.
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June 2023 by Sarah Knight
The selection of furniture at Baer’s is excellent and their prices can’t be beat. Ellen helped me with my purchase of a Tommy Bahama Cal King Canopy Bed and delivery was so smooth. There were tricky angles to navigate in my home and the delivery guys were careful moving in all the pieces. They were very quick to assemble the bed and even helped me move my old bed frame out. The whole process was easy and professional and I couldn’t be happier with my purchase
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June 2023 by Lori McCord
Such a wonderful shopping experience. Our salesman was helpful but not pushy. We found a beautiful bedroom set at a fair price. The delivery team was punctual and careful. Would recommend for a better than average experience you’ll find at the other chain furniture stores in town.
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June 2023 by Heather Deputy
Benjamin was just the right balance of helpful and removed. He was easy to find when we had questions, but he gave us plenty of space to look around on our own, too. We never felt pursued or pushed, which led to an extremely positive experience overall. The delivery team was prompt and polite, and took great care of our new furniture. I highly recommend Baer's.
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June 2023 by Marjorie Kirkpatrick
From start to finish, my experience was great. Gigi sales associate at winter gardens was very helpful. It was refreshing not to feel pressured to make a purchase. Delivery was perfect , on time and seamless. My Bali Hai bedroom furniture was even more beautiful than I remembered in the showroom. I am please with my purchase and look forward to enjoying it for years to come. Baers does not disappoint. Best furniture company in Central Florida.
