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November 2023 by Faith Austin
We are very happy with our recent experience with Big Bob's Flooring Outlet. Our bedroom carpets needed to be restretched. Chris came out initially to give us a reasonable quote and he scheduled Paul (& his assistant) to do the work. They went above and beyond, moving the heavy furniture, and were careful throughout. We are very pleased with the result and would highly recommend this company for your carpet needs.
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November 2023 by Madison Murie
Chris was great. Came out to my house with samples. Measured everything. Was on time and very friendly. We ordered the carpet and then had some delay on some other things that needed done before it got put in. He was so patient and held onto our carpet for us for a couple months. The installation guys were great. Paul was friendly and went the extra mile.
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October 2023 by Jeff Werrmann
The tile flooring was installed on time, as promised, and looks terrific. The price was fair and the installation team did a good job cleaning up when finished.
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August 2023 by wendy brown
The best service , products and price! I will recommend to all my family and friends, Claudia is outstanding , she is very knowledgeable and will meet all your flooring requirements, I had a great experience with her, she will work hard to make every customer happy, met the owner Rich , he is very friendly and kind, something happened during my flooring installation because of my time schedule , he definitely work extra hard to make things work out perfectly! Thank you Rich and Claudia!
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August 2023 by Keith Malick
I haven’t used Big Bob’s before. A friend referred them. When we arrived at the showroom we were greeted courtesily and promptly. Chris, our salesperson, listened to our needs and took us directly to the carpets we described and within 10 minutes we found exactly what we wanted. Quick and easy.Our installer called to confirm delivery and arrived on time. They were extremely pleasant and conscientious. They did a great job with the installation and were done very quickly.I recommend Big Bob’s highly. The quality of their products, the prices and efficiency of install are great.
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August 2023 by K V
I recently had vinyl planking installed in my home to get it ready to sell and the crew at Big Bob's were awesome to work with. Chris in sales was fast, friendly, and efficient. And the actual install crew of Jorge and his team? Spectacular. Cleaning as they went, they also informed us of what was happening as they put the flooring in. Such an amazing and respectful crew. I highly recommend.
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August 2023 by Penny Therien
From the Sales team to Demo to Install to Finish guys/gal, my experience was great. I love my new floor and baseboards.
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June 2023 by heather michalatos
Our experience from start to finish with Big Bob’s Flooring Outlet was fantastic! My parents recommended we check them out based on their master bathroom remodel and tiling in their bedroom, which turned out beautifully. The entire sales team at the store was friendly, helpful, patient and honest with us every time we visited. When we had decided on what we wanted, they came out and took measurements. Once the tile arrived, Alex came out to discuss the installation and begin. He was personable, professional, and determined to do a great job, which far exceeded our expectations. Once the installation was complete, we felt like he was part of our family! Thank you Big Bob’s for having such a wonderful assortment and for the excellent service! We are so pleased!
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May 2023 by William Madison
Chris and Big Bob's Flooring Outlet have been wonderful to work with. Chris' depth of expertise and attention to detail was a breath of fresh air. Chris' team of installers were professional, courteous, and to call them perfectionists would be an understatement. They took great care to ensure that we were extremely happy with our investment and we certainly are. Big Bob has a customer for life in us!
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May 2023 by Alexia Z
Big bob’s Flooring\n\n I had a terrible experience with Big Bob Flooring. The tiles they installed were poorly done and left me with tiles that move, creak, or sound hollow due to lack of material underneath. The worst part was that the company refused to replace them unless they break on their own. I strongly advise anyone looking for tile installation services to stay away from this company.
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April 2023 by Keloth Thompson
I decided on Big Bob’s Floors after reading the reviews. Wonderful group to work with. Called for a quote and Chris came the next day and before the end of the day he had my quote ready. Was able to take advantage of the sale this weekend and ready to get my floors installed. I’ll add the final work when completed ?
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March 2023 by Mark & Julie Bishop
We needed to replace some damaged floors in my mother's house before putting it up for sale. We had gotten a few quotes and when nothing was working out we found out about Big Bob's from some recommendations from others. My husband went in the store and Chris was amazing. My husband explained our situation and Chris gave the perfect recommendation that wouldn't cost us a fortune but would look nice and work for what we needed. Even gave us a sample piece - a full piece not one of those 4" squares that every place else gives you - to make sure it would match. Chris came out to measure and gave us a quote that surprised us given the other quotes we had received. And what was better is that he could get it done before an open house being planned for the following weekend. The installers that came to the house were friendly, professional and cleaned up after. They finished in one day. Since the house was being sold and we were trying to keep costs at a minimum there was no need to keep unopened boxes of flooring and they gladly took them back to lower our cost a bit more. They were truly a pleasure to work with! We had been considering changing some floors in our home and now we know just where we are going to go when we are ready! Highly recommend!
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March 2023 by Vanessa Davies
Sales lady was great, no pressure and super helpful. Install guys were brilliant. I would definitely use again and recommend to any friends.
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February 2023 by Katherine Hutto
Chris and the staff at Big Bob’s Flooring are terrific. The customer service, quality of work and actual staircase carpet were all way beyond expectations and we are so happy. Definitely highly recommend this business for any carpet or flooring needs!
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February 2023 by Jennifer T.
We just had carpet installed on our stairs and hallway. They did an awesome job and it only took a few hours. The carpet looks amazing. We had several companies provide quotes and Big Bob's was the best value. We would definitely use them again.
