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June 2024 by Ms Queen Davis
Great Sales
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May 2024 by Abigail Nino
The manager Donna is so lazy and rude. Multiple times have I come in and she will not move a muscle to help the line. I was in there a few days ago and the line was ridiculous. Only one girl on register and she would not even step close to the register to help out. Pitiful behavior as a manager. Such a shame!
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April 2024 by NAILIN ARAUJO
The pickup service is a disaster, in the store on Daniels rd, in the winter garden village, I bought online and went to pick up, when I arrived at the store there were some customers, there was a queue at the cash register, I approached one of the employees last I told her that I had an order for pickup and she told me that the queue should fall, I ask myself why we buy online with pickup? Do we have to stand in line? I think it is not logical or fair, it should be noted that the employee who sent me to the queue was talking to someone, I think they should reorganize the tasks or supervise the staff to give good service. They have bad service!!!!??
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February 2024 by Catherine Law
I really love the experience of the order online and pick up in store. This will skip all the lines at check out.
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January 2024 by Yuliya Mariani
I recently picked up an online order at the Bath and Body Works store in Winter Garden, FL the WG Village location. Unfortunately, our order was placed inside an extra large bag, and all of our items such as plugin refills and candles were not wrapped in paper or placed in smaller bags perhaps to make sure the glass won’t break. There was a lack of proper ID verification upon retrieving our online order, we were only asked for our first and last name, meaning anyone could’ve came to pick up our order, which could’ve potentially cost us loss of money. When we requested a smaller bag, the staff handed it to us the bag and asked us to move aside to transfer the items ourselves, so she can take care of the next customer. Very disappointing service and attention to detail.
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January 2024 by Carlos A. Borges
Love it
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January 2024 by Edu Demiquili
I just wanted to say great customer service! I was helped by a girl named Milaya. She was very helpful and I’m extremely satisfied with her service.
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December 2023 by rubyrican mota
Liked how the employee explained their promo and was attentive.
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December 2023 by Miriam Fernanda De Paula
I am crazy for anything from bath body works since 2017 when a friend introduced those great moisturizers since that I can’t stop buying candles, moisturizers, shower gel, hand soap and much more
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December 2023 by Irene Walshe
Great place in Winter Garden for fragrances, candles, body creams and other things. They have beautiful gifts for almost everyone. The christmas candles are nice. Good service
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November 2023 by Priscilla's World
I am really big on customer service and these last couple of days has been a nightmare. I called the store to ensure I can return my online order in-store. The following day I went to return my online order and there was a bit of confusion, no biggie… I understand that things happen! They returned my items and I paid out of pocket for my exchange and was told I would receive and email confirmation of my refund. Well, the transaction wasn’t done right because I only received partial money for my exchange.I called the very next day to bring it to their attention, however, after explaining everything I was put on hold for 30 minutes. I had to hang up and call again. No biggie! But then, when o called back, I was brushed off and told to physically come into the store, ask for a manager and they will work it out. The store associate told me there was nothing they can do. (Which I know is not true)I honestly felt like they just didn’t want to deal with the issue and was giving me a hard time and I’m a very patient and understanding person. Even when I was in the store the associate I dealt with just seemed “bothered”. This job is all about customer service and problem solving. I honestly hope that their customer service team does a better job at coaching on how to deal with paying customers. I absolutely love to support my local businesses but I will go elsewhere if need be or continue to order online.Online is fantastic. I called them and they were able to resolve my issue immediately.Thanks for listening.
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August 2023 by Danny Walter
Love there men's products
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July 2023 by Cap Ker
Excellent attention
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July 2023 by Luisana Roa
Amazing like always!
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July 2023 by Jaifee Olba Jamul
I liked it, the square is very nice ♥️
