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February 2024 by Catherine Law
I really love the experience of the order online and pick up in store. This will skip all the lines at check out.
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January 2024 by Yuliya Mariani
I recently picked up an online order at the Bath and Body Works store in Winter Garden, FL the WG Village location. Unfortunately, our order was placed inside an extra large bag, and all of our items such as plugin refills and candles were not wrapped in paper or placed in smaller bags perhaps to make sure the glass won’t break. There was a lack of proper ID verification upon retrieving our online order, we were only asked for our first and last name, meaning anyone could’ve came to pick up our order, which could’ve potentially cost us loss of money. When we requested a smaller bag, the staff handed it to us the bag and asked us to move aside to transfer the items ourselves, so she can take care of the next customer. Very disappointing service and attention to detail.
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January 2024 by Carlos A. Borges
Love it
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January 2024 by Edu Demiquili
I just wanted to say great customer service! I was helped by a girl named Milaya. She was very helpful and I’m extremely satisfied with her service.
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December 2023 by rubyrican mota
Liked how the employee explained their promo and was attentive.
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December 2023 by Miriam Fernanda De Paula
I am crazy for anything from bath body works since 2017 when a friend introduced those great moisturizers since that I can’t stop buying candles, moisturizers, shower gel, hand soap and much more
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December 2023 by Irene Walshe
Great place in Winter Garden for fragrances, candles, body creams and other things. They have beautiful gifts for almost everyone. The christmas candles are nice. Good service
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November 2023 by Priscilla's World
I am really big on customer service and these last couple of days has been a nightmare. I called the store to ensure I can return my online order in-store. The following day I went to return my online order and there was a bit of confusion, no biggie… I understand that things happen! They returned my items and I paid out of pocket for my exchange and was told I would receive and email confirmation of my refund. Well, the transaction wasn’t done right because I only received partial money for my exchange.I called the very next day to bring it to their attention, however, after explaining everything I was put on hold for 30 minutes. I had to hang up and call again. No biggie! But then, when o called back, I was brushed off and told to physically come into the store, ask for a manager and they will work it out. The store associate told me there was nothing they can do. (Which I know is not true)I honestly felt like they just didn’t want to deal with the issue and was giving me a hard time and I’m a very patient and understanding person. Even when I was in the store the associate I dealt with just seemed “bothered”. This job is all about customer service and problem solving. I honestly hope that their customer service team does a better job at coaching on how to deal with paying customers. I absolutely love to support my local businesses but I will go elsewhere if need be or continue to order online.Online is fantastic. I called them and they were able to resolve my issue immediately.Thanks for listening.
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July 2023 by Anika Charles
I bought three soap holders that started rusting and because it’s past 90 days they cannot exchange the items. Why sell a product that is going to rust. That means it’s not a good product, it’s cheap. So upset ???!
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June 2023 by Beth K
Wonderful store! Staff is very friendly and helpful.
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April 2023 by Florida Celebrity Homes
Don't forget your Coupons or signing up for online and you'll always have your coupons
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January 2023 by M B.
Crappy parking, no bathroom for customers. Since this is too short a review I'll just say again. Crappy parking. No bathroom.
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January 2023 by Richard Snake
Good shopping there, specially when they have great deals and promos. The store is always crowded. But I love the smell and products. My favorite is hand soap.
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December 2022 by Rick
Good shopping there, specially when they have great deals and promos. The store is always crowded. But I love the smell and products. My favorite is hand soap.
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December 2022 by Shelby W.
This Bath & Body Works is located in the busiest area of Winter Garden in the Grove. I came today to get some last minute Christmas gifts and even though it was jammed packed, the employees did a wonderful job keeping up with checking people out and helping them look for products all at the same time.When I first walked in the greeter said that all 3-wick candles were $12.95 so I definitely jumped on that deal!I ended up leaving with 6 candles and some sanitizers!
