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January 2024 by David K.
Never in my life have I experienced such poor customer service, management, and all around common sense. I went to Firestone 14170 W Colonial Dr, Winter Garden, FL 34787 today for new tires and brakes and mentioned that I would also like the middle brake light changed because in a prior appointment with another store, they charged me but failed to change it. The bulb had a listed cost of $3.49 so I'm sure their cost was half. I was ready to spend $1,000 on tires and brakes and they lost my business over $3.49.... I will never go there ever again and I will be posting my experience anywhere I can so others are warned about this poor service.
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December 2023 by moira reagan
Thank you for having such an honest and personable employee. B r u q u e robert was wonderful. She A s s u aged my fears about my car Tie rods Some frankly less than honest information I received from A firestone dealer in omaha and wear on my tires mercedes benz Miss represented, how Thank you for having someone so wonderful
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December 2023 by Tonda Ford
Thank you George Gattison, TC and Brookie for taking care of my mother's car at Firestone, Winter Garden, FL location. Having a senior around that still drives very well I'll say sitting and waiting is not an easy task. We needed that SINCERE AND HONEST evaluation of her vehicle so that we could make a sound decision on how to move forward. They got her back up in running within the same day. Mom is happy, thankful and feels safe driving her car. Thank you, Thank you, Thank you!!!!!
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November 2023 by YellowBoi Chip
Today I came in to FireStone because Tire Plus on West Colonial treated me poorly and displayed poor customer service. I decided to come to Firestone instead, to my surprise the store manager was George. George is someone who helped me years ago. He set me up with Penny, who was a fresh breathe of air when it came to customer service. She helped me find the best deal for my budget and need. She also made sure I was in and out with a short wait. Overall great experience. I will definitely be coming back. If you’re looking for honest, quality work this is the place.
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November 2023 by Alex Cardona
I needed a flat tire repair and they squeezed me in early one Sunday morning. Jenny answered the phone, suggested I can come in and processed my request after walking in. I stopped by Publix after that and as soon as I got home they called to tell me its ready. I was really impressed with their speed of service. I don’t know if it helped that I removed the wheel and brought it in by itself but they were extremely helpful when most shops where closed that Sunday. Their fee for flat tire repair and suspension inspections were very competitive so I am thinking of going there first for any tire or suspension issues in the future
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November 2023 by Brian
I recently had my brake fluid changed at Firestone, and I couldn't be more pleased with the exceptional service provided by Sales Specialist Drigo Rodriguez and Mechanic Kevin. Their honesty and professionalism were truly commendable. I highly recommend their expertise for anyone seeking reliable honest automotive care. I previously took my car to the dealer who told me I needed the fluid changed and they wanted more then double what Firestones price was. Drigo and Kevin also made me aware that the brake fluid looks fine and not dirty like the dealer told me. Being it’s service based on miles I did it anyway, But you don’t get this honesty or professionalism anywhere else. Well done and thank you Drigo and Kevin…you just made a loyal customer.
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November 2023 by Randy Dominguez
Made appointment for oil change and tire rotation. Arrived and it was done timely. I appreciated their vehicle inspection as they showed me my air filter had leaves and acorns since i park under a tree. Prices were reasonable and service was excellent.
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November 2023 by Andrew Kozlik
Definitely avoiding this shop in the future. First time I took my wife's vehicle in they did a bunch of work to inspect her A/C filters without telling us and charged an extra $50.I ended up going back to patch a tire that was leaking. After service the tire still leaked and their team was not helpful trying to get the issue resolved. I took the truck to the Ford dealership and they told me no patch was ever applied.The staff here are WAY too busy to give any attention to helping customers out. Definitely avoid if you can.
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November 2023 by James Cook
Never drop your car off to this shop if you like the way your wheels look. I had to drop my car off here twice when they first “fixed” the opposite tire I had told them just to find out I needed to replace the problem tire. So $30 wasted there and $400 for replacing both rear tires later, I go to inspect my car after I paid like I do with any shop I drop it off to just to find very obvious marks where a machine dug into the face of the wheel, and the tech would have just let me leave with it if I didn’t notice.I have informed them of this and have called multiple times with no answer or resolve. I keep getting told a manager will call me but it’s obvious they don’t care and keep brushing it off. Worst experience from a Firestone shop in my life, extremely unprofessional and will damage your wheel and treat it like it’s nothingSave your money and wheels and go elsewhere
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September 2023 by Ashley G.
I recently visited this Firestone location for an alignment. I have a modified Toyota 4Runner, so I recognize there are some additional challenges with working on my vehicle. Upon leaving Firestone, I received a notification that my pre-collision system was malfunctioning. Firestone attempted to recalibrate, but was unsuccessful. I brought the vehicle to Toyota and was told by the mechanic that Firestone failed to disconnect the sensor for the system before performing my alignment, resulting in what will be a $500 fix from the dealership. Very disappointed, especially since I was told that the tech at Firestone previously worked at Toyota.
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September 2023 by Scott Egan
This will be long; however, when giving such a low rating I feel it needs to be explained. I made an appointment and on the phone discussed that I had a wobble while driving over 50 MPH. On my arrival I waited over two hours. After paying $58.80 I drove home and never drove above 50 MPH. A few days later I did and the problem still existed. I called the store and immediately the employee was defensive. However I scheduled another appointment so they could look at it and see what was going on. I arrived and the employee asked what I wanted them to do. I said well, I was hoping you would fix what I already paid to have fixed and he immediately said well we balanced them as you asked. I said how is it I still have the wobble. He said that I didn’t ask for them to fix the wobble just to balance the tires. I said what does my original check in say to do? And he said to balance them. I asked if it said anything at all about a wobble and he said yes it does but you only asked for a balance. I said I’ll be going elsewhere for this to be fixed as apparently Firestone has no interest in fixing their mistake and he again became defensive. Funny thing, I went to a competitor and didn’t mention anything about this and asked for them to inspect the car for the wobble. On check in the tech said well these two tires have no weights at all. And the other two have old weights. I asked if they could at all be from a week ago and he said there is no way. I asked if they could have fallen off and he said he would be able to see if that recent. So basically Firestone charged me for something they never did. DO NOT USE THIS PLACE! They charge you for work not performed.
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September 2023 by Scott E.
This will be long; however, when giving such a low rating I feel it needs to be explained. I made an appointment and on the phone discussed that I had a wobble while driving over 50 MPH. On my arrival I waited over two hours. After paying $58.80 I drove home and never drove above 50 MPH. A few days later I did and the problem still existed. I called the store and immediately the employee was defensive. However I scheduled another appointment so they could look at it and see what was going on. I arrived and the employee asked what I wanted them to do. I said well, I was hoping you would fix what I already paid to have fixed and he immediately said well we balanced them as you asked. I said how is it I still have the wobble. He said that I didn't ask for them to fix the wobble just to balance the tires. I said what does my original check in say to do? And he said to balance them. I asked if it said anything at all about a wobble and he said yes it does but you only asked for a balance. I said I'll be going elsewhere for this to be fixed as apparently Firestone has no interest in fixing their mistake and he again became defensive. Funny thing, I went to a competitor and didn't mention anything about this and asked for them to inspect the car for the wobble. On check in the tech said well these two tires have no weights at all. And the other two have old weights. I asked if they could at all be from a week ago and he said there is no way. I asked if they could have fallen off and he said he would be able to see if that recent. So basically Firestone charged me for something they never did. DO NOT USE THIS PLACE! They charge you for work not performed.
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September 2023 by Jason Myers
Huge shout out to Kevin! Recently stopped in to have some new offroad wheels and tires mounted and balanced on a 2024 Subaru Outback. I admitted up front that I'm annoyingly OCD about my cars, especially when they're new. Kevin accepted the mission and over delivered. He was extremely meticulous and extra cautious, especially when mounting the tires. Overly satisfied with his work, can't thank him enough!
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August 2023 by Jarrod Merriman
George on the phone said they would be able to take care of a tire patch once arrived, he said it would be 4-5pm before they would be able to take care of the issue. He did not explain this over the phone.
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July 2023 by Oscar L.
Stay away from this shop. I made an appointment over the phone. I provided all the information, including the sizes of my truck. They assured me that everything was fine. I drove 50 miles, devoted my whole working day to the appointment, and I was refused to be served. Waste of time.